Suburban Chrysler Dodge Jeep Ram of Farmington Hills

I went and did oil change on weekend. Once I reached home, I noticed that there is some dent underneath of my car. It is located down to foot rest of left passenger seat. It is holder to keep some thing home, I noticed that there is some dent underneath of my car. It is located down to foot rest of left passenger seat. It is holder to keep some things. Because of that, lid opened at foot rest. I went on Monday discussed about this issue. They are denying that they have not done it. He just showed by keep my car inside service station and lift up and down. I asked them to verify in camera. Since I m suspecting that they place car over the lift where dent happened and there may be a chance to keep some objects over the lift. They don't have camera, so they are not able to justify it. So people should be careful after they do any services here. More

/// Mr. ROBERT BELL: OUTSTANDING /// I expect a /// Mr. ROBERT BELL: OUTSTANDING /// I expect a high-level of service and dedication to the customer and high quality relations; Robert delivered fro /// Mr. ROBERT BELL: OUTSTANDING /// I expect a high-level of service and dedication to the customer and high quality relations; Robert delivered from the moment we first spoke through intensive follow-through and genuinely entertaining my 4-year old son throughout final processing. In a business where cars sales staff are (realistically) expected to be sub-par and transient, Robert is a rare and pleasant change to that perception. Every facet of my sales experience was efficient, zero-nonsense, and felt as though we were a team in the process. No moving offices, suspect math, multiple managers, etc - straight forward with Robert from first call to keys in hand. He personally fueled my Rubicon, ensured flawless detail upon delivery, and brought my son snacks. I will confidently refer my family and peers to Robert Bell. With my family's thanks, from our new Rubicon! Best Regards, Jason More

We had a good experience with Suburban Chrysler, leasing our 2nd car thru them in 3 years. Both Harvey and John Timmington were very responsive to our needs, and Harvey spent generous amounts of time orien our 2nd car thru them in 3 years. Both Harvey and John Timmington were very responsive to our needs, and Harvey spent generous amounts of time orienting us to the features of our new car, especially the media dashboard features. They made the return of our old car easy to transact, and have given us the attention we needed the night we visited to get a deal done quickly. More

I worked with Diane Marshall who guided me through the process as I am a first time lessee. Diane was extremely helpful and pleasant and made the process move efficiently and quickly. She even came in o process as I am a first time lessee. Diane was extremely helpful and pleasant and made the process move efficiently and quickly. She even came in on her day off to see to the delivery of my new Jeep Patriot. More

Had the best experience ever in buying a car. Will go back to this dealership and Bryan when we need another car. Easy to work with. back to this dealership and Bryan when we need another car. Easy to work with. More

Dianne is a true sales professional who met all of our needs for a new car. Our next new Jeep sales will definitely be with her. needs for a new car. Our next new Jeep sales will definitely be with her. More

Brian was an amazing salesman. He saved me from going to a different company after my horrible Jeep experience at the southfield location. Brian came along and made me re-believe in cutomer service. Brian w a different company after my horrible Jeep experience at the southfield location. Brian came along and made me re-believe in cutomer service. Brian was attentive, kept me informed with what was going on with my jeep, he was friendly and sincere. I really appreciated the time he took to explain to me the options. I would recommend brian to anyone who is looking for a car. he will take good care of you and give you the best value for a car. i love my jeep wrangler in Dozer color and will be back when I need my next car. Thank you Brian. More

Just another lousy car dealer. Sure enough, the sales department was nice enough throughout my purchase of my truck. Who wouldn't be? But routine service has been anything but. Without boring you with a department was nice enough throughout my purchase of my truck. Who wouldn't be? But routine service has been anything but. Without boring you with a bunch of details, suffice to say they have the same attitude of nearly every domestic car dealership: They think they know more than you so get ready for a nice dose of condescending attitude. Then they try to sell you more service than you need, they take longer than promised, it isn't fixed right the FIRST time and they don't think outside the box. Just the same old stuff. No wonder people buy foreign cars, that's all I can say. Oh, and here's the worst part: Now that Chrysler shuttered the quality dealers like Fox Hills in Plymouth, I don't have much choice but to deal with these guys! A shame, really. More

My wife and I initially came to this dealership for the leasing that was available at the time. During the 1st purchase experience at Suburban, our salesperson Brandon Falk took the time to evaluate our n leasing that was available at the time. During the 1st purchase experience at Suburban, our salesperson Brandon Falk took the time to evaluate our needs and work with us to ensure that we got the best deal for our budget. Brandon continually kept us informed during the whole purchase process and ultimately delivered to us a beautiful vehicle. An we had thoroughly enjoyed our vehicle until it is now time to get a new lease. We stopped in earlier to let Brandon know that we would be in the market once again. And once again he was there for us and expedited our sale as we were under a time restraint. All worked out to our complete satisfaction. Exceptional courtesy and helpfulness a big plus. PS...Also, we cannot express enough the tremendous effort your Maintenance staff puts forth. Once again the quick and efficient service, and the courtesy and communications shows how effective the organization is being operated. Brian, the gentleman I deal with when I come in for an oil change or other, has always been helpful and has me back out the door in short order. It is essentially because of these people that I have now leased my second vehicle through your company. Keep up the great work....Don and Kathy Saven More

My experience with Diane Marshall was fabulous! Could not have been more pleasant. My expectations for the discounts found online were validated, and the entire process was simply perfect. The entire not have been more pleasant. My expectations for the discounts found online were validated, and the entire process was simply perfect. The entire staff was pleasantly cordial, more than accomodating, offering beverages, lunch, and best of all a great new car at a fabulous price. I will be happy to return, as well as offer my referrals to all I know. Going this distance (to Novi) - was well worth it. So far, the absolute BEST car buying experience I have ever encounted in my 44 years of driving!!! More