Suburban Chrysler Dodge Jeep Ram of Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Been going there for years but service has gone DOWNHILL. First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took First NO ONE IN SERVICE ANSWERS THEIR PHONES OR RETURNS PHONE CALLS Second - the “your can text me on this number” text does not work Took our Durango in for a repair that they said would be done that evening so we made plans for a trip the next day. Not only was the vehicle not done, we had to initiate all updates. Even the promised “we will contact you by end of business today” did not happen This morning we have tried to contact the rep and the service manager to get the status of our car. Neither answered their phone or returned our message. We are not even sure the service was even started as when we called yesterday the rep would not say why there was a delay just that “it was taking longer than he expected “ Think twice before using this dealership More
My father loved this dealership; I can certainly see why! Top marks for sales and service. Top marks for sales and service. More
Didn't text me or call me back. Called the dealership again and the receptionist couldn't find him. She begged for "another chance" after I explained I already have been waiting to Called the dealership again and the receptionist couldn't find him. She begged for "another chance" after I explained I already have been waiting to here from him. She told me he would call me in 5-10 minutes. I waited. He never called. About a week and a half later, he finally tried to call me. More
Cory was very professional and went beyond what he had to do to get us the best deal possible! Would buy another vehicle through him any day and will continue to refer people to him! do to get us the best deal possible! Would buy another vehicle through him any day and will continue to refer people to him! More
Very efficient, no hassle sale. Got best and final numbers on table quickly, no xx ing around. Produced paperwork quickly, transferred title, handed over trade keys, had new vehic Got best and final numbers on table quickly, no xx ing around. Produced paperwork quickly, transferred title, handed over trade keys, had new vehicle all gassed up, cleaned and ready to drive off lot. More
Nice dealership but the lack of customer service with my sales associate bothered me. He didn’t return my phone calls after several messages left. I’m in the sales industry so I know how important it is t sales associate bothered me. He didn’t return my phone calls after several messages left. I’m in the sales industry so I know how important it is to interact with your customers before ,and after you make the sale. More
Doug and Terri were so helpful and kind in helping us with our new purchase! Will definitely be recommending them to friend and family! with our new purchase! Will definitely be recommending them to friend and family! More
Clean dealership. Felt respected. Did not play any games. Got the price I needed in the timeframe needed. Doug and Roger is great. Felt respected. Did not play any games. Got the price I needed in the timeframe needed. Doug and Roger is great. More
Doug Mueller was a pleasure to work with. He was very responsive to all my questions and was an excellent and timely communicator throughout the process. I didn’t buy your vehicle due to in He was very responsive to all my questions and was an excellent and timely communicator throughout the process. I didn’t buy your vehicle due to inflexibility on all the add on charges. More
Dennis was absolutely amazing. He was very patient and understanding when he work with my Daughter and I. Highly recommended and will come back! He was very patient and understanding when he work with my Daughter and I. Highly recommended and will come back! More