Suburban Chrysler Dodge Jeep Ram of Farmington Hills

We originally were dealing with Chris in the service dept., needed some work done on our old Dodge Durango. My husband was so impressed with the way he was treated by the service dept., we brought my J dept., needed some work done on our old Dodge Durango. My husband was so impressed with the way he was treated by the service dept., we brought my Jeep Liberty back when it needed work. When we returned to pick up the Jeep, we just stopped to "look around" as my husbands 2000 Durango, although still going strong, was starting to be "all used up." We met Jacob (Jake) Williamson and the rest as they say is history. We ended up driving off in a 2011 Dodge Ram. Jake was not the least bit pushy, just very informative and helpful. Got us a great vehicle at a great price with a payment we could afford. We only buy about one new car every 5 years, Jake was aware of that due to our conversation with him, but he treated us like we bought a new car every year. It may be another couple of years before we are ready to buy again, but we will definately be going back to see Jake. More

Diane is a great person and sales representative. I have now leased three vehicles from her and won't buy/lease a vehicle from anyone else. Diane listened to my wants and needs and answered all my questions now leased three vehicles from her and won't buy/lease a vehicle from anyone else. Diane listened to my wants and needs and answered all my questions and once again found me the right vehicle for the right price. More

This new car buying experience was second to none! Tony is a high-class person and a great salesman. He found us the car we desired at the price we could afford; and we love it! He worked with us the major is a high-class person and a great salesman. He found us the car we desired at the price we could afford; and we love it! He worked with us the majority of the time over the phone and through email which, in my opinion, makes him an asset to dealership relating to the "younger" generation. We also worked with Lou Kish, Business Manager, to purchase an extended warranty and finalize the paperwork. He is a fun, energetic guy and know his stuff! He made signing all that paperwork seem like a "walk in the park". I would HIGHLY recommend this dealership and Tony Cipicchio your solution to buying a new car!!! More

Walked in just looking and left with a new Grand Cherokee. Jacob answered all my questions, worked with me on price and trade in value and was very professional. I've been a sales manager and VP o Cherokee. Jacob answered all my questions, worked with me on price and trade in value and was very professional. I've been a sales manager and VP of Sales for over 30 years and wish all my salespeople did as an outstanding job as this young man. More

Purchased a Dodge minivan and leased a Town and Country. Brandon was very helpful and friendly. Prices quoted were accurate and very competitive. Brandon arranged for one of the vehicles from another of th Brandon was very helpful and friendly. Prices quoted were accurate and very competitive. Brandon arranged for one of the vehicles from another of the dealerships' locations and one from another dealership. These are the third and fourth vehicles we have purchased from Suburban Novi and have always had a good experience all around. Thanks More

After a long search for a vehicle and being constantly disappointed by dealerships, I came across Suburban Chrysler/Jeep/Dodge of Novi and I was impressed. What a pleasant experience. My salesman, Ethan, disappointed by dealerships, I came across Suburban Chrysler/Jeep/Dodge of Novi and I was impressed. What a pleasant experience. My salesman, Ethan, was extremely helpful and always returned my calls promptly (unheard of at the other places I tried working with). He was able to get me into a vehicle I wanted and made the process effortless and hassle-free for me. I would definitely recommend these guys! More

Jac was very friendly and accomodating, including delivering the car to our house as a suprise to my daughter. I would highly recommend Jac. Jeep has made great improvements on the Grand Cherokee. delivering the car to our house as a suprise to my daughter. I would highly recommend Jac. Jeep has made great improvements on the Grand Cherokee. The ride is so much smoother. I also love the panaramic sunroof for ambient light. John More

I am so thankful that Jake called to remind me of my lease turn in date. It motivated me to get the process started. He was very helpful with finding the best car for me. When I had the after market lease turn in date. It motivated me to get the process started. He was very helpful with finding the best car for me. When I had the after market parts installed he lent me his car to use while mine was in. He was enthusiastic and very helpful in this process. More

My experience with this dealership and the employee (David Thompson) was excellent. The service and customer attention provided was top notch. I was not kept waiting for a long period of time as with (David Thompson) was excellent. The service and customer attention provided was top notch. I was not kept waiting for a long period of time as with some previous dealerships and was made to feel as a customer should. I have used this dealership previously for my last purchase and for service. I've always been very satisfied with both the service provided by the employees in both regards, for my vehicle and for myself as a customer. I would highly recommend this dealership to anyone! More

Jake was very friendly and helpful when we went into the dealership. We walked us through various options on minivans and helped us get the deal we wanted. He worked on our trade-in offer to make the sale. dealership. We walked us through various options on minivans and helped us get the deal we wanted. He worked on our trade-in offer to make the sale. He was willing to stay late on two consecutive nights to accomodate our schedule. My only issue is with a missing cable for the audio system that interfaces to an Ipod which was missing from the new van. Jake has been unable to get a replacement in a timely manner. Other than this small issue, the overall experience has been good so far from Suburban. More