Suburban Cadillac of Troy

Our experience at Suburban Cadillac couldn’t have gone better. Thanks to Ryan Ford, and the rest of the team, we were able to purchase the Cadillac we wanted at a great price. It took five days. Wow! Terr better. Thanks to Ryan Ford, and the rest of the team, we were able to purchase the Cadillac we wanted at a great price. It took five days. Wow! Terrific 🎉 More

Overall, great dealership and experience. Would most definitely recommend them to any interested Cadillac purchasers. Would most definitely recommend them to any interested Cadillac purchasers. More

My dealer (Josh), and finance contact were great to work with and explained everything I needed to know. Great experience overall! with and explained everything I needed to know. Great experience overall! More

I wish I could give the service department of this dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of r dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of repairs needed, and I should just consider turning in my car to get a new one. Which ended up being a complete lie, parts they said needed a rebuild only need seals. Took to an independent mechanic and had everything fixed for $1000. Car drives like new again. Also, I was never told I needed a complete brake job until the car was screeching. Despite me coming there religiously for oil changes. I had to follow up with these people about my car. I never received ANY communication in regards to the status of what they could offer me in terms of repair (this is prior to taking my vehicle elsewhere) after I was told they would get back to me in a couple of days. I was told they would open a case with GM, but received zero follow up. Even the service manager didn’t get back to me after I escalated my case. I would never go to a suburban group and never recommend them to any of my colleagues. Several of my fellow doctors and nurses have inquired about needing new car and I make sure to tell them stay FAR away from suburban cadillac. More

Alexis was awesome and got me exactly what I wanted for the right price. She was super responsive to all communication which was a big plus. the right price. She was super responsive to all communication which was a big plus. More

Bob Robb is the best and treats all clients with respect. This is the 5th vehicle I have gotten from him. This is the 5th vehicle I have gotten from him. More

Very customer friendly. They listen to customers needs and wants. They work very hard to meet what the customer is looking for and meeting there budget. They listen to customers needs and wants. They work very hard to meet what the customer is looking for and meeting there budget. More

My compliments and appreciation for the courtesy and support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealer support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealership and recommend highly with my gratitude. More

Suburban's sales staff and service center are great! Alexis was my sales representative and I can't say enough good things about her! Alexis was my sales representative and I can't say enough good things about her! More

Amy was very easy to work with, she made the whole process smooth and pain free and was very responsive to our questions process smooth and pain free and was very responsive to our questions More