Suburban Ford of Romeo

Unprofessional Staff I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been rec I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been recording from start to finish, I caught the service staff being unprofessional, playing with the various extras my car had. At the very end of the service, they took my car through the parking lot where they aggressively accelerated and braked before returning my car to the front of the dealership for me to pick up. Not very happy at all. More

Great experience Our salesman Martin Ivezaj was great even though he was very busy he took the time to explain the different features of our new car it was a very good Our salesman Martin Ivezaj was great even though he was very busy he took the time to explain the different features of our new car it was a very good experience More

Service Excellence Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, and did everything I asked him to, and how I asked him to handle it, without needing to go back and forth. Got back with me when he said he would, and when I got the vehicle back from service everything was correct. More

I was able to get an appt that day which I appreciated. Basil in service was considerate of my time and got my recall work done as fast as possible Basil in service was considerate of my time and got my recall work done as fast as possible More

Unprofessional Management I leased my car from Romeo Ford and was given 3 free works credits. I drove from St. Clair Shores(passing by 3 other ford dealers to get to Elder Ford I leased my car from Romeo Ford and was given 3 free works credits. I drove from St. Clair Shores(passing by 3 other ford dealers to get to Elder Ford of Romeo) to have them tell me that they don't have anything on file and won't honor it. The GM told me "different company can't honor it" to which I said then I won't be back - to which he said "OK Good." My lease is up in November, was planning on upgrading and also getting my girlfriend one as well - definitely won't be through elder ford. Poor customer service from the GM. Afterwards, someone in sales told me if I could find something in my paperwork they will honor it but I have to understand "if a 100 people do what you're saying it would be a problem." Guess I'm a liar! Definitely not the hometown dealer anymore. Would not recommend to anyone. If I could give 0 stars I would. UPDATE: They told me they would honor it if i had paperwork and told me I hadn't come in since i got the car. That was wrong. I posted over 7 receipts proving otherwise. They then changed their FB comment and all of a sudden they CAN'T honor it because they aren't Romeo Ford. Funny how that works! More

Fantastic Car Purchase Experience I have purchased multiple vehicles in the past 35 years and my experience with Elder Ford Romeo was by far the best. The salesperson I worked with, Da I have purchased multiple vehicles in the past 35 years and my experience with Elder Ford Romeo was by far the best. The salesperson I worked with, Dane Tocco, listened to me, found me what I wanted and worked hard to get me a great deal without making me feel pressured. Will definitely be recommending Dane and Elder Ford Romeo to everyone. More

Fast Friendly service Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service depart Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service department is what make a great dealership. More

fastest new car transaction ever including a lease trade in worked most items on-line so we came by before dinner they looked at my trade-in I looked at the new car - went to dinner at a local restaurant came b worked most items on-line so we came by before dinner they looked at my trade-in I looked at the new car - went to dinner at a local restaurant came back after traded keys and signed paper work, drove home... Done More

Tense atmosphere, not welcoming at all. The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confu The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confusing parking lot, I got anxious and wondered what else had changed since my last visit. Jacques was very nice and easy to deal with, but the overall tension in the air was something I have never experienced here. It's an unwelcoming, cold, business as usual atmosphere where I'm sure I was seen as just another dollar sign. Not a good business model. The only positive was that this was the fastest oil change I've had done here, which allowed me to escape this place even faster than I had hoped. I had also wanted to inquire about purchasing my leased car, however, there was absolutely nowhere to park. I will take that task to another dealer along with my future car maintenance. More

Honest and efficient purchase of my new Ford Edge. Always friendly and pricing competitive. Will send friends and family there! Thanks for making my lease purchase a win win friendly and pricing competitive. Will send friends and family there! Thanks for making my lease purchase a win win More