Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

I was made to feel like one of the family# The first thing we noticed was how friendly, knowledgeable & customer service oriented the sales staff was, & how willingly they took a team approach The first thing we noticed was how friendly, knowledgeable & customer service oriented the sales staff was, & how willingly they took a team approach to customer convenience so that we never had to wait for our salesman to be available. They were unerringly patient with all our questions while walking us through the deal, & we had A LOT of questions! We couldn't be more pleased with our car or with our deal on our Chrysler 200. Our salesman was spotted helping polish the car to showroom condition before we picked it up! Great experience - we'll be back! More

Worth the drive ! Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people wer Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people were friendly and helpful. It was also very nice to see they have a woman working in service ! As an engineer myself, it was nice to have a dealership recognize that women not only drive vehicles, but design them, therefore understand them as well. Fast, friendly service...can't ask for more than that ! More

A Great Car Buying Experience! I knew I wanted a Jeep but having never owned one I wasn't sure which model would be the right or if I could even afford one. Mike asked me a few ques I knew I wanted a Jeep but having never owned one I wasn't sure which model would be the right or if I could even afford one. Mike asked me a few questions, listened to the answers and got me the perfect vehicle at a very affordable price. The big surprise, he got me a new Jeep not a used one. I absolutely LOVE MY JEEP!! More

Best customer service around I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my rear suspension was in need of attention. I reached out to the dealership I purchased my Jeep from and was met with a dead end. Upset and very concerned about what I just bought, I reached out to Suburban of Ann Arbor. I immediately felt the importance they upheld towards customer service. I also met Eric Brower, Retail Operations Manager at Suburban. Eric is a stand up guy who truly cares for his customers and his Suburban family. My Jeep was fixed and I'm now a Suburban customer for life. More

fast and easy I described the type of vehicle I was looking for, and why I wanted it to Kirk Trost. Mr. Trost was familiar with the inventory of the dealership and I described the type of vehicle I was looking for, and why I wanted it to Kirk Trost. Mr. Trost was familiar with the inventory of the dealership and was able to show me two vehicles that met or exceeded my expectations. I put a hold deposit on one of the vehicles while I checked out a few more dealerships. I returned two days later and paid for the vehicle. I picked it up two business days later. Thanks Kirk for making things fast and easy. More

Fair vehicle price. Unfair sales tactics for dealer add ons. I found a Jeep online at this dealer and went in for a test drive. When they quoted the vehicle they slipped in "glass and interior protection" for $3 I found a Jeep online at this dealer and went in for a test drive. When they quoted the vehicle they slipped in "glass and interior protection" for $399 each. Then, another person showed up while I was waiting for the finance application to be completed with out introduction and he was the finance manager. He proceeded to sell me more dealer add ons based on monthly payment instead of the actual price. I believe these tactics are deceptive methods to sell high margin dealer add ons. I did purchase because every thing was ready and I did not have time to start the whole process over with another dealer. They did offer a fair price and the Jeep Wrangler is great. More

Best car buying experience, EVER! What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman with a non-pushy demeanor. Roy was overly helpful and informative during the finance process. So unexpectedly painless! Look forward to purchasing many more vehicles from Don at Suburban! More