Suburban Chrysler Dodge Jeep Ram of Farmington Hills

I bought a 2 year old Chevy Traverse from this dealership. In less then one year the engine failed and had to be replaced. Luckily this was covered under warranty. A month after that the rack a dealership. In less then one year the engine failed and had to be replaced. Luckily this was covered under warranty. A month after that the rack and pinion began to fail, leaking power steering fluid. This is going to cost at least $700 to fix. I contacted the dealership because they claim an inspection of the vehicle is done before they sell it to you, and when you pay $25,000 for something, one expects it to last at least a year! They were rude and accused me of driving the car too rough, and implied that the car trouble was my fault some how. I doubt they did any serious inspection. The car they sold me is a $25,000 piece of junk! More

Robert Bell was very friendly and searched around and got me a very great rate on my new vehicle. I would definitely recommend him to family or friends. me a very great rate on my new vehicle. I would definitely recommend him to family or friends. More

I bought a 2011 Dodge back in August of 2011. My car had some issues from the get go. The dealership had it more than I did the first week or so of owning it. This past September my car started to give me m some issues from the get go. The dealership had it more than I did the first week or so of owning it. This past September my car started to give me more problems, and it was taken in to service. I was told they could not find anything wrong with it and its was in factory spec. But my problem was at any given time I would loose acceleration to my car. I could only go 10 miles per hour,even with the pedal to the floor. It happened again on November 17 and again taken to the dealership and again was told it was with factory spec and nothing wrong with it. I was driving a unsafe car purchased from your dealership and no one cared about it. I contacted Chrysler myself and filed complaints. I was asked by Chrysler to do a test drive so I did and was not able to duplicate the same problem. So at this point I went in the dealership to speak with the Sales Manager who wanted nothing to do with me. He treated me lick dirt. He stated I needed to talk to service. Which I told him I was just there with Jon Boden and did my test drive for him. And again he said I need to talk to service. I then stated I already did again. Then I preceded to tell him what was going on with my car, that I bought from your dealership. He then pointed to me to stand off to the side and called the service manager to talk to me. I did not like getting pushed aside like trash. The next day I called to file a complaint with your GM, which I left a voice mail for him to call me back. And guess what, I am still waiting for that returned call. So I called back to ask to speak with someone higher up. By this point I went to another dealership to get help, because it was obvious, I was not getting it from your dealership. I was trying to get in another car, but was told I could not get payoff on mine. I was not going to take a lose on my car, So I called back and asked for a higher up. Thats when I got Mr. Fisher Jr, what a pompis butt he is. I then told him what was going on, and if I had to I would come back to your dealership to purchase a new car, but I did not feel I should have to eat the negative equity in my car. And all he could say is all we can do is, try and refinance you. Again the car was bought from your dealership and I should not have to roll money in to another car, to get out of a unsafe car that was bought there. I can tell you this much. I will never be back to your dealership again and I will tell anyone I can how I was treated. And just to let you know I did contact all the news stations about my unsafe car and how I was dealt with my your dealership. And I will tell you this much one of the did call my back, so lets just wait til you get there call. More

I just wanted to say that Suburban Chrysler Jeep Dodge Ram of Novi is the best dealership around. What made it the best was our sales consultant, Brandon Falk. Brandon was courteous, professional, under Ram of Novi is the best dealership around. What made it the best was our sales consultant, Brandon Falk. Brandon was courteous, professional, understanding, and just made everything work. That is why we got our fourth vehicle from him. I am extremely pleased with the service that was provided to us and would recommend Brandon to anyone. The Morrison's More

I was very pleased with how professional Robert handled my deal. he took the time to show me all 3 vehicles in my price range and made sure I get the best vehicle that my money could buy. my deal. he took the time to show me all 3 vehicles in my price range and made sure I get the best vehicle that my money could buy. More

Well let me first say that God had his hand all over my experience with Suburban Chrysler!! I was referred by the Bishop of my church, who only deals with this dealership for his cars. Preston was my sales experience with Suburban Chrysler!! I was referred by the Bishop of my church, who only deals with this dealership for his cars. Preston was my sales guy and from the first phone conversation & time I walked through the door, I knew customer service was first priority with him! He was attentive, courteous, concerned and handled my transaction with the utmost professionalism! The entire atmosphere is friendly when you walk in, smiles & courtesy everywhere and that's a plus. I am now in a new car for the first time in my life and SCDJR of Novi was instrument in God's plan to make that happen for me! I recommend Preston to anyone that not only wants a great car but a person that cares about your all around benefits from the deal. The deal I was given not only put me in a dependable, beautiful shiny new car, lol, but will also help me to re-establish my credit standing without putting me a situation that's uncomfortable for me. I thank God for the connection and will always be great full to my Bishop for sending me to them. God bless the owner for keeping a staff that is A -1 & thank you Preston for making my experience a pleasurable one!!! More