Suburban Ford of Ferndale

It was a wonderful experience I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my fa I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my family and friends. More

My experience at SuburbanFord Ferndale Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done the Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done there At one time(paperwork etc) CarolYarber More

Having A Great Salesperson Makes A Difference My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has pur My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has purchased through her. Lila takes care of her customers, and does a wonderful job representing Ford. She is an asset to Suburban Ford! More

very happy Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. More

Fantastic help and customer service Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me the best deal on the make and model I was looking for More

Buying a used car Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and showed us the service dept.. I would definitely refer him and use him again! We will be back. I would also like to thank Colleen Coleman in the finance Dept. she is very professional and made the transaction so relaxing. More

Not Honest At All I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the e I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the exact same warranty for over half the cost a month later. I was told the tires we not leaking when I mentioned low tire pressure, I had to replace them within a week after sale. Pointed out rust before purchase and was told it was no big deal and within two months I was finding paint flaking off, I called David, Used Sales Manager and asked if they could fix it for me since I was just out of corrosion warranty and David was not helpful at all, wouldn't even work with me on a better price than I can get at any other ford dealer. Worst experience with a dealer that I have ever had, I would not recommend buying any vehicle from David the used car manager or any of the other staff, you will get taken. More

Buying used car Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! Overall was a good experiance. Dealer could have left me to dry but they worked with me and made it pleasent. Ill be back again! More