Suburban Cadillac of Troy

I recently visited your service center and was quite disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for se disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for several reasons: Lack of Communication: From the start both of these guys had an issue with communication, lack of empathy etc. Unprofessional Behavior: Mike didn't seem to care whether my car was fixed or not, Dan the manager was combative and should search for a career change. Dan has no business being in management, and quite frankly, if I was in charge of the dealership he would be gone. Service Quality: Failure to fix the issues, put blame on me as the customer. If it wasn't for Jason the General Manager, who had to stepped in, this would have been a real issue. I appreciate Jason taking his time to help. This experience has left me questioning whether I will return to your service center in the future. I hope you take this feedback seriously and address these issues to improve the experience for other customers. More

Service is easy to schedule and everyone there is friendly and efficient. My service was done ahead of the promised time. friendly and efficient. My service was done ahead of the promised time. More

Thanks to Jack for making a very difficult situation (blown engine) go super smoothly. He was extremely responsive and helpful from the tow into the service center, the loaner car, and timely updates a (blown engine) go super smoothly. He was extremely responsive and helpful from the tow into the service center, the loaner car, and timely updates along the way. Despite the severe engine damage, my truck was serviced quickly by Jack and the Suburban crew. Excellent customer service from Jack and I thank you! More

I always receive excellent attention from the staff when I bring my vehicles to Suburban Cadillac. I bring my vehicles to Suburban Cadillac. More

This was my first time getting service at Suburban Cadillac of Troy and it was a great experience! During the checking in for my oil change appointment Cameron asked me if everything has been going we Cadillac of Troy and it was a great experience! During the checking in for my oil change appointment Cameron asked me if everything has been going well with my vehicle. I had an issue and explained it to Ron and asked if I can schedule a diagnostics test. He instantly understood the issue and said that they can check the issue right away. Not only they checked it, but also got it fixed within an hour. I was so happy that Ron asked me if I had issues. I had taken my car twice to a different location for the same issue and both times they kept my car for 3-5 days telling me that they can’t find anything wrong. I was so bothered by this problem on my vehicle and didn’t know what else to do as they kept ignoring it. I am so glad and thankful I decided to do an oil change at this location and have Ron as my advisor, and the service team fix my issue so quick. Ron was professional, polite asked me if I had questions or concerns, and explained everything throughly Thank you so much Cameron and everyone at Suburban Cadillac of Troy for great service!! More

Excellent service Service Advisor Daz Howard is the best service advisor of all the service advisors I hope Daz stay for a long time best service advisor of all the service advisors I hope Daz stay for a long time More

Enjoyed the pleasure of the sales person we were paired with. Not too aggressive but seems genuinely true and honest about the business. Mainly appreciated the customer service she gave to my wife and I. with. Not too aggressive but seems genuinely true and honest about the business. Mainly appreciated the customer service she gave to my wife and I. ( very comfortable) More

Bob made my lease return and the pick up of my new lease so easy! He was able to find the exact vehicle I wanted. I’m very satisfied with his service. I sent my sister to him to get her vehicle and I will so easy! He was able to find the exact vehicle I wanted. I’m very satisfied with his service. I sent my sister to him to get her vehicle and I will definitely recommend him to my friends!! More

Thank you, Corrie Hart and the finance contact! Corrie you were excellent, attentive, and communicated throughout the entire process. Corrie you were excellent, attentive, and communicated throughout the entire process. More