Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Disappointment My experience with Suburban Chrysler Jeep of Ann Arbor has been exceptionally disappointing. It started on March 14 when I expressed an interest in te My experience with Suburban Chrysler Jeep of Ann Arbor has been exceptionally disappointing. It started on March 14 when I expressed an interest in test driving a Jeep Patriot they had listed on their website. I traveled over an hour, from Rochester Hills to Ann Arbor, on March 17 to see the car, only to find it had been sold on Saturday, the 15th. This was not mentioned to me in three emails I received from Kyle on the 17th to confirm my visit, or in a voicemail left by Brooke while I was driving to Ann Arbor on the 17th. After arriving in Ann Arbor, I was told by Brooke that the car had been sold, but because of the way the communication chain works at the dealership, Kyle was unaware of that, which is why he didn't mention it in his emails. In her voicemail, which I still have, she said there were a "few things she wanted to discuss" before I arrived, but again, never mentioned the car had been sold. While I was at the dealership, I turned in a coupon they had sent me for a $25.00 Visa card if I came in to test drive a car. Over two months have passed, and after 4 email inquiries, I have still not received the card, or any explanation of why it hasn't been sent. The last inquiry I sent to Kyle was forwarded to the sales manager, Eric Brower, who responded with a form email. I will say that Kyle has been very polite in his emails, and Brooke was very pleasant while I was in the dealership, but the follow-up care has been very disappointing, especially when one considers how far I had to drive to get to the dealership in the first place. I had never visited a dealership with a coupon before, though I've seen the offer made plenty of times, and I'm wondering if anyone actually ever receives the card if they don't purchase a vehicle. Chris Guyor Berkley, Michigan More

Jeep is great but unhappy with the experience I'm sorry that this is so long but I have a lot to say. If you are going to buy from them, I would urge you to read carefully and learn from my experi I'm sorry that this is so long but I have a lot to say. If you are going to buy from them, I would urge you to read carefully and learn from my experience. I recently bought a 2005 Jeep Liberty from here. The vehicle is great but the experience here has been very confusing. Everyone here has been extremely friendly and Doug Jenvey is one of the nicest guys that I've ever done business with! Doug means well and has tried to make my experience as pleasurable as possible but I have, unfortunately, been less than satisfied with how things have gone. First off, when we negotiated the terms of the sale, I had asked for a blown/rattling speaker to be repaired and for the front seats to be reupholstered so that they weren't torn apart. When I came to pick up the vehicle after the repairs were done, the seats had been patched up very poorly by the dealership's normal upholstery guy. The previous cracks in the seats were now visible as large creases in the seats and the seams of the seats were blotchy and covered with whatever liquid gunk was used to make the repair. I would never had negotiated the terms of sale if I had known that the seats were going to be badly patched up like that. I had expected them to be reupholstered and to have it look nice so, after complaining, the sales manager, Steve, offered to have it redone. As of this time, I'm still waiting on arrangements for this to be fully remedied. In addition, the speaker was never properly repaired per our agreement so they have agreed to redo that repair as well. Unfortunately, all of this means that my time is being wasted on something that should have been taken care of the first time. Secondly, I feel as if the vehicle was severely misrepresented to me by my salesman. Throughout the process, he referred to how the vehicle was equipped with remote start and, when I picked up the keys, he even pointed out the third party remote entry fobs and said, "Here is your remote start!" When I got home and tried using the remote start, it turns out that there isn't even a remote start installed. I brought this issue up to the salesman but he claimed that he had been misinformed about that feature. Unfortunately, it's not my fault that he was misinformed as he falsely represented the vehicle as having something that it did not and used that feature to help make a sale. I would not have agreed to the terms of sale had I known that remote start was not installed since that was a feature that Doug had mentioned when trying to convince me to buy. On top of that, the front cup holder is missing from the Jeep despite the vehicle's listing clearly stating that it included the 'front beverage holders'. When I brought the absence of remote start and the missing front cup holders up to the salesman, he talked with the sales manager and came back with, "We've already done you too many favors so the vehicle is as it is." Apparently, they consider holding up their end of the bargain as a "favor" when I'm pretty sure that's just the law. The only favor that I actually received was getting a second ignition key due to the casing on the first one being broken(Thanks, Steve!). I'm still hoping to get some resolution for being lied to about the remote start and for them not holding up to the fact that the vehicle was advertised as having front cup holders. These oversights on their part are inexcusable and I hope that something can be worked out to remedy the situation as I am not happy and cannot, in good conscience, recommend this dealership to anyone. I mean, come on, the cup holders are maybe $30 and, since they are a dealership, they have easy access to this sort of stuff. I can understand how they balked at the remote start being added but it's not my fault that it was falsely advertised to me during the sale. If they follow through with fixing anything, I'll be sure to update this review with the results. UPDATES - 4/19/14 I made arrangements to have them replace the speaker on Monday so they told me to drop off my vehicle on Saturday so that they could give me a loaner vehicle as a courtesy for my inconvenience. When I arrived on Saturday afternoon, they said "Ooops! We get our loaner cars through Enterprise and they close at noon on Saturday." Wow. Maybe they should have mentioned this information when they told me to drop it off on Saturday? This dealership is proving time and time again how incompetent they are. I have now officially wasted more time on this than the repairs are worth. - 4/22/14 The dealership arranged for my seats to be reupholstered by a local company by my house. I received a phone call from the upholstery place at 4:45pm telling me that my vehicle was ready but they couldn't release it to me until the dealership pays for the repairs and said that he had already spoken with the dealership an hour ago about it. He was concerned that he wouldn't be able to release my vehicle to me and urged me to call them to advance the process. I had to call Doug and, just 5 minutes before the upholstery place closed, they called me to tell me that it had been finally paid for and I could pick up the vehicle. All things considered, I'm happy with the upholstery job but, again, the dealership almost left me out to dry. I should not have to call them and tell them that they need to pay for the repairs in order to get it done. That's unacceptable. The upholstery guys missed a small spot that I would have liked repaired but, since I couldn't be there to tell them, I will live it with. I don't want anymore of my time wasted and it's not worth the hassle. - 4/28/14 Doug was nice enough to drive out to my place, drop off a loaner vehicle, and take mine in to have the speaker repaired properly. Unfortunately, when I came to get the vehicle, the speaker system was in even worse shape than when I left it so I had to leave it overnight yet again to have it redone. How hard is it to have some quality control? In addition to messing up the speaker repair, they thought they would surprise me by having remote start installed on the vehicle. Well, I'm pleased that they had this done but I am very displeased with the fact that they did it without my knowledge or my authorization. You see, the vehicle had come with a nice 3rd party keyless entry system that I really liked and was hoping to use. When they installed the remote start, they removed this system without my consent and installed the cheapest remote start that they could find. They get points for effort but fail on execution. It's not wise to perform work on a vehicle without authorization nor is it professional. - 4/29/14 The speakers were finally repaired properly and I'm done with the dealership. - 5/1/14 I received a follow up phone call from Doug to make sure that everything was alright. He then asked me if I wouldn't mind updating this review so here I am. Unfortunately, I now realize that the only reason they tried harder to make things right was because they saw my negative review on here but it's too little too late. The damage has been done and I couldn't be happier to be done with this whole thing. I could keep complaining but I just want to be over all of this. I will not be using this dealership again unless they are the only ones that have something I need and I suggest that you avoid them until they get it together. More