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Suburban Cadillac of Troy
Troy, MI
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
September 14, 2019
I feel a fair deal was made, Ryan Ford the salesman was very thorough on walking my through options on my CT6. The CPO sales manager Scott was also fair and concise on any questio Ryan Ford the salesman was very thorough on walking my through options on my CT6. The CPO sales manager Scott was also fair and concise on any questions on the deal to put my mind at ease. This was the first time i walked out of a dealership feeling good about the WHOLE experience and DEAL! The bad news is i don't buy cars very often but when I'm pleased with service and individuals I am LOYAL to them. More
by CT6 Allen
September 10, 2019
Great Service They work with you to get you exactly what you want! Abe is the best salesman I have ever worked with! And I’m looking to continue business with him They work with you to get you exactly what you want! Abe is the best salesman I have ever worked with! And I’m looking to continue business with him in the future! More
by Rashemah
Employees Worked With
September 03, 2019
Great sales representative! Diana is a very good sales person. She is very professional and knowledgeable. I got my CTS from her this year. I had really good experience at Suburb Diana is a very good sales person. She is very professional and knowledgeable. I got my CTS from her this year. I had really good experience at Suburban and working with Diana. I would highly recommend her to my friends and family members. More
by QZ
Employees Worked With
Diana Jellinek
September 03, 2019
New car The salesman (Ryan Ford) was excellent to work with. I recommend him when looking to lease or purchase a vehicle, ask for Ryan Ford, he is the right The salesman (Ryan Ford) was excellent to work with. I recommend him when looking to lease or purchase a vehicle, ask for Ryan Ford, he is the right man to get the car of your dreams. More
by Sunshine 78
Employees Worked With
August 30, 2019
Excellent service My father and me had been looking around for used car for sale together when Diana had come out to help us. After checking out this one car and not re My father and me had been looking around for used car for sale together when Diana had come out to help us. After checking out this one car and not really liking it a whole bunch cause it felt like it didnt have enough power. She gave us a recommendation for another car which ended up being more of what I was looking for. My dad also really liked it too. Without Diana's help we could've missed out on getting this car. I'm really glad we did though cause I've been driving it for a bit now and it feels like a really good fit for me. Im really thankful for all of Diana's help. More
by CheezyCat
Employees Worked With
Diana Jellinek
August 28, 2019
Working with Rick Hehn Rick Hehn is my choice for a car salesman. He is knowledgeable and does what he says he is going to do without pressure or hustle. That works for me Rick Hehn is my choice for a car salesman. He is knowledgeable and does what he says he is going to do without pressure or hustle. That works for me. More
by Terry H.
Employees Worked With
August 26, 2019
Exceptional service My experience at Suburban Cadillac of Troy was the best I've ever experienced with a dealership. The customer service was top notch. I would highly re My experience at Suburban Cadillac of Troy was the best I've ever experienced with a dealership. The customer service was top notch. I would highly recommend this dealership!! I would list 10 stars if it were an option. More
by KMF
August 21, 2019
Exemplifies Customer Service driven business I went to Suburban Cadillac of Troy not really certain of what I really wanted. My sales person Ryan Ford was patient and curiosity during my indecisi I went to Suburban Cadillac of Troy not really certain of what I really wanted. My sales person Ryan Ford was patient and curiosity during my indecisiveness. Showed me several cars giving me options before choosing the vehicle for me that made sense. I highly recommend this dealership ESPECIALLY this salesmen. go see RYAN FORD. he WILL MAKE IT HAPPEN... More
by Metrel Demps
August 17, 2019
Highly professional I have the pleasure to deal with Mr. Ford recently buying a used Jeep with a trade-in Ryan provided an extraordinary effort to make my experience i I have the pleasure to deal with Mr. Ford recently buying a used Jeep with a trade-in Ryan provided an extraordinary effort to make my experience in buying the car I liked a pleasant one. He went the extra mile to make it happen with a smile. He was not pushy or nagging; he was genuine that I get what I need. He promised a few issues before the deal was done and fulfilled all his promises. Two thumbs up and keep this great job. More
by ragsamkhamoh
Employees Worked With
August 16, 2019
We had a great experience We were looking for a CPO Cadillac XT5 and Suburban had a great selection and Diana walked us thru all of the options of vehicles and was very confide We were looking for a CPO Cadillac XT5 and Suburban had a great selection and Diana walked us thru all of the options of vehicles and was very confident and knowledgeable about the vehicle and various levels. Diana was very easy to communicate with. Whether it was phone, text or email, she was very responsive. As we worked our way thru the process of purchasing the vehicle, she was very clear about the process and what was needed. She even came up with a creative solution at the very end to make sure we could get the car on time. I would highly recommend her. More
by Diaz1976
Employees Worked With
Diana Jellinek
