Suburban Buick GMC of Troy - Service Center

I come to the dealership because of Roger in service. if it weren't for Roger I'd probably go somewhere else. if it weren't for Roger I'd probably go somewhere else. More

Brought vehicle in for oil change and rotate. Roger took care of me and vehicle was completed on time and properly. care of me and vehicle was completed on time and properly. More

Great dealership. Domenic is sales has been great to me. Roger in Service has been my "Go To Guy" for over 20 years of buying and servicing vehicles for me. Highly recommend Suburban Buick GMC of Troy Roger in Service has been my "Go To Guy" for over 20 years of buying and servicing vehicles for me. Highly recommend Suburban Buick GMC of Troy More

Very helpful and very upfront with costs of repair. Usually done myself but they held themselves professional and courteous. Very good at communicating issues, repairs and didn't hide anything. Usually done myself but they held themselves professional and courteous. Very good at communicating issues, repairs and didn't hide anything. More

Roger always has been great in the service of our cars. Gets the work done in a timely manner. Issues are completed right without returning for a redo. Gets the work done in a timely manner. Issues are completed right without returning for a redo. More

easy to schedule an appointment for service. service writer provided great and prompt interaction. maintenance was performed as promised and on time. overall great experience. writer provided great and prompt interaction. maintenance was performed as promised and on time. overall great experience. More

Tim and Mary are awesome!!!! Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how Mr. Tim Vallier and Mary Atkinson were my service advisors in charge of making sure my 04 Pontiac would be to get repaired today. Let me just say how well organized and structured Suburban Buick GMC of Troy's service department is. They are fast, friendly, and offer a very a great experience. I would recommend this service lane to anyone I know looking to get their vehicle fixed/repaired or maintained. 10/10 Had an amazing experience and will be seeing these lovely people again next time my car needs more work (Lets hope its not anytime soon.) Tim and Mary, thank you very much, you guys are the best. Would give 6 stars if I could, thank you guys!!! More

Tim Vallier: An amazing man and a great employee! Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant u Had to come get my multi-function switch replaced in my 2004 Grand Am. Tim went above and beyond anyones expectations. From texting me with constant updates as to how far along my car was, to cleaning my car and ensuring everything was perfect to my standards before leaving. Tim, you have my business forever, this dealership runs an amazing show; very clean and organized. Love all the help thank you so much and I will be returning with any of my vehicle needs!! Would give 6/5 stars if I could. Thank you lots Tim!!!! More

Hate this place I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’ I booked an appointment for a recall & oil change. she said they have the parts & will take 3 hours. A different girl calls me back said they shouldn’t have booked same day appointment. Say I can come Saturday but no shuttle. I book another day. I show up on time, they bring up my appointment yes here for recall, calls back to parts, they don’t have them. xxx. I’m furious. I say go ahead with the oil and hour later I’m still waiting on the shuttle. Totally disorganized and don’t know what they are doing. wasted half day vacation time for this and still have to come back. The worst. More