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Suburban Cadillac of Troy
Troy, MI
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
August 15, 2019
Great saleswoman I worked with Diana to get me new car. She was down to earth and not pushy at all. She knew her stuff and got me a great deal on my ATS. I Would highl I worked with Diana to get me new car. She was down to earth and not pushy at all. She knew her stuff and got me a great deal on my ATS. I Would highly recommend her if your looking for a real person and not a typical sales person. More
by Spadcad435
Employees Worked With
Diana Jellinek
August 13, 2019
Exceeded expectations Earlier this year purchased a Cadillac XT5 that was my previous company vehicle. This time the entire process worked exceptionally well, which was lar Earlier this year purchased a Cadillac XT5 that was my previous company vehicle. This time the entire process worked exceptionally well, which was largely due to Diana's diligence, efficiency, constant follow-up and keeping me well informed along the way. All in all, this buying experience exceeded any previous experience. Thanks Diana and Suburban Cadillac. More
by RFranz
Employees Worked With
Diana Jellinek
August 13, 2019
Easy to deal with We've leased 2 vehicles through Diana in the last six months. She is very easy to deal with and was always accessible through either text or phone cal We've leased 2 vehicles through Diana in the last six months. She is very easy to deal with and was always accessible through either text or phone calls. I highly recommend using her. I will definitely be back!! More
by Ponce25
Employees Worked With
Diana Jellinek
August 11, 2019
New Lease Vehicle Except for waiting to sign the documents, everything went smoothly and clean. Davu was great to work with. Love the vehicle and happy with the exper Except for waiting to sign the documents, everything went smoothly and clean. Davu was great to work with. Love the vehicle and happy with the experience. More
by JillClair
August 09, 2019
Great experience! I had a great experience at Suburban Cadillac of Troy with Diana! Diana helped me purchase my first car and she was very friendly, knowledgeable, and I had a great experience at Suburban Cadillac of Troy with Diana! Diana helped me purchase my first car and she was very friendly, knowledgeable, and informative with the whole process! More
by crp
Employees Worked With
Diana Jellinek
August 01, 2019
A dealership that makes you feel like family!!! Team effort. Diana took her time to learn about me as a person. She never rushed me and I know her heart was in her work. It wasn't about the sell; it was about Diana took her time to learn about me as a person. She never rushed me and I know her heart was in her work. It wasn't about the sell; it was about the customer. She was ready to purchase my dinner and stay late just to make sure I was okay, I felt bad because she hadn't eaten all day and she never complained. She was dedicated and professional. I can't believe how nice she was after some of the difficulties we faced trying to complete this sale. I won't go through them but it was several and she never wavered or complained. She was very impressive whereas the average person may have been angered by the obstacles. I commend her for her patience. More
by Featherlj8
July 29, 2019
Simple Purchase Working with Diana made my purchase of a used Cadillac so easy and personal that I would recommend her to all of my friends and family. She was always Working with Diana made my purchase of a used Cadillac so easy and personal that I would recommend her to all of my friends and family. She was always to the point and cordial to both my wife and myself. She spent a lot of time with me at the delivery and I drove out of the dealership with my phone online, my XM radio account switched over and OnStar all set-up. More
by foxman123
Employees Worked With
Diana Jellinek
July 01, 2019
Great service Cadillac of Troy went out of there way for us when we came to buy a used vehicle. Ryan Ford worked very hard to find the right car for us and made sur Cadillac of Troy went out of there way for us when we came to buy a used vehicle. Ryan Ford worked very hard to find the right car for us and made sure we got the best service possible! If anyone is looking to buy a new or used car go to Cadillac Of Troy and ask for Ryan he will take very good care of you! All staff was very friendly and professional and they go above and beyond for there customers! Thanks suburban Cadillac of Troy! More
by MeganP1987
Employees Worked With
June 14, 2019
Nice Buy Experience I am sure Diana was a part of my decision making. I appreciate true salesmanship. I think I received a fat deal and hope to be a loyal customer. I am sure Diana was a part of my decision making. I appreciate true salesmanship. I think I received a fat deal and hope to be a loyal customer. More
by Real
June 13, 2019
Great Experience Diana was friendly and really took her time to answer my questions and allowed me to get comfortable with the car and my decision. She was knowledgea Diana was friendly and really took her time to answer my questions and allowed me to get comfortable with the car and my decision. She was knowledgeable and I never felt rushed or unimportant. She had great customer service and follow-up before and after the sale. I had a great experience with her and the dealership and would recommend them in the future. More
by Jessica110
