Suburban Chrysler Dodge Jeep Ram of Farmington Hills

My wife and I initially came to this dealership for the leasing that was available at the time. During the 1st purchase experience at Suburban, our salesperson Brandon Falk took the time to evaluate our n leasing that was available at the time. During the 1st purchase experience at Suburban, our salesperson Brandon Falk took the time to evaluate our needs and work with us to ensure that we got the best deal for our budget. Brandon continually kept us informed during the whole purchase process and ultimately delivered to us a beautiful vehicle. An we had thoroughly enjoyed our vehicle until it is now time to get a new lease. We stopped in earlier to let Brandon know that we would be in the market once again. And once again he was there for us and expedited our sale as we were under a time restraint. All worked out to our complete satisfaction. Exceptional courtesy and helpfulness a big plus. PS...Also, we cannot express enough the tremendous effort your Maintenance staff puts forth. Once again the quick and efficient service, and the courtesy and communications shows how effective the organization is being operated. Brian, the gentleman I deal with when I come in for an oil change or other, has always been helpful and has me back out the door in short order. It is essentially because of these people that I have now leased my second vehicle through your company. Keep up the great work....Don and Kathy Saven More

My experience with Diane Marshall was fabulous! Could not have been more pleasant. My expectations for the discounts found online were validated, and the entire process was simply perfect. The entire not have been more pleasant. My expectations for the discounts found online were validated, and the entire process was simply perfect. The entire staff was pleasantly cordial, more than accomodating, offering beverages, lunch, and best of all a great new car at a fabulous price. I will be happy to return, as well as offer my referrals to all I know. Going this distance (to Novi) - was well worth it. So far, the absolute BEST car buying experience I have ever encounted in my 44 years of driving!!! More

Very friendly, informative, helpful, was very willing to show us many vehicles, after transaction of leasing 2012 mini van, Bryan showed us all features, programmed our phones into system, explained all det show us many vehicles, after transaction of leasing 2012 mini van, Bryan showed us all features, programmed our phones into system, explained all details, answered all questions, offered for us to call at anytime in future any questions or help with vehicles. Many dealerships closer to our home, but this one did everything possible to make a deal. extremely pleased with them and will continue business here.. first time customer, retired Chrysler employee. More

This was by far my most pleasant vehicle purchase ever. Bryan is a very educated, helpful, honest and patient person, its a pleasure to deal with him. During the whole process I also had the pleasure to Bryan is a very educated, helpful, honest and patient person, its a pleasure to deal with him. During the whole process I also had the pleasure to deal with Susanne - their internet interface and Jim the lease return specialist, who relentlessly dealt with my previous lease lender. Both like Bryan very educated, integer people, always willing to put some extra efforts in. Based on my positive experience I recommended the Suburban team already to several friends. More

I reached out to this dealer via email and I was immediately greeted by Sue and she referred me to Bryan. They were responsive but not overwhelming and that gave me the ability to communicate via e immediately greeted by Sue and she referred me to Bryan. They were responsive but not overwhelming and that gave me the ability to communicate via email and it was very nice due to the fact that I could get my questions answered and work on pricing without having to spend extra time at the dealership handling these things. When I arrived at the dealer, I found both Bryan and Sue were not only helpful but down to earth and friendly. Bryan is the type of sales person I would refer all of my friends and family to because he is not pushy and he wants to make sure you walk away happy. If he doesn't have it, he will find it for you. The people here make it all worth the 75 mile drive and I LOVE my new 200!! More

I visited Suburban doge after working with about 7 other dealer, and feeling as if no one was listening to what I wanted in a car. When I came to Suburban from the start Todd Morris was very helpful he sho dealer, and feeling as if no one was listening to what I wanted in a car. When I came to Suburban from the start Todd Morris was very helpful he showed me exactly what I wanted to see, and was extremely professional. I was able to leave a deposit on a 2003 chevy that I absolutely love. Both Todd and Dan were fabulous, there were repairs that needed to be made to the car and they made every repair. The car was great, the signing process was flawless, and I had the perfect car for me at a great price all in one day after about 3 weeks of shopping around. I look forward to buying me next car from Todd Morris!! More

Love Jim Garner!!! Besides his great personality, Jim will go to bat for you when getting the Jeep/car on your wish list. I'm on my 3rd lease and I continue to deal with Jim Garner. My husband and brothe will go to bat for you when getting the Jeep/car on your wish list. I'm on my 3rd lease and I continue to deal with Jim Garner. My husband and brother-in-law have leased their whole life, since my experience with Jim they’ve also moved over to Suburban Jeep Novi. The friendliness doesn't stop at Jim, everyone at Suburban Jeep Novi is very friendly and helpful. I recommend this dealership and Jim to everyone! Until my next lease, I continue to bring my/our Jeep’s to Suburban Novi for servicing, based alone on their great customer service. Thanks again Jim & Suburban Jeep Novi!!! TT More

I just leased my third Town & Country with Suburban and worked with Bryan Galczynski for the first time. He was great to work with from start to finish, and I would highly recommend him to others. and worked with Bryan Galczynski for the first time. He was great to work with from start to finish, and I would highly recommend him to others. More

Was very impressed with rob and his support staff(other salesman were very polite and helpful in any way possible)I purchased a 2000 Cherokee and i was able to return it 2 weeks later when rob found the pe salesman were very polite and helpful in any way possible)I purchased a 2000 Cherokee and i was able to return it 2 weeks later when rob found the perfect 2004 Jeep Wrangler for me. They gave me what i paid for the Cherokee and a great prise on the car i really wanted. THANKS TO ALL, "WILL BE BACK" More

I really enjoyed my experience at Suburban Chrysler/Jeep/Dodge/Ram. Bryan Galczynski was able to assist me with the purchase of my first truck. When I first showroom, he had another client. Chrysler/Jeep/Dodge/Ram. Bryan Galczynski was able to assist me with the purchase of my first truck. When I first showroom, he had another client. However, he was able to multi-task and ensure that I had the same degree of service and professionalism. That was very impressive! I was finally able to narrow my decision down to the 2011 Dodge Durango Crew. Bryan was able to immediately get everything in place and had me in my new vehicle before the week was out. He also made sure that I knew about almost every feature of my vehicle before I left the lot. I have had the vehicle for approximately two months now, and I love it! Thanks again, Bryan. I wish you the best on your endeavors, and I hope you are still considering getting a motorcycle. There is nothing like getting out on the open road! John A. Bostic More