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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
Ann Arbor, MI
959 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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959 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
October 14, 2020
There is a reason Andrew is a Product Specialist. He helped me get the perfect truck that I was looking for. He did a great job. Highly recommended! helped me get the perfect truck that I was looking for. He did a great job. Highly recommended! More
by bechlers8564
Employees Worked With
Andrew Allen, Nick Heise
October 03, 2020
Ryan is hard working, friendly and helpful. He got the information we needed and found a car with all the options we wanted right away. We would go with him again. information we needed and found a car with all the options we wanted right away. We would go with him again. More
by Jeep Fan
Employees Worked With
Ryan Enderes
September 29, 2020
I bought a cherokee from this dealer and the experience was very good. I thought dealship and auto service are managed together so I decided to do all services at this store. However, the auto service expe was very good. I thought dealship and auto service are managed together so I decided to do all services at this store. However, the auto service experience was a nightmare. I droped my cherokee for service on time at 11:30 am. They said they would call me the same day but I didn't get any call that day. I called to ask what was happening to my car and the operator promised to call me back bot nothing happened. The next day, I received a call saying I need to pay $2,000 to replace some parts, otherwise I can't drive the car. It was a stun to me because yesterday this car ran very well. Besides, this cherokee is only 3 year old however, this issue seldom happens (even the dealer themselves says so). I suddenly lost my passion with Jeep. This problem is not a conventional problem. It must not be due to our daily use (we seldom use it during the pandemic and people can hardly touch the damaged part). It might be the design or manufacture faults or the dealer is just trying to over-invoice me. I can not feel any honesty and felt cheated. So I had to paid $160 diagnosis fee to get my car back. It was a good car but I don't know what happened during these two days. I found another service shop and they fix the car with less than $1,000. I understand Suburban Jeep auto service is running business to earn money and I want them to earn money because I am satisfied with their dealership department. But the service team treated me as a fool and it seems the only thing they care is money. Maybe this is the reason why this service center has the lowest rating (3.2/5) on "DealerRater" I am not an expert in auto service but I am not a fool either. At least I am not as fool as you think. I loved Jeep brand and cherished the car like a baby. I told all family and friends what a fantastic car it was. Now it turns out that even the manufacture and dealer don't care Cherokee at all. I will never choose or recommend Jeep in my life. More
by fairness
Employees Worked With
Sean Kettlewell
September 22, 2020
Tina was absolutely helpful and made the car buying process extremely easy! Not only was the car well detailed, they made sure I was pleased with it completely before we left the lot. Excellent service process extremely easy! Not only was the car well detailed, they made sure I was pleased with it completely before we left the lot. Excellent service all around! More
by Amanda Rank
Employees Worked With
Tina Fong
September 21, 2020
Tina was very friendly and helpful! We were there for information but we end up buying our very first vehicle thanks to her! Highly recommended! information but we end up buying our very first vehicle thanks to her! Highly recommended! More
by Tynnguyen905
Employees Worked With
Brittney Benschoter, Tina Fong
September 18, 2020
Ryan was awesome! He was a huge help in landing me in the exact car I wanted. He was easy to communicate with and even easier to work with. I’ll be headed back next time I need a vehicle and would definitely exact car I wanted. He was easy to communicate with and even easier to work with. I’ll be headed back next time I need a vehicle and would definitely recommend going in. More
by dnews
Employees Worked With
Ryan Enderes, Sean Barlett, Brittney Benschoter, Mike Hernandez
September 18, 2020
John was helpful, but in the end dealership sold a car from under my feet after I had pointed out a bad wheel bearng. Which they fixed then sold it a day before my scheduled appointment to purchase). from under my feet after I had pointed out a bad wheel bearng. Which they fixed then sold it a day before my scheduled appointment to purchase). More
by egmontdevos
Employees Worked With
John Lane
September 11, 2020
Tina was so nice to us! She did everything she could to help us with insurance, license plate, cashiers’ check. We strongly recommend you buy a car with her! help us with insurance, license plate, cashiers’ check. We strongly recommend you buy a car with her! More
by Delacruzfc
Employees Worked With
Ashley Narine-Fivenson, Brittney Benschoter, Nick Heise, Avery Allen, Tina Fong
September 11, 2020
I drove an hour and a half for a vehicle they had in stock and I wasn't disappointed. Everyone is friendly and patient. Even when I had some issues with registration everyone I spoke to was helpful. I w stock and I wasn't disappointed. Everyone is friendly and patient. Even when I had some issues with registration everyone I spoke to was helpful. I would suggest them to anyone, More
by Cahugo94
Employees Worked With
Brittney Benschoter, Tina Fong
August 20, 2020
I recently leased a new 2020 Cherokee. Ashley was excellent, very professional in delivering the right vehicle leasing experience. He quickly followed up on all questions and issues, staying in conta excellent, very professional in delivering the right vehicle leasing experience. He quickly followed up on all questions and issues, staying in contact to insure customer satisfaction . I highly recommend working with Ashley weither you are buying a new vehicle or leasing. More
by bucollis
Employees Worked With
Ashley Narine-Fivenson, Nick Heise
