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Suburban Ford of Romeo
Washington, MI
522 Reviews
Ford Dealership in Washington, MI
When you're in need of a new or used Ford car or truck, there's no better place to shop than Suburban Ford of Romeo We have what you're looking for and can happily help you get into the car you want at a price you can afford. Our courteous, knowledgeable staff is here to help you buy a new vehicle or service the one you already have. Take advantage of some of our special offers to get the best deal in town.
Our Selection and Services
No matter what type of Ford car or truck you're in the market for, we have what you want. Our large selection of new and pre-owned vehicles means that you have a lot to choose from when you visit us. Take home a stylish, brand-new Ford Focus if you need a great sedan with excellent fuel economy or drive away in that Ford F-150 you've been eyeing for months. We have an excellent selection of both new and used trucks to ensure that you get the one you want that's also within your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 522 reviews
June 10, 2023
DISHONEST I ordered a truck from ford with what i wanted on it. Then the dealership added Nitrogen in tires and charged me $191.00 and $191.00 for wheel.locks. Sal the manager called me after i left a 1 sta on it. Then the dealership added Nitrogen in tires and charged me $191.00 and $191.00 for wheel.locks. Sal the manager called me after i left a 1 star review told me the add ons were not to be put on a pre ordered vehicle and promised me a refund. But never calledor answered my call backs. Stay away from suburban ford of romeo More
by Devin shame on you.
Employees Worked With
Devin Carrier
June 06, 2023
Worst Service Department in Michigan. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Got the car back with all the problems just as they were when I brought it in. Mechanic wasn't the right guy for the job.... Final insult: They gave me a bill for $2,325.30! When I complained and explained, the Service manager Brian simply said he couldn't and wouldn't help me with any reparations on the Obscene costs they charged. Beware of these people. Just the Worst ever. More
by JAMES C.
Employees Worked With
SERVICE MANAGER BRIAN
June 04, 2023
Have always gotten great customer service at Suburban Ford. They make the leasing process easy & seamless. My go to place for vehicles. Ford. They make the leasing process easy & seamless. My go to place for vehicles. More
by Linda Evangelista
May 06, 2023
Unfortunately I had a horrendous experience with these people, in particular the service department. Sales rep was great to work with however. Bought a '21 Yukon that clearly hadn't been thru a proper ins people, in particular the service department. Sales rep was great to work with however. Bought a '21 Yukon that clearly hadn't been thru a proper inspection, yet was marked as certified. We identified the issues (minor, but important) during the test drive and were promised they would be fixed prior to taking delivery. On delivery, several issues weren't resolved (exhaust leak, missing seat belt, broken lumbar switch, warped brake rotors). Shouldn't have bought it at that point, but did on the promise that they would fix everything under warranty, including anything else I could find wrong. Brought the truck back, got a loaner, then a second loaner. (I live in Grand Rapids, so these trips aren't trivial). Over a month later, I was promised on the phone everything was fixed. Made the trip out there again only to find that it still wasn't all fixed. They were audacious enough to encourage me to take it to another dealer and just pay the money. At this point I was done dealing with them, so took the truck home after they promised to reimburse me to complete the repairs at a reputable dealer. A day later, the exhaust "fix" they made is no longer working. I really hope I'm the exception here, but I'm afraid not. They clearly don't take care of you unless you are buying a Ford from them. More
by Brad
Employees Worked With
Lily
April 26, 2023
My overall experience with Anthony and the finance department was excellent. I was not too fond of it that I had to use and pay for Executive Tags and Title to pay the sales tax for AR. I would end up department was excellent. I was not too fond of it that I had to use and pay for Executive Tags and Title to pay the sales tax for AR. I would end up taking care of getting my tags transferred, and I spent more time than necessary doing that, which I requested to do in the first place. More
by wilbursr1
Employees Worked With
April 14, 2023
Perfect experience at Suburban Ford Romeo. Greg worked patiently with me until we found exactly what I wanted. Everyone there was very professional and yet very kind. I got a 2023 Ford Edge Ti Greg worked patiently with me until we found exactly what I wanted. Everyone there was very professional and yet very kind. I got a 2023 Ford Edge Titanium and I couldn’t be happier. I love my car so much. Very pleased! More
by Michelle
Employees Worked With
March 26, 2023
Fast and easy transaction and the dealership was immaculate inside with lots of inventory displayed immaculate inside with lots of inventory displayed More
by jim j
Employees Worked With
March 26, 2023
working with Devin was great . He made it an easy and enjoyable experience. I am looking to purchase a truck and i will only work with Devin. He made it an easy and enjoyable experience. I am looking to purchase a truck and i will only work with Devin. More
by salcala
Employees Worked With
Devin Carrier
March 26, 2023
The purchasing process was easy. Anthony was friendly and polite. The dealership was nice and clean. Thank you Anthony was friendly and polite. The dealership was nice and clean. Thank you More
by Patrick
Employees Worked With
