Suburban Ford of Romeo

Oil Change, tire rotation, change fluid, etc. Everything OK I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me ho I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me honest answers. More

Lease turn in/new car purchase I had a Ford Edge and the lease was coming to an end. I had called the dealership 5 different times and left 3 voicemails to set up a lease turn in ap I had a Ford Edge and the lease was coming to an end. I had called the dealership 5 different times and left 3 voicemails to set up a lease turn in appointment. I had already had my pre inspection. After not getting a call back or being able to reach anyone I drove up to the dealership to turn my vehicle in and lease a new one. I was informed the individual that deals with the turns in was on vacation and that’s why my calls were not returned and that they would NOT be able to take my lease turn in. Never asked if I was interested in leasing a new vehicle just a flat out no, they would not accept my turn in. Very rude and unprofessional as I took my business to Suburban Ford in Sterling Heights and had a great experience and will not be returning to Elder Ford of Romeo. More

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More

oil change I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return More

TERRIFIC GUY Greg is my GO TO guy for handling a new lease every 3 years.. I would not be at Romeo Ford without him. Just treat him well with appreciation. Da Greg is my GO TO guy for handling a new lease every 3 years.. I would not be at Romeo Ford without him. Just treat him well with appreciation. Dan McCarthy. More

Personable, knowledgeable, low-pressure experience. My experience was first class. Knowledgeable sales person (Greg Klave) handled everything with efficiency and respect for and attention to my schedul My experience was first class. Knowledgeable sales person (Greg Klave) handled everything with efficiency and respect for and attention to my schedule. I'll be talking with Greg again when my lease expires. More

Emission Part replacement Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the i Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the issue with minimal wait time while at the dealer. More

Sales great / Service department is incompetent Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) 3rd time - needed a loaner, had appointment made to come in when one was to be available. Arrived for appointment no loaner was available.(obviously wasting my time was not a concern) A simple phone call to notify me that a loaner was not available would have probably kept me as a customer but after 15 years and approximately 12 new vehicles I'm done. More

Won’t return calls or accept liability I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rat I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rate of speed on the highway. Had the car towed home and called and called until I was able to reach someone at the dealership. The dealership sends some tow guy out who decided he needed to attempt to start my car with no oil in it. Now the car is in getting an engine replacement but they won’t accept liability for quite obviously not tightening the oil plug correctly and they won’t return my calls to give me an update. It’s been 9 days! When I asked about a rental, they referred me to Enterprise even though they have provided me with rentals before, I’m stuck in a tiny Hyndai while my Escape is sitting in Romeo possibly being worked on. I keep having to extend my rental days and no one will call me back to give me an estimated time frame. $400 in rental car charges and & $1970 in repairs so far and they can’t answer a phone or call me back. Completely unprofessional More

Purchased a new Fusion The absolute best car buying experience we have ever had! John Murphy was a no pressure easiest to get along with salesperson we have ever dealt with! The absolute best car buying experience we have ever had! John Murphy was a no pressure easiest to get along with salesperson we have ever dealt with! Tom Marzalec in finance was just as pleasant! We will be back! It was by far the most perfect purchase of a vehicle yet. More