Suburban Chrysler Dodge Jeep Ram of Farmington Hills

I reached out to this dealer via email and I was immediately greeted by Sue and she referred me to Bryan. They were responsive but not overwhelming and that gave me the ability to communicate via e immediately greeted by Sue and she referred me to Bryan. They were responsive but not overwhelming and that gave me the ability to communicate via email and it was very nice due to the fact that I could get my questions answered and work on pricing without having to spend extra time at the dealership handling these things. When I arrived at the dealer, I found both Bryan and Sue were not only helpful but down to earth and friendly. Bryan is the type of sales person I would refer all of my friends and family to because he is not pushy and he wants to make sure you walk away happy. If he doesn't have it, he will find it for you. The people here make it all worth the 75 mile drive and I LOVE my new 200!! More

I visited Suburban doge after working with about 7 other dealer, and feeling as if no one was listening to what I wanted in a car. When I came to Suburban from the start Todd Morris was very helpful he sho dealer, and feeling as if no one was listening to what I wanted in a car. When I came to Suburban from the start Todd Morris was very helpful he showed me exactly what I wanted to see, and was extremely professional. I was able to leave a deposit on a 2003 chevy that I absolutely love. Both Todd and Dan were fabulous, there were repairs that needed to be made to the car and they made every repair. The car was great, the signing process was flawless, and I had the perfect car for me at a great price all in one day after about 3 weeks of shopping around. I look forward to buying me next car from Todd Morris!! More

Love Jim Garner!!! Besides his great personality, Jim will go to bat for you when getting the Jeep/car on your wish list. I'm on my 3rd lease and I continue to deal with Jim Garner. My husband and brothe will go to bat for you when getting the Jeep/car on your wish list. I'm on my 3rd lease and I continue to deal with Jim Garner. My husband and brother-in-law have leased their whole life, since my experience with Jim they’ve also moved over to Suburban Jeep Novi. The friendliness doesn't stop at Jim, everyone at Suburban Jeep Novi is very friendly and helpful. I recommend this dealership and Jim to everyone! Until my next lease, I continue to bring my/our Jeep’s to Suburban Novi for servicing, based alone on their great customer service. Thanks again Jim & Suburban Jeep Novi!!! TT More

I just leased my third Town & Country with Suburban and worked with Bryan Galczynski for the first time. He was great to work with from start to finish, and I would highly recommend him to others. and worked with Bryan Galczynski for the first time. He was great to work with from start to finish, and I would highly recommend him to others. More

Was very impressed with rob and his support staff(other salesman were very polite and helpful in any way possible)I purchased a 2000 Cherokee and i was able to return it 2 weeks later when rob found the pe salesman were very polite and helpful in any way possible)I purchased a 2000 Cherokee and i was able to return it 2 weeks later when rob found the perfect 2004 Jeep Wrangler for me. They gave me what i paid for the Cherokee and a great prise on the car i really wanted. THANKS TO ALL, "WILL BE BACK" More

I really enjoyed my experience at Suburban Chrysler/Jeep/Dodge/Ram. Bryan Galczynski was able to assist me with the purchase of my first truck. When I first showroom, he had another client. Chrysler/Jeep/Dodge/Ram. Bryan Galczynski was able to assist me with the purchase of my first truck. When I first showroom, he had another client. However, he was able to multi-task and ensure that I had the same degree of service and professionalism. That was very impressive! I was finally able to narrow my decision down to the 2011 Dodge Durango Crew. Bryan was able to immediately get everything in place and had me in my new vehicle before the week was out. He also made sure that I knew about almost every feature of my vehicle before I left the lot. I have had the vehicle for approximately two months now, and I love it! Thanks again, Bryan. I wish you the best on your endeavors, and I hope you are still considering getting a motorcycle. There is nothing like getting out on the open road! John A. Bostic More

Last November, 2010, my seat warmer caught on fire in my Chrysler Town and Country Van. I contacted Mike Hughes who assured me that the seat would be replaced after he spoke with someone higher than him an Chrysler Town and Country Van. I contacted Mike Hughes who assured me that the seat would be replaced after he spoke with someone higher than him and also that the bill would be paid for my granddaughter's new winter jacket which she had on when the burn started in the seat. After months of waiting, I called back however he informed he that the person he was going to speak with hadn't been in yet but she would be coming in soon. Later, I contacted him again and he assured me that the matter had been agreed upon and the seat was on order. He said it would be a different shade than the current one because the car is older but that he would notify me when it came in. I find it hard to believe that this should take this long and am not too happy at this moment. The Town and Country did have a recall on this problem; however, the response time is unacceptable. We used to work with Chrysler Fox Hills in Plymouth and had recommended them to several of our friends; however, I have to say we are not happy with your dealership. My name is Charlene Jennings--32535 Oakley, Livonia, Michigan 48154 and 734-525-3971 is my home number and cell is 734-765-5940. It is almost a year since the incident happened. We do bring our car there for the oil change every time it is warranted. More

I had a Wonderful experience when I went to look for cars. Bryan Was great! He stayed really patient, he left us test drive and test drive, and test drive. I'd defiantly recommend him to anyone. cars. Bryan Was great! He stayed really patient, he left us test drive and test drive, and test drive. I'd defiantly recommend him to anyone. More

Dealership was up-front with the pricing. Everyone was very friendly and knowledgeable. Salesman did not have a problem when I changed my mind on which vehicle I wanted - Which was greatly appreciated. very friendly and knowledgeable. Salesman did not have a problem when I changed my mind on which vehicle I wanted - Which was greatly appreciated. More

I have leased two Jeep vehicles in the past five years. When looking for my third Jeep, I went to my previous dealer who leased my last two vehicles. Unsatisfied by the lack of effort by my salesman, I con When looking for my third Jeep, I went to my previous dealer who leased my last two vehicles. Unsatisfied by the lack of effort by my salesman, I contacted Suburban Chrysler Jeep of Novi via the internet to obtain a quote on a specific vehicle. My email was promptly answered by Bryan Galczynski. From that point on, Bryan worked non-stop to get me into the vehicle I wanted at the price point I needed to be at. He said he would do anything to get my business and I felt he went the distance to make it happen. I would highly recommend Bryan and this Dealership to anyone looking for a new or used vehicle. More