Suburban Cadillac of Troy

My experience was different than other customers. I had the worse possible interaction with this dealership. We purchased a new XTS and the leather dash subsequently acquired air bubbles undern I had the worse possible interaction with this dealership. We purchased a new XTS and the leather dash subsequently acquired air bubbles underneath the leather. We were told this was NOT a warranty issue. We got the dash repaired, at. our cost, at an independent. We later found out we were lied to at Suburban Cadillac of Troy and that it was indeed a warranty issue. Most recently I scheduled service. The temperature gauge was not moving off of the coldest setting. I was scheduled to wait on the car in the nice lobby. I eventually was encouraged to wait at home, which I did. My vehicle was not even diagnosed until 3pm the following day. The cost to replace the thermostat was $1300.00 and change. I had asked about the rattling of a heat deflector and was told that would be an additional $100.00 just for the diagnosis. Both charges seem excessive. I did some research and I understand removing the thermostat is complicated by the average cost for that model is between $500-$800. And charging $100.00 to diagnose each issue seems like gouging. Well, they got my money, this time. But not again. I not only will not go to this dealership again but I will not longer be loyal to the brand. More

Michelle continues to provide me with excellent professional service in a personal touch. You must experience it to understand it. professional service in a personal touch. You must experience it to understand it. More

My experience was great! Mr. Mike and Jason really came through to help me get my wife into a New Danali XL and to help me surprise my daughter in the same week with an XT6. Mr. Mike and Jason really came through to help me get my wife into a New Danali XL and to help me surprise my daughter in the same week with an XT6. I can’t tell you how much I really appreciate them. More

Excellent service ! ! This location has great associates working here and I appreciate all of their exceptional service from my salesman Rodger to my service man Thomas. ! This location has great associates working here and I appreciate all of their exceptional service from my salesman Rodger to my service man Thomas. More

Everyone has been courteous, friendly and efficient. Prices are fair and competitive. Thank you all. Prices are fair and competitive. Thank you all. More

The dealership was clean and customer friendly. I liked that the vehicles were available to test drive in multiple styles and finishes. Everyone was very helpful in the process of leasing and I w I liked that the vehicles were available to test drive in multiple styles and finishes. Everyone was very helpful in the process of leasing and I will definitely return here for my next vehicle purchase or lease. Thank you to Amy for spending the time helping me get into the xt5! More

My visits to Suburban Cadillac of Troy has always been wonderful. From the time I arrive, to my awesome advisor, the accommodating waiting area; right down to the time I check out, I'm pleasantly greete wonderful. From the time I arrive, to my awesome advisor, the accommodating waiting area; right down to the time I check out, I'm pleasantly greeted by everyone I encounter; and the service is always been up to Suburban Cadillac standards. It's a great dealership to buy and service your vehicle. More

Tom was friendly and had my car ready and paperwork finished for me when promised. finished for me when promised. More

Very professional and lots of cars to choose from. My salesman was awesome and friendly and delivered what he said he would. My salesman was awesome and friendly and delivered what he said he would. More