Suburban Cadillac of Troy

I only do business with Suburban for our vehicles. Very helpful & professional to deal with Very helpful & professional to deal with More

Mike Yezak is the best service advisor. He puts the customer first for sure. I will be back if needed. He puts the customer first for sure. I will be back if needed. More

Ryan Ford went over everything about the vehicle. He was very polite and very easy to work with. He made the entire process a breeze. Thank-you so much ! Love the car I got and it was so very clean i He was very polite and very easy to work with. He made the entire process a breeze. Thank-you so much ! Love the car I got and it was so very clean inside and out. More

Great will recommend it to any GM car or Truck owner. Have been going to them for 10 years. Keep up the good work!!!! Have been going to them for 10 years. Keep up the good work!!!! More

Randy was exactly what I needed, He was kind, honest, clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service peopl clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service people are the only people some of us seniors see besides doctors and to be treated with respect and kindness is what I grown accustom to at Surburban of Troy. Appointments are always available and service is quick. Thank you. More

Easy to setup an appointment, the people in the service department are knowledgeable and caring. department are knowledgeable and caring. More

We had a horrible experience with Suburban Cadillac of Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. T Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. The amount of parts that needed replacement was shocking and we had to pay almost $4,000 to get the car in working order. The worst part was that the shop showed us photos and the parts they removed from the car and told us whoever sold us the car deceived us and did not disclose the extensive work that needed to be done on the vehicle. They showed us proof Suburban Cadillac of Troy knew about the problems (for example, dye indicated that they had run tests and knew of leaks). This is both unprofessional and intentionally deceiving. Even further, when I contacted the manager, John Hackett, he dismissed me and his email response looked as though a child composed it (extensive spelling and grammar errors that were so numerous it was laughable). Needless to say, it did not make me feel Suburban Cadillac of Troy cared about our issues (the sale was done so buzz off) nor did it leave the impression that they were a reliable or honest business. I would suggest that everyone avoid working with Suburban Cadillac of Troy and find a more professional and honest business to work with because Suburban Cadillac of Troy is neither. More

Very professional and instructive of vehicle functions. Anticipated my needs and addressed them proactively. Follow up phone call very appreciated. Anticipated my needs and addressed them proactively. Follow up phone call very appreciated. More

Our advisor, Matt, was friendly, courteous, and kept us informed of service progress. Will definitely return! informed of service progress. Will definitely return! More

I recently visited your service center and was quite disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for se disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for several reasons: Lack of Communication: From the start both of these guys had an issue with communication, lack of empathy etc. Unprofessional Behavior: Mike didn't seem to care whether my car was fixed or not, Dan the manager was combative and should search for a career change. Dan has no business being in management, and quite frankly, if I was in charge of the dealership he would be gone. Service Quality: Failure to fix the issues, put blame on me as the customer. If it wasn't for Jason the General Manager, who had to stepped in, this would have been a real issue. I appreciate Jason taking his time to help. This experience has left me questioning whether I will return to your service center in the future. I hope you take this feedback seriously and address these issues to improve the experience for other customers. More