Suburban Cadillac of Troy

Helpful long distance experience We were looking for a specific used car and found what we were looking for, 5 hours away from home. We contacted Ryan, and he was so helpful, sending We were looking for a specific used car and found what we were looking for, 5 hours away from home. We contacted Ryan, and he was so helpful, sending us photos and being our eyes to give us all the details we needed to know about the vehicle. We ending up purchasing it and making the trip to Suburban. It was nice to meet this professional, friendly young man in person, and, thanks to his preparedness, we had everything we needed to drive off with our beautiful car. We highly recommend Ryan! More

Amazing Experience I traded in my BMW, best decision ever. The XT-4 is an eye catcher and amazing on the road. Diana provided exceptional customer service. I traded in my BMW, best decision ever. The XT-4 is an eye catcher and amazing on the road. Diana provided exceptional customer service. More

Awesome experience I went to Suburban Cadillac to browse around. I needed A newer car and I wanted A Cadillac so I wanted to check out the prices. While I was looking at I went to Suburban Cadillac to browse around. I needed A newer car and I wanted A Cadillac so I wanted to check out the prices. While I was looking at A very pretty Cadillac, Diana approached me and introduced herself. She was friendly and very knowledgeable. I told Diana, that I was on A budget and was looking for A good deal.In, A very short period of time, Diana helped me find the perfect vehicle for me. She stayed with me from the beginning to the end of the process. I would not just recommend this dealership, I highly recommend Diana Jellinek. Thanks Diana for a wonderful experience. I also want to say A very big thank you to Laura Fejer. Diana and Laura together make an awesome team. More

Team Excellence Beyond words, but I will try. From the moment that I was greeted by my Cadillac vehicle sales associate, Diana, I knew that she was in my corner. The Beyond words, but I will try. From the moment that I was greeted by my Cadillac vehicle sales associate, Diana, I knew that she was in my corner. The car that had lured me to the dealership was just sold, truth, but Diana worked real magic and found the vehicle of my dreams. The whole sales team and finance pros were exceptional in the truest sense and fought for my cause. Thank you. More

Bob Robb is the best! I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I wo I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I would never think of getting a new car without Bob. More

Wondeful experoence, not a glich I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! More

I went in to just compare with a car I had just tagged . I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an eve I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an even better fit. I have bought 4 Cadillacs in the last 10years from LaFontaine but have been dissatisfied with them the last couple of times for service. I am thankful for the service I have gotten here. More

excellent, responsive service Very accommodating and helpful during especially stressful time. My heart surgery was scheduled and rescheduled during the expiration month for my pri Very accommodating and helpful during especially stressful time. My heart surgery was scheduled and rescheduled during the expiration month for my prior vehicle lease, but Kip Rice followed the order carefully and kept me informed of the building and shipping details of the new car, and got our transaction done in time. More

Not good with internet sales I'm actually still laughing. Suburban had a car for sale at $19,500. I offered the $18,250 via email. They turned it down and didn't counter. Two I'm actually still laughing. Suburban had a car for sale at $19,500. I offered the $18,250 via email. They turned it down and didn't counter. Two days later the price has been reduced to $17,500. I suspect it's not the salesperson - but rather the management. In any event - they probably lost $1k or more on this car. Oh . . . and when the price was reduced - they didn't contact me. The owners might want to pay a bit more attention More