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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
Ann Arbor, MI
959 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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959 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
January 16, 2021
This was my first time buying a vehicle on my own. Suburban CDJR of Ann Arbor made my first experience a good one. I didn’t have everything figured out but they were very patient with me and ensured I Suburban CDJR of Ann Arbor made my first experience a good one. I didn’t have everything figured out but they were very patient with me and ensured I had great experience and got a great vehicle. Tina was very patient and super friendly with me, I couldn’t have asked for a better salesperson! More
by Madison Osgood
Employees Worked With
Nick Heise, Tina Fong
December 20, 2020
Ryan was no-pressure, knowledgeable, and extremely helpful. He was very responsive and went out of his way to accommodate me. He made the decision process smooth and tension-free. helpful. He was very responsive and went out of his way to accommodate me. He made the decision process smooth and tension-free. More
by Pat F
Employees Worked With
Ryan Enderes
December 03, 2020
Andrew has outstanding professionalism! I brought my Grand Cherokee in for technical repairs & he notuced another issue which he immediately brought to my attention. He explained the issue thoroughly, Grand Cherokee in for technical repairs & he notuced another issue which he immediately brought to my attention. He explained the issue thoroughly, we discussed the repair details & he ensured my vehicle was properly repaired in a timely manner. More
by Tina D.
Employees Worked With
Andrew Allen
November 26, 2020
Tina was helpful the entire process. It was quick and painless. She was also very good about communicating each step. Overall it was a great experience. painless. She was also very good about communicating each step. Overall it was a great experience. More
by Tomorrowbay
Employees Worked With
Brittney Benschoter, Tina Fong
November 08, 2020
Everyone at Suburban is friendly and helpful. They have a great stock of new and used vehicles, and offer the best service and price around. Melanie Mirabito is a pleasure to do business with. She is very f great stock of new and used vehicles, and offer the best service and price around. Melanie Mirabito is a pleasure to do business with. She is very friendly and knowledgeable, and gave us all the time we needed to test drive different trucks and make our decision. Nick Heise was amazing with his determination to find the best finance rate for our purchase. He too is friendly and knowledgeable, and fully explained the process step by step. I highly recommend this dealership! More
by hallahanjohnr
Employees Worked With
Melanie Mirabito, Nick Heise
November 05, 2020
STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE EXPERINCE!!!!!! I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from EXPERINCE!!!!!! I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from the c in the last 18 months. Before I outline this organization's weaknesses, I wish to point out that our experience with this location's sales division has been very positive (especially w/ John, the Sales Manager). Unfortunately, the pleasantries stop shortly after the sale. Suburban Chrysler Dodge Jeep Ram of Ann Arbor service center may best be described by using the definition of horrible, terrible, awful, appalling, hideous, grim, ghastly, shocking, revolting, repulsive, horrid, and horrendous. The disappointment is not limited to the only service department. Recently I engaged the parts department regarding a recall/service bulletin issue, which required parts to be ordered to correct the known problem. The interaction was terrible; I had to bring their management, who reviewed the phone call recording, which they (not me) described a "brutal." So, in short, if you are looking for a great place to buy a car but never have it serviced here, this is your place. More
by tbegres
Employees Worked With
Nick-Service
October 30, 2020
Tina and the entire staff did a great job! They made this painless and had everything prepared for me to be in and out in under an hour. Thanks for finding the car I wanted! painless and had everything prepared for me to be in and out in under an hour. Thanks for finding the car I wanted! More
by trevor.mcilwaine
Employees Worked With
John Nabozny, Steve Hutchinson, Brittney Benschoter, Tina Fong
October 29, 2020
tina went above and beyond expectations in finding the right car at the right price at the right time, all went smooth and great. we recommend highly. right car at the right price at the right time, all went smooth and great. we recommend highly. More
by Jstuart3
Employees Worked With
Brittney Benschoter, Tina Fong
October 22, 2020
Nick and Tina did a great job. Suburban has a wide Nick and Tina did a great job. Suburban has a wide selction and we happened to find the exact car we wanted. It could have been at any dealer, Nick and Tina did a great job. Suburban has a wide selction and we happened to find the exact car we wanted. It could have been at any dealer, but they happened to have it. They are just another "monster dealer" to me. I would have rather gone to a smaller dealership. The whole transaction took about 3 hours from test drive to pulling out of the lot on a cash purchase. Nice facility. Nick and Tina did a great job. More
by Msilvio
Employees Worked With
Nick Heise, Tina Fong
October 18, 2020
From the first phone call with my salesman Dave was incredible. I could not of asked for a better experience. He was knowledgeable and efficient, found the vehicle I wanted at the price I was hoping incredible. I could not of asked for a better experience. He was knowledgeable and efficient, found the vehicle I wanted at the price I was hoping for. I passed 4 other Chrysler Dodge Jeep dealerships to do business with Dave. Britney in the finance office also made for a very relaxed pressure free experience. There is zero question where I will go for my next automotive purchase. More
by Louiii1014
Employees Worked With
David Bryant, Brittney Benschoter
