Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Management was amazing. Didn’t have to negotiate. Told them what i wanted to pay and they made it happen. Didn’t have to negotiate. Told them what i wanted to pay and they made it happen. More

John Nabozny, Salesperson, went above and beyond securing the car that I wanted. I thought I was going to have to settle due to lack of supply, among other reasons. John Nabozny went to work immediately and the car that I wanted. I thought I was going to have to settle due to lack of supply, among other reasons. John Nabozny went to work immediately and found a creative solution. His professionalism, listening skills, kindness, calm, and thoroughness gave me the exact car I wanted. John Nabozny has excellent follow-through and completeness. He gets things done on my timeline, providing excellent service. I am truly grateful for John Nabozny and the Sales Team at Suburban Chrysler, Ann Arbor Michigan. More

I am currently leasing a 2024 Jeep Cherokee 4e - my experiences with Suburban Chrysler Dodge Jeep Ram of Ann Arbor and Stellantis are terrible. At 5000 miles (about 6 months after lease), the push igni experiences with Suburban Chrysler Dodge Jeep Ram of Ann Arbor and Stellantis are terrible. At 5000 miles (about 6 months after lease), the push ignition went in a failure loop and could not turn off the care- there is no hard stop, off option on the vehicle and you can’t access the battery – this occurred at 11 PM at night in Rochester and when I called Stellantis – they stated they could not authorize a tow truck into the AM, I had to let the vehicle run for 8 hrs in the drive way and then it was towed to the local dealership who hassled me about a rental vehicle stating they did not have loaners, and I would have to pay out of pocket – I ended up calling enterprise who billed the dealership and got me a rental care (thank goodness for enterprise)- the Rochester Hills dealership had my car for 2 weeks. For the most recent recall on the battery – I called the dealership to schedule service- but someone from either a call center or Stellantis picked up the phone and lied that they were at the dealership as when I asked to speak to a center rep they did not know the gender of the person or to whom I was referring – once I finally got a hold of the rep (they initially sent me a text and it took 5 return calls to speak to a person) the service team told me it could take 1 day or up to six weeks and that they could not provide a vehicle. It is written into my lease that I need a car to drive, when I pointed that out to the service rep, he transferred me to Warranty rep Marci Orr who lied to me regarding the terms of my lease; When I pointed this out and told her she was lying on a recorded line, she hung up the phone and called me back on her cell phone. I am 43 years old and have leased/purchased and maintained 5 vehicles (including GMC/Chevy, Ford and previously a Jeep)- this is my first truly disappointing experience with a car, dealership and automotive company. I will never purchase another Jeep nor will I deal with Suburban dealership group. The poor customer service experiences from both Suburban and Stellantis as well as the frank flat out lies are too disappointing and unethical for me to engage in business with these organizations. More

I absolutely had the BEST EXPERIENCE purchasing my car. The approval process only took minutes. T.J made the process go so smoothly. He was very professional, he answered all my questions and got me in a r The approval process only took minutes. T.J made the process go so smoothly. He was very professional, he answered all my questions and got me in a really nice car! I love it! He even drove the car to me which was so awesome. I feel blessed to have come across this dealership and getting such a great Salesman like T.J. Thank you I will be sending people your way. More

I had a great experience working with the team at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor. From start to finish, everything was smooth, efficient, and stress-free. The staff was knowledgea Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor. From start to finish, everything was smooth, efficient, and stress-free. The staff was knowledgeable, transparent, and genuinely helpful without being pushy, which I really appreciated. They took the time to answer all of my questions, made sure I felt confident in my decision, and went above and beyond to make the process easy. The level of customer service truly stood out. I would absolutely recommend them to anyone looking for a seamless and positive car-buying experience! More

I am extremely disappointed with my experience. I am submitting this complaint due to ongoing harassment through repeated phone calls and text messages regarding an issue that originated from the c I am submitting this complaint due to ongoing harassment through repeated phone calls and text messages regarding an issue that originated from the company’s own administrative error. The problem stems from incorrect or incomplete original paperwork that was not properly finalized until the end of the month due to their delay. Despite this being entirely the result of their internal oversight, I have been repeatedly contacted. I have made every effort to cooperate and resolve the matter in good faith. Instead of working toward a solution professionally, I have continued to receive persistent and intimidating communications. This approach is unacceptable and unprofessional. I would strongly caution others to ensure all paperwork is thoroughly reviewed and documented when dealing with this company. More

Jillian and the entire team did a great job and delivered the vehicle in the condition that was shown on the Internet. It was a smooth and seamless process and continued with communication even after the sal the vehicle in the condition that was shown on the Internet. It was a smooth and seamless process and continued with communication even after the sale was completed. I would not hesitate to work with Jillian or this dealership in the future and will refer those I know to Suburban Chrysler Dodge Jeep Ram of Ann Arbor More

I had a great experience purchasing my 2022 Jeep Wrangler. Every one was helpful to purchase my jeep. Wrangler. Every one was helpful to purchase my jeep. More

Will went above and beyond to try to get us a deal and when we were approved for a new lease deal it made the perfect Christmas present. He was nice and very knowledgeable on the car features when I asked when we were approved for a new lease deal it made the perfect Christmas present. He was nice and very knowledgeable on the car features when I asked despite is being a 2026 so I couldn’t be happier with the service. More

Mike made this the easiest new car transaction I’ve ever had. Highly recommend. Thanks again! had. Highly recommend. Thanks again! More