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Suburban Cadillac of Troy

Troy, MI

4.3
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick. Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948. Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area. Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service! * Figures current at the time this was posted.
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1810 Maplelawn Rd

Troy, MI

48084

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Showing 219 reviews

April 06, 2021

This was one of the best auto purchases experiences I have ever had. Mr Pittman was very professional and attentive thru the whole process. I would definitely work with him on future purchases. He is a g More

by Danteew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustafa Al-Omari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Suburban Cadillac of Troy responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 22, 2021

Excellent transaction, simple, no hold ups, easy. Rick handled everything in a very professional manner with superior follow up on all requests that were made. More

by penner1949
Recommend Dealer
Yes
Employees Worked With
Rick Hehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Suburban Cadillac of Troy responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Suburban Cadillac Of Troy and we hope to see you again. We hope you have a great day!

March 14, 2021

I love working with Jack. He keeps me informed, on time and out the door without issues. I appreciate that my car is returned washed and no problem with providing a loaner or ride to work if needed. Keep More

by Robin N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Bergman in Service
Mar 15, 2021 -

Suburban Cadillac of Troy responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Suburban Cadillac Of Troy

March 11, 2021

Rick was very informative when going over all the features on my new vehicle. He went above and beyond my expectation by delivering the paperwork to my home for signatures and the next afternoon, he More

by lakishacadet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Suburban Cadillac of Troy responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

March 03, 2021

Bob and the team are great to work with. I will be back for my next vehicle. Highly recommend them for anyone interested in a vehicle. More

by jpdavis50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reta Mikha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Suburban Cadillac of Troy responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 02, 2021

My experience with Lindsay Formica was excellent! She was highly informative and very helpful with the purchase of my XT6! I would highly recommend her and will also contact her for any future purchases! We More

by Milburn.robin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa Al-Omari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Suburban Cadillac of Troy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lindsay here at Suburban Cadillac Of Troy! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 02, 2021

I bought a CTS coupe from them i am in florida they made me pay sticker price they told me the car is in good condition..no engine no transmission problems ..i barely drive the car and less then a month i More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Suburban Cadillac of Troy responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Suburban Cadillac Of Troy, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (248) 643-0070 to discuss ways we can better serve you in the future. Take care!

Mar 05, 2021 -

Jean responded

Now you guys have the proved about what i was saying ? Read their response.. They are sorry ? Why are they sorry ? I don't want them to be sorry, i want them to fix the problem. It's been 2 months not 2 years i just purchased the vehicle..and now you sorry..sorry not gonna get the vehicle fixed. Also they say in the FUTURE.. i am glad to know that they admitted that they screwed me over this time but if i call maybe in the future they will serve me better ..SMH. ARE YOU KIDDING ME ? But wait ...it gets better..they want me to call right ? guess what?? I CALLED 3 TIMES, 3 DIFFERENT DAYS, NO ANSWER..I LEFT 3 VOICEMAIL, NO ONE CALLED ME BACK. I SENT AN EMAIL , NO ONE WRITE ME BACK.. When so here you go ..when i tell you those guys are not to be trusted ..now you know why. 19000 dollars car now sits in my driveway..all they can say is ..they are sorry.

February 26, 2021

The suburban group has been my choice for Cadillac vehicles. Great people fast quality service friendly sales staff. Fair prices. They exceed my expectations with every visit My car was delivered to m More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillette Warden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2021 -

Suburban Cadillac of Troy responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

February 25, 2021

This dealership cares so much about the customer. every person in the service area has done a great job for me over the years. I have bought EIGHT cars from Bob Robb and have been treated like a queen ever More

by Char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Suburban Cadillac of Troy responded

Hi, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Suburban Cadillac Of Troy. Take care!

February 24, 2021

Why do I like Suburban? Because I know that they will adhere to my scheduled appointment. That means everything! Jack Bergman is the best! Natalie M. More

by natalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Bergman
Feb 25, 2021 -

Suburban Cadillac of Troy responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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