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Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
1,564 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Farmington Hills.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Farmington Hills is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located on W. 10 Mile Rd.,in Farmington Hills, we make it very easy to get to our facility from I-275 or I-69/696.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.
Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,564 reviews
June 02, 2020
Opportunity to sell 2 new Jeeps: incompetent Contacted them second week of May to order two new Jeeps. The Chat "Specialist" Shelly Diaz is a know-nothing, who does not get beyond "Hi!", "I would Contacted them second week of May to order two new Jeeps. The Chat "Specialist" Shelly Diaz is a know-nothing, who does not get beyond "Hi!", "I would love to help you!". Ignorant keyboard jockey. So insisted to be attended by a real sales professional. I had already sent full specifications of both vehicles I was interested in. Those were lost twice. The real salesperson, Jeff Truesdell, wanted me to send over the full specs for the third time. I told him who of his colleagues I had sent those to. He told me that he would get back with me to prepare an offer on May 14 and 15. Never called back. I complained ten days later and a new sales consultant, Bryan Galczynski, became involved. He has got the job done. If business volumes are down and you are looking for ways to make your team better and cheaper I suggest you get rid of dead weights Shelly Diaz and Jeff Truesdell. I expect your customer service level will go up that way. More
by wim.van.acker
May 12, 2020
Great experience purchasing my Jeep with Diane and Suburban Jeep Chrysler Dodge Ram of Farmington Hills. Sean Berry was excellent too! Highly recommend! Thank you very much! Suburban Jeep Chrysler Dodge Ram of Farmington Hills. Sean Berry was excellent too! Highly recommend! Thank you very much! More
by Jeep Women
April 11, 2020
Sam was amazing! Got me in to service my car right away! I was skeptical , due to quarantine, but I needed my car fixed. He took all social distancing precautions, made me feel safe. My car was fixed quickl I was skeptical , due to quarantine, but I needed my car fixed. He took all social distancing precautions, made me feel safe. My car was fixed quickly and I was on my way! Thank you, Sam! I love my dealership! 10 + stars ⭐️! More
by diamondgirlkel
Employees Worked With
Sam Phelps
March 07, 2020
Rick was very professional and knowledgeable about the vehicle we were looking to purchase and the overall process. Great customer service. Process was fast and easy. vehicle we were looking to purchase and the overall process. Great customer service. Process was fast and easy. More
by Ctannisha
Employees Worked With
Rick Poe, Brad Marshall
March 05, 2020
Rick was very helpful and made purchasing my vehicle easy and simple. I recomend using him. The dealership was very nice and have a nice staff! and simple. I recomend using him. The dealership was very nice and have a nice staff! More
by Rebeccaandrew40
Employees Worked With
Rick Poe, Brad Marshall
March 02, 2020
Rick is the best! I purchased a pre-owned Jeep Grand Cherokee with Rick. I would highly recommend him to any of my friends or family. He was professional, easy going, a I purchased a pre-owned Jeep Grand Cherokee with Rick. I would highly recommend him to any of my friends or family. He was professional, easy going, and guided me through the entire process. I appreciate his help and subtle sense of humor. Go see Rick if you want to purchase a car! More
by Stephanie
Employees Worked With
Rick Poe
March 01, 2020
Rick was great! Great experience overall. Rick was courteous, professional and helpful. I bought a CPO Jeep Grand Cherokee from him. He even helped sync my phone to t Great experience overall. Rick was courteous, professional and helpful. I bought a CPO Jeep Grand Cherokee from him. He even helped sync my phone to the car towards the end! More
by rochesterhome
Employees Worked With
Rick Poe
February 28, 2020
Rick was an amazing help and made purchasing my first used car extremely easy! He’s not too pushy and will help you with anything you need. Will definitely be back when I come to buy another car! used car extremely easy! He’s not too pushy and will help you with anything you need. Will definitely be back when I come to buy another car! More
by Gmiskotten
Employees Worked With
Rick Poe
February 25, 2020
Great service, helped me get financed. Made the process very easy. Quick time at the dealership. Friendly and courteous staff, would recommend to anyone. Will definitely keep them in mind for our next vehi very easy. Quick time at the dealership. Friendly and courteous staff, would recommend to anyone. Will definitely keep them in mind for our next vehicle. More
by tokan
Employees Worked With
Rick Poe
February 25, 2020
excellent job Rick is an excellent worker, serious and dedicated. He is friendly and courteous. We got a good experience with his job and we are ready to buy anothe Rick is an excellent worker, serious and dedicated. He is friendly and courteous. We got a good experience with his job and we are ready to buy another vehicle soon. Good job Rick, congratulation. More
by Frank
Employees Worked With
Rick Poe
