Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

In a panic, I ran into the dealership. It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new ba It was a Saturday at 2:30 and service had closed. My son was in Mt Pleasant, 2 hours away. I had his key with the dead battery. I had bought a new battery at Target and watched a YouTube video. I thought it would be easy. I was rushing to get to my son. He plays college hockey for CMU and had a game in a few hours. I couldn’t get the key back together. After several attempts at home, I drove to the dealership. When I saw that service was closed, I dashed into the sales room. 3 gentleman including Caselle and Rob Love figured it out. They were so nice and saved the day. They went above and beyond for this hockey mom! More

While the sales person Dianne is WONDERFUL, the service department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, W department leaves a lot to be desired. If I could give it a zero, I would. For the SECOND time, we dropped our car off at the appointment time, Wednesday July 31 and were told we would hear from the dealer in 24 - 48 hours. When we heard nothing by Monday, we called. They had not even looked at the car yet. On Wednesday (one week after we dropped the car off) they discovered the problem, said they ordered the part and the car may be done by Friday. Again, no communication. So, we dropped in on Monday to see the status of the car. After a lenghtly wait, we were told that the part was back ordered and should be in on Tuesday - the next day. (I suspect they forgot to order the part in the first place) It is now Thursday. The car has been at the dealership for 15 days. They haven't called, we still don't have our car, and don't know when we will get it. More

Everyone I met there was incredibly friendly and helpful. When our sales person wasn’t available the sales manager, Mike, took over and went above and beyond. When our sales person wasn’t available the sales manager, Mike, took over and went above and beyond. More

Rob Love you've caused me to love this dealership. You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! You're Awesome & Made it Shine! You took charge and corrected the wrongs & made them Right, Thank You so much! I've been smiling all day! More

I have been reaching out to Suburban Jeep in Farmington Hills regarding a service issue since fall of 2023. Always very difficult to get someone on the phone and phone calls and emails are never returned. Hills regarding a service issue since fall of 2023. Always very difficult to get someone on the phone and phone calls and emails are never returned. After getting no response from our service rep, we have attempted to reach Daniel 6 times via VM and emails since March 12, 2024. It has now been a month and have not received one single response. More

Been going there for years but service has gone DOWNHILL. First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took our Durango in for a repair that they said would be done that evening so we made plans for a trip the next day. Not only was the vehicle not done, we had to initiate all updates. Even the promised “we will contact you by end of business today” did not happen This morning we have tried to contact the rep and the service manager to get the status of our car. Neither answered their phone or returned our message. We are not even sure the service was even started as when we called yesterday the rep would not say why there was a delay just that “it was taking longer than he expected “ Think twice before using this dealership More

Mr. Boening was AWESOME! he was very professional, accommodating, customer service driven and understanding of ALL the issues I encountered with the service department when my vehicle was being servic accommodating, customer service driven and understanding of ALL the issues I encountered with the service department when my vehicle was being serviced in the shop for over two weeks and I told there were not any loaner vehicles. Mr. Boening provided me with a loaner, which took a lot of stress off of me having to get back and forth to work and daily errands. Thanks so much Mr. Boening! My 5 STAR rating is for James Boening and Dee in servce. More

I left my car for 3 days to do a checkup (oil change, tire rotation) and to diagnose a light that was up in the panel control. After 3 days, they diagnosed the problem, but they did nothing about the che tire rotation) and to diagnose a light that was up in the panel control. After 3 days, they diagnosed the problem, but they did nothing about the check up! I missed 3 days at work and I Had to come back another day to change the oil car. Unacceptable! When I talked to the manager, he also said was nothing wrong with that! More

Amanda Albert is absolutely fantastic! !! She was understanding, empathetic and professional. You are lucky to have her, and she absolutely deserves a raise. Her customer service and hospit !! She was understanding, empathetic and professional. You are lucky to have her, and she absolutely deserves a raise. Her customer service and hospitality are something you don't see these days. So helpful and would be the reason I came back to this dealership!!! Thank you Amanda & Pete for a very great experience and service!!!!! More

My 2020 Pacifica had routers and pads replaced at 7,000 miles and again at 22,750 miles. They said excessive rust is normal. 3 days of promises and finally I took the car in for service. They said they wer miles and again at 22,750 miles. They said excessive rust is normal. 3 days of promises and finally I took the car in for service. They said they were going to replace them but WERE NOT! And they used my wheel kit and DID NOT put it back in my glove compartment after they used it. No one will returns calls from the dealership. Communication there is terrible. Frustrated! More