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Suburban Cadillac of Troy
Troy, MI
219 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 219 reviews
June 30, 2021
Fast, Friendly, Knowledgeable, Professional - Best Experience. From on line to driving out the door in 3 days - price was always transparent. Experience. From on line to driving out the door in 3 days - price was always transparent. More
by david.monaghan
June 24, 2021
We have owned multiple vehicles purchased at this dealership over the last 40+ years and have never been disappointed in the attention to detail of the sales people and greatly recommend the service dealership over the last 40+ years and have never been disappointed in the attention to detail of the sales people and greatly recommend the service department for its honesty and quality of parts and work More
by Farmers Daughter
Employees Worked With
Thomas Lisk
May 17, 2021
The dealership is great. I have always taken my cars to be serviced to Suburban and have been created well. That’s why I went to suburban. This is my third Cadillac. be serviced to Suburban and have been created well. That’s why I went to suburban. This is my third Cadillac. More
by Jsokol
Employees Worked With
Other Employees :
I’m sorry I can’t remember the names of the people I dealt with
May 12, 2021
Was just about perfect. Handled it very well and professionally. I left to run some errands with a friend and was notified when it was done and picked it up on time as promised. Very clean, no has professionally. I left to run some errands with a friend and was notified when it was done and picked it up on time as promised. Very clean, no hassle experience. More
by cmputerbiz
Employees Worked With
Michelle Moore
May 10, 2021
Excellent! Chandler Cawood knows the XT5 inside and out! I wouldn't be surprised if he were equally knowledgeable on all the other Cadillac models as well! He took the time to explain every single feature t I wouldn't be surprised if he were equally knowledgeable on all the other Cadillac models as well! He took the time to explain every single feature to me and made sure I understood. He answered all of my questions with patience and made me feel extra special. Chandler goes the extra mile! A+++++ More
by HappyCaddi
April 30, 2021
Our experience with Suburban Cadillac and Bob Robb (Sales) was outstanding. Bob was extremely knowledgable and a great communicator. In fact, the entire team and related "acquisition process" was se (Sales) was outstanding. Bob was extremely knowledgable and a great communicator. In fact, the entire team and related "acquisition process" was seamless and efficient. No surprises, confusion or wasted time! My wife and I were very pleased and we look forward to continuing our relationship with Suburban Cadillac and Bob! Regards, Matt More
by Matt
Employees Worked With
April 29, 2021
I highly recommend Aaron Derezotes and Suburban Cadillac of Troy! They were exceptional from the very start! They made me feel like I was their #1 customer from the moment I walked in. I have never had an e of Troy! They were exceptional from the very start! They made me feel like I was their #1 customer from the moment I walked in. I have never had an experience like this at another dealership. I will return to Aaron when my lease is up and refer my friends and family to him! More
by nicole
April 21, 2021
Roger is my go to guy. Excellent for many years. Would highly recommend Roger to anyone looking to buy a new Cadillac. His attention to your needs is unparalleled. highly recommend Roger to anyone looking to buy a new Cadillac. His attention to your needs is unparalleled. More
by captainram
Employees Worked With
April 17, 2021
Absolutely wonderful experience from start to finish. Kyle provided the best customer service. We Absolutely love our Escalade. Would highly recommend this dealership! You won't be disappointed. Kyle provided the best customer service. We Absolutely love our Escalade. Would highly recommend this dealership! You won't be disappointed. More
by specialkmj74
April 09, 2021
I purchased my used car from Neal Wozniak and was pleased with the transaction. I’ve dealt with Aaron Bax in the Service Department and always receive professional and courteous service at Suburban Cadillac with the transaction. I’ve dealt with Aaron Bax in the Service Department and always receive professional and courteous service at Suburban Cadillac in Troy. More
by Born2golf18
