Suburban Chrysler Dodge Jeep Ram of Farmington Hills

I worked with Robert Bell and got an outstanding service. Being 700 miles away was critical to receive the assistance Robert provided. The process was always transparent and with continuous communication. Ve Being 700 miles away was critical to receive the assistance Robert provided. The process was always transparent and with continuous communication. Very good experience! More

Robert Bell was very professional and very helpful! He made sure to give me the best customer service/experience ever! He made sure to give me the best customer service/experience ever! More

Bob provided above and beyond service, repaired the hubcaps, rotors and brakes, as well as provided a rental vehicle when my vehicle needed repairs. hubcaps, rotors and brakes, as well as provided a rental vehicle when my vehicle needed repairs. More

Roger was the best! I ordered my car a few months back and the manufacture closed, so it took sometime to get the car, it was not the dealership's fault. However, when t I ordered my car a few months back and the manufacture closed, so it took sometime to get the car, it was not the dealership's fault. However, when the car came Roger kept the deal and gave me the best solution, he honored the deal that I was given by the pervious agent. Roger made the transactions much easier and gave me the best possible deal in a time when it's hard to get a good deal. Roger delivered the car and brought it to my house. Make sure you ask for Roger if you ever go to Suburban Farmington! More

Scott was professional, spoke in terms I could understand, explained everything from the car to financing thoroughly. I will always ask for Scott for my next Jeep and will BE SURE to tell my frie understand, explained everything from the car to financing thoroughly. I will always ask for Scott for my next Jeep and will BE SURE to tell my friends and family to ask for SCOTT!!! More

I had a great experience at this dealership everybody was very helpful and very professional and I would definitely recommend them to others very helpful and very professional and I would definitely recommend them to others More

Spoke to the manager, he contacted me immediately after I complained about the sales team not communicating. He promised me in ten minutes I would be contacted and exactly in ten minutes I was. However the s complained about the sales team not communicating. He promised me in ten minutes I would be contacted and exactly in ten minutes I was. However the sales guy I spoke with never got back with me again. They were making me almost beg to buy a truck from them. Likely won’t even contact the dealer again. Extremely poor sales team. I tried to get information on 3 different trucks and my trade in value and never got anything from any of the sales people. Clearly they didn’t want to make a sale. More

Robert was very pleasant to work with. He was up front and clear on the sale. No issues He was up front and clear on the sale. No issues More

Dealership was closeby and had good inventory. We chose this dealership for the inclusive team. We chose this dealership for the inclusive team. More

Had terrible experience trying to buy a pickup truck. I was told by salesman the truck I wanted to buy is a new in the inventory and will take up to 10 days to get the title And I can’t buy it right away I was told by salesman the truck I wanted to buy is a new in the inventory and will take up to 10 days to get the title And I can’t buy it right away .So I said ok, lets start the buying process anyway( I am paying asking price,no negotiation at all)They asked for deposit I put a deposit, I sent them all my personal information,ssn,pictures of my DL, all nine yards. Next day nobody called,so I did called them,different salesman said he is with the customer and he knows about me and he will check and call me back-never happened.So on thitd day I keep calling them to get any info-nothing and on the afternoon they called and told me the truck was sold before I even ask for.Even today the truck is still in their website and in the carfax website,but they said is it sold, and obviously someone not telling the truth . So the last 2 days I called again and wanted to talk to a manager.Again they transferred me and nobody answered I left couple of VM and nobody called back. More