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Suburban Cadillac of Troy
Troy, MI
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
November 22, 2020
Bob is very professional and is interested in every aspect of the purchase process. The staff was very friendly and more than willing to ensure that I had a great experience when buying my new car. aspect of the purchase process. The staff was very friendly and more than willing to ensure that I had a great experience when buying my new car. More
by RGG
Employees Worked With
November 20, 2020
Kyle was amazing salesman. He went above and beyond to be sure I was comfortable with my purchase and took a lot of time with me going over the vehicle- allowing me to ask questions, helping me set things be sure I was comfortable with my purchase and took a lot of time with me going over the vehicle- allowing me to ask questions, helping me set things up and actually seemed to enjoy helping. I would not hesitate to buy from him again. More
by Kim
Employees Worked With
Kyle Slavic
November 20, 2020
I was and always very satisfied with the professionalism of the service I received at this dealership. Especially in the service department. Mr Tom lick has always been very helpful. of the service I received at this dealership. Especially in the service department. Mr Tom lick has always been very helpful. More
by Mortyfg
Employees Worked With
November 11, 2020
Was kind, helpful and professional, answered everything and most importantly sealed the deal. Would recommend to anyone looking for great sales service, loving the new ride. and most importantly sealed the deal. Would recommend to anyone looking for great sales service, loving the new ride. More
by Vincentjajou
Employees Worked With
November 02, 2020
Thomas Lisk is a professional and has provided me with excellent service for many years. I hope to do business with Tom and Suburban Cadillac for many more years to come. excellent service for many years. I hope to do business with Tom and Suburban Cadillac for many more years to come. More
by tpfcaptain
Employees Worked With
None.
October 30, 2020
Ryan was very informative with no pressure to hurry up and sell us a car. I would definitely recommend this dealer. Everyone was very helpful and the dealership was very clean. and sell us a car. I would definitely recommend this dealer. Everyone was very helpful and the dealership was very clean. More
by lisajuracek
Employees Worked With
October 01, 2020
Completely satisfied with service and recommendation when traded for new vehicle. Staff was courteous and thorough in recommendations for service, maintenance and features of the car. when traded for new vehicle. Staff was courteous and thorough in recommendations for service, maintenance and features of the car. More
by ajmarshall711
Employees Worked With
August 23, 2020
I was inquiring about a ATS coupe through email. I was lead to believe the vehicle was for sale. I go there to see Iran’s a tag in window says not for sale. I call next day receptiontist didn’t know wheth lead to believe the vehicle was for sale. I go there to see Iran’s a tag in window says not for sale. I call next day receptiontist didn’t know whether it was sold or not. Yes I was told it was sold from a returned call I requested and her to inform me. A waste of time. More
by Feliciahoskins22
August 06, 2020
Completely 100% not satisfied with the customer service Department kept my car for eight days no phone calls no update completely not satisfied with the customer service unbelievable. Department kept my car for eight days no phone calls no update completely not satisfied with the customer service unbelievable. More
by smbturner
Employees Worked With
Service department
July 25, 2020
Dan runs a very smooth and efficient department. His Dan runs a very smooth and efficient department. His team is always courteous and quick to make sure your visit is quick and your vehicle is alway Dan runs a very smooth and efficient department. His team is always courteous and quick to make sure your visit is quick and your vehicle is always returned sparkling clean. More
by Hsbicknell
