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Suburban Cadillac of Troy
Troy, MI
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
October 23, 2023
Michael Watroba is an excellent Sales Rep at Suburban Cadillac of Troy. He is friendly, professional and very efficient. He listens, respects your time and honors your agreements. You can’t ask for more! Cadillac of Troy. He is friendly, professional and very efficient. He listens, respects your time and honors your agreements. You can’t ask for more! More
by Bri
Employees Worked With
Michael Watroba
September 27, 2023
Made 2 appoinments for front brake pads. Dropped off car twice and were called to come and gwt vehicle because they did not have the pads in stock. After requestin to talk to a supervisor, J Dropped off car twice and were called to come and gwt vehicle because they did not have the pads in stock. After requestin to talk to a supervisor, John in the service department assured me they would pick up our car replace the pads and deliver it back to our residence.. That was 3 weeks ago. .What a total lack of respect .How can you treat customers like this?? More
by John
Employees Worked With
John in service department
September 08, 2023
Now, I am back again from Sept 2023 to update you on further why this dealership is so trash, low-brow, unprofessional, and go-for-nothing business I have ever seen in my life. [Please read at the botto further why this dealership is so trash, low-brow, unprofessional, and go-for-nothing business I have ever seen in my life. [Please read at the bottom my original review to see how accurate it was.] Fast forward today, I come to find out that dealership instead of fixing its service problems it decided to fix one of its customers. When attempting to resell my vehicle on the wholesale market today, I found out that Suburban Cadillac of Troy reported my vehicle as having 265,659 miles which by the way it only has 20,000 miles on it. Now, I know some might say this data entry error but excuse me those two numbers they look nothing alike. This is fraud and invasion of my privacy. They misrepresented my car’s actual mileage 1 and 2 they reported my data to a third-party without my consent. I will definitely be taking this issue up with the AG office in my state and the FTC and let’s see what they have to say about it. POTENTIAL CUSTOMERS OF THIS DEALERSHIP BE ADVISED YOUR DATA IS BEING RELEASED TO THIRD-PARTIES WITHOUT YOUR CONSENT. Sounds like a class action if I ever saw one before. These careless actions lead to real harm to actual consumers. ///////////// Original Review In Sept /////////// Terrible Cadillac dealership!! Do not take your car there unless you want it messed up long-term. Their customer service sucks, very arrogant and lacks any type of people skills and should be allowed to interact with the public. They are slow, their be people are lazy as xxxx and they need to close this dealership down. Atrocious is not a strong enough word to describe this place!! More
by sdering70
Employees Worked With
Not sure
August 23, 2023
Suburban and Amy were absolutely amazing. We were able to tell Amy what features we were looking for and she went above and beyond getting options together for us. While helping us get exactl We were able to tell Amy what features we were looking for and she went above and beyond getting options together for us. While helping us get exactly what we wanted, she also helped get the monthly payments inside our budget - without pushing us. We got an amazing deal on a beautiful car and did not have to settle for less than what we wanted. 10/10 will be sending friends and family her way! More
by zj2000
July 10, 2023
My purchase experience with Amy Barron was totally seamless. There were no complications, delays, or missed items. Amy had my car prepared in record time and she worked around my schedule. A very plea seamless. There were no complications, delays, or missed items. Amy had my car prepared in record time and she worked around my schedule. A very pleasant experience. More
by stanley.dutt
Employees Worked With
Amy Barron
June 29, 2023
Service has fallen. Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part and charged about the same amount. This should have been repaired the first time. Disappointed More
by BDM
Employees Worked With
Service
