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Suburban Ford of Romeo
Washington, MI
326 Reviews
Ford Dealership in Washington, MI
When you're in need of a new or used Ford car or truck, there's no better place to shop than Suburban Ford of Romeo We have what you're looking for and can happily help you get into the car you want at a price you can afford. Our courteous, knowledgeable staff is here to help you buy a new vehicle or service the one you already have. Take advantage of some of our special offers to get the best deal in town.
Our Selection and Services
No matter what type of Ford car or truck you're in the market for, we have what you want. Our large selection of new and pre-owned vehicles means that you have a lot to choose from when you visit us. Take home a stylish, brand-new Ford Focus if you need a great sedan with excellent fuel economy or drive away in that Ford F-150 you've been eyeing for months. We have an excellent selection of both new and used trucks to ensure that you get the one you want that's also within your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 326 reviews
August 16, 2022
Well, it was my first use of the Service Department at the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. He addressed our issue with our Ford Edge and had it resolved, at no cost to us. If I was still working, I would try to hire him away from his current job, because he is one that really understands "Customer Service" and what that does for any business. More
by D&F
Employees Worked With
Andrew Vultaggio
July 29, 2022
First of all it took 3 hours for an oil change. Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their di Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their disregard for children that were in the area. Their language was horrible. At the cashier desk there was 5 employees dropping the F bomb and commenting about a customer. At the parts counter dropping the F bomb with several employees and customers. 3 other groups of employees walking around dropping the F bomb like it was going out of style. I for one have never done that infront of my children and I don't appreciate somebody else doing it either. I for one will not return to this dealership. I will and have told many people about this. I will also tell everyone I work with at Ford Romeo Engine Plant to NOT go there. It's a shame that people have to talk that way. And let me tell you it dont make you look smart it truly makes you look stupid! More
by Kbpatton1985
Employees Worked With
Mike
July 08, 2022
Kelly was Awesome, she did a great showing my wife the car, and in a world when it’s hard to find the right car she did a great job walking us thru the process car, and in a world when it’s hard to find the right car she did a great job walking us thru the process More
by Soccerdad
Employees Worked With
Kelly Hager
June 22, 2022
The Elder Ford Dealership was amazing. The Salesman Dave Curtiss was extremely nice and very knowledgeable and kept us up to date on our Ford Escape. The gentleman in the finance departmen The Salesman Dave Curtiss was extremely nice and very knowledgeable and kept us up to date on our Ford Escape. The gentleman in the finance department was super nice and made that process very smooth and comfortable! We were extremely pleased with the all around lease!!! More
by kimcampbell66
Employees Worked With
David Curtiss
June 15, 2022
Overall the vehicle buying experience was exceptional. The family members of the Vultaggio family were exceptional with dealing with my purchase and made me feel important and taking care of me every ste The family members of the Vultaggio family were exceptional with dealing with my purchase and made me feel important and taking care of me every step of the way. I would highly recommend purchasing a vehicle from this dealership. More
by usmc666semperfi
Employees Worked With
Alfonso Vultaggio, Josie Vultaggio, Antonio Vultaggio, Chris Scott,
June 02, 2022
In my humble opinion, Elder Ford of Romeo engaged in unethical and predatory practices. After negotiating everything, at closing I was informed of a $5000 charge for "paint protection" and a $250 charg unethical and predatory practices. After negotiating everything, at closing I was informed of a $5000 charge for "paint protection" and a $250 charge for Nitrogen filled tires. None of which was requested. After bickering with the finance department, they agreed to reduce this to $2500. Left with no car and no negotiating leverage, I paid the piper. As an aside, I received nothing to confirm any "paint protection" was even applied to the car. If I could give zero stars I would. I would not be surprised if they start adding life insurance as a dealer item. Really made buying a $70,000 car an experience that left me feeling taken advantage of. What a horrible experience. More
by Daniel
Employees Worked With
Finance department -
