Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Purchase of our 2 new dodge vehicles ! Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see wh Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see what kind of payment he could get on the 2014 Dodge Ram 1500 ! He called us back and the numbers were right and we went to the dealership and brought home our beautiful flame red Dodge Ram big horn pickup ! Signing the papers with Brooke was very easy and she was very helpful letting us know what we were signing ! This is the second car in a month that we have bought there ! We also purchased a 2015 Dodge Journey from Eric ! My husband had just had hip surgery and Eric had them deliver the journey to our home and we signed the papers and the driver took our trade in back with him ! Over all the best and easiest cars we have ever bought ! Thanks to all the people that work and helped us at Suburban Crysler of Ann Arbor ! More

Deceptive and misleading When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an employee discount in hand, I met with a salesman who (after making me wait 20 min. to pull up the vehicle to test drive, and the typically overselling and glad-handing) told me the employee price was $38,500. When I showed him what was on his website--$32,500--he was flabbergasted. So was the floor manager. As if they have no clue how much their cars are. I was eventually told that the advertised price didn't include destination charges ($995) and military discount ($500) even though that wasn't noted in the fine print. After digging, they quoted the fine print of "prices subject to change without notification". I noted the oversight happened to be on ALL of their advertised cars. Still, that left a difference of $4500. After listening to him hem and haw, I walked out. Two hours wasted and 70 miles round trip. My 15 year old son--witnessing his first car buying experience--asked if all dealers and car salesmen are that dishonest and unprofessional. I told him no...but this place sure gave dealers a bad name. Note: a few days later the general manager called me to follow-up after I emailed them. Suffice it to say he wasn't too bothered by my negative experience. He was proud to say though that he added more small print to all 34 of the individual advertised "Blowout Specials" that were advertised.I recommend staying away. More

Not Pushy and there to help you Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wo Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wouldn't wish upon anyone (except those people who leave legos on the carpet). After being ran through the ringer just the day before when I looked at buying a Toyota, in comparison, I found that Don was honest, upfront, and transparent. There were not thousands of dollars in hidden fees or an attempt to mark up the interest rate. The sales managers were normal people and not like the banker on Deal or No Deal. They made the car buying process much better than I've experienced recently. They treated me like a human being and not just another mark to try and bleed dry. Most importantly, they didn't try and put inappropriate pressure on making a decision right this instant. More

Great Service😊! August 8th, my son and I decided to trade our Chrysler Pacifica for a lease car. We were at the dealer in Ann Arbor met with Eric Brower, I had expl August 8th, my son and I decided to trade our Chrysler Pacifica for a lease car. We were at the dealer in Ann Arbor met with Eric Brower, I had explained to him what I was looking for and what I can effort to pay. He gave me a few great options. He introduced me to his Colleague Don who further assisted us with the test driving and he took his time explaining about the details of the car. We decided to lease the 2015 Charger. We had an awesome deal. What a great experience from the time we came and left the dealer. They treated us with respect and no haggling. We were so happy leaving the dealer with our new lease. We spend couple of hours from start to finish. I would highly recommend this dealership to my family and friends. If you are looking to buy or lease ask for Eric or Don. They were the best ??Keshav & usha More

Very happy with the Renegade Paul was really a big help in answering my questions and I was very happy with his salesmanship on choosing the right Renegade for me. The initial vis Paul was really a big help in answering my questions and I was very happy with his salesmanship on choosing the right Renegade for me. The initial visit didn't go as planned because of the trade in value, but Paul listened to what I needed and offered several solutions over the next week and made it possible for me to get the Renegade that suited my needs. He didn't use any high pressure sales, but listened carefully to what I wanted, kept in contact and came up with a great vehicle for me. He even came through with several amazing offers which I chose the one I wanted, I look forward to working with him in the future. More

New Dodge Ram I recently purchased a Dodge Ram pickup truck from Mike Daly and was able to trade in my old Ford Escape. There were a few issues we had to work throu I recently purchased a Dodge Ram pickup truck from Mike Daly and was able to trade in my old Ford Escape. There were a few issues we had to work through and his sales manager and others were able to work them out quickly. I switched from Ford to.a Dodge and never regret the decision. Mike put me at ease and was able to make the deal happen in 2 days (partially because of me taking 24 hours to think over the deal). Great people who work together as a team to satisfy their customers. Great job. More

5 star service I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, which was a huge help. My Jeep was ready within a few days. Suburban of Ann Arbor really takes care of their customers, and go above and beyond at all times. More