Suburban Cadillac of Troy

Having trouble with my ability to call a person from my car phone, as well as the volume being inaudible, I pulled into Suburban Cadillac's maintenance department and was greeted by Jack Bergman. After exp car phone, as well as the volume being inaudible, I pulled into Suburban Cadillac's maintenance department and was greeted by Jack Bergman. After explaining my frustration, he sat in the passenger's seat and worked out one of the problems fairly easily. What I saw then, was Jack reaching out to another service advisor to help solve the second issue. What impressed me the most was the teamwork between the two men, and how they listened to one another to get the final problem solved. I appreciated that with this dealership, teamwork brings results, and for me that is top-notch in my book! More

Suburban Cadillac of Troy sold me my Optiq EV about one year ago.  When I recently filed for the EV tax credit, I had an issue.  I called Suburban Cadillac and reached Nick P., Finance and Insurance Manage year ago.  When I recently filed for the EV tax credit, I had an issue.  I called Suburban Cadillac and reached Nick P., Finance and Insurance Manager.  I told Nick what I needed to file for the tax credit and sought help.  Nick proactively worked with a team, including Deeanne B. and Lyanaya W. They took action and achieved the results needed.  It is the "positive after the sale" actions that reflect the character of both Nick and the dealership.  I love the Optiq EV and highly appreciate the attention Nick gave of "taking care of the customer".  Thank you, Nick, for your consideration, phone calls back to me, and follow-up, revealing a true professional. More

THE OLD BAIT & SWITCH I am deeply disappointed in the lack of integrity at Suburban Cadillac of Troy. After years of bringing my car here, I was shocked by the predatory "recommendations" made by Jeremy lack of integrity at Suburban Cadillac of Troy. After years of bringing my car here, I was shocked by the predatory "recommendations" made by Jeremy in the service department. He attempted to charge me $3,400 for an "urgent" radiator leak and an "extensive" wiring harness replacement. After getting a second diagnosis, it was confirmed by several mechanics that the radiator is in perfect condition, and the wiring was a simple, no-charge fix. It is clear that once my warranty ended, the goal shifted from service to exploitation. I will never return and suggest everyone get a second opinion before authorizing any work here. RUN, DOWN WALK AWAY FROM THIS SERVICE DEPT. More

Don't bother trying to ask a specific question or try to get some answers about your vehicle after you buy your car. Helping you after you buy your Cadillac is not what they do. Find another dealer get some answers about your vehicle after you buy your car. Helping you after you buy your Cadillac is not what they do. Find another dealer More

Worked with Ryan on getting the new CT5 Picked up. ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the pa ABOVE and BEYOND what was needed to be done. Showed the whole car; the features were explained and the upgrades and new additions to car. Made the paperwork simple and easy. In and out of there within 30 minutes with the car. Wouldn't go anywhere else for business again! More

We have purchased an XT5 today. Thank you Keith Perry for the patience and professional support. It was a great experience in and out. Thank you Keith Perry for the patience and professional support. It was a great experience in and out. More