Subaru of Wichita

Love my new Subaru Preston was not pushy, was informative and patient. Scott and Tom went out of their way to make sure I was happy with my purchase and had a good buyi Preston was not pushy, was informative and patient. Scott and Tom went out of their way to make sure I was happy with my purchase and had a good buying experience. Everyone I encountered over the 2 weeks was pleasant. I changed my mind about my trade-in at the last minute and they were very accommodating. So glad I stopped in to take a look! More

Customer Service is a JOKE! Owned truck 2 months now and making bi-weekly payments. It has been in their shop all but 1 week of that time after being delivered DIRTY (after told Owned truck 2 months now and making bi-weekly payments. It has been in their shop all but 1 week of that time after being delivered DIRTY (after told it was being detailed). I do not live in the same town as this dealership, I have left numerous messages at the store, sent numerous(4) emails to Tom White and have received NO updates! Was told this was a luxury "Big Horn Edition", which it is NOT, according to the tag office and my insurance company. It sat in their shop a FULL MONTH with no repairs done, not even this simple oil pan leak being addressed. Was told when the truck went back in their shop for round 2 of the same repairs (plus more issues), this truck repair would be "top priority". I still have not received a simple courtesy update, even after that being my biggest complaint the 1st go round. More

Buying a new car can be enjoyable. Very helpful and positive. Best car buying experience we've ever had. Both Preston and Scott were most enjoyable to work with. Had to go out of town t Very helpful and positive. Best car buying experience we've ever had. Both Preston and Scott were most enjoyable to work with. Had to go out of town to find what we wanted, but they found it. More

Very positive experience . Our salesman, Betai, particularly a positive as extremely knowledgeable about all aspects of the car and was very responsive to any requests we ha . Our salesman, Betai, particularly a positive as extremely knowledgeable about all aspects of the car and was very responsive to any requests we had. They do all the talking at tables in the main lobby, no back office with the high pressure sale. One of the employees from "Administration" who joined our salesman first time we talked about price was a bit pushy, but everyone else just seemed helpful and less pressured. A Manager, Scott for us most of our visits, was in the main lobby and would talk with us when waiting for our salesman to be free and also answer questions in a low pressure manner. Our salesman would also make appointments to meet with us again to minimize the time spent waiting. More

Wow, Heaven Sent! Don't know where to begin....I was in need of a vehicle, but I wasnt looking for a new one. I wanted a quality used one! After about a month of lookin Don't know where to begin....I was in need of a vehicle, but I wasnt looking for a new one. I wanted a quality used one! After about a month of looking, I found one I was interested in, here at Subaru of Wichita, but I live in Ohio!!! Well, Emilee took every picture I needed or wanted!! Every angle, every view, I'm talking a real work out! Even willing to FaceTime it! The car was shipped to me and came in way better condition than I thought!!😀The sales team I worked with Emilee & Scott are simply the best! And I am truly blessed and greatful for their honesty and trustworthiness in making this purchase from halfway across the country! This was one of the best car buying experience I have ever had and I would recommend this dealer ship and it's personnel to everyone! Thank you, thank you, and God Bless! Wow, I'm still blown away! More

Very good Very frendly no presser helpfull,let us drive the car by our self,which,other dealerships had a sales with us Also good popcorn,and pop machine Very frendly no presser helpfull,let us drive the car by our self,which,other dealerships had a sales with us Also good popcorn,and pop machine More

professional Went internet shopping for a particular Camaro special edition(Indy 500 commemorative edition) and found it at a Subaru dealership. I live in Southern Went internet shopping for a particular Camaro special edition(Indy 500 commemorative edition) and found it at a Subaru dealership. I live in Southern Cal. Emilee worked with me and my bank to make the sale as smooth and seamless as possible. As soon as I got my check from the bank and my insurance documents from AAA, I was on the plane to Wichita. Emilee picked me up from my hotel the next morning and proceeded to the Dealership where all the paperwork was ready for me to sign. I was treated as though I was a local buyer and would be doing repeat business with them. If I ever need a Forester, I probably will! I was ready to drive my car home but Subaru of Wichita had a nice lunch spread put out and I couldn't resist some deli sandwiches and pizza. Thank you Emilee and staff for a great time. More

Great Experience I didn't realize it could be so easy to purchase a vehicle! Isaac listened to what I wanted and gave me exactly what I asked for. No high pressure s I didn't realize it could be so easy to purchase a vehicle! Isaac listened to what I wanted and gave me exactly what I asked for. No high pressure sales tactics here - they actually listed to what you were saying. Everyone I dealt with was professional, polite and attentive. I love my new Legacy - no buyers remorse at all. Thanks again. More

Great Experience This is the third car purchased from this dealership and as the previous times, the whole transaction was simple and fast. Also the Service Department This is the third car purchased from this dealership and as the previous times, the whole transaction was simple and fast. Also the Service Department is exceptional!!! More

Very suprised with the attutide of the sales force. This dealership is the way all others should be no pressure but will let you decide what model is best for your needs. Preston, our sales person, e This dealership is the way all others should be no pressure but will let you decide what model is best for your needs. Preston, our sales person, explained all the features of several models and then he let us decide if any were what we were looking for. We purchased an Outback and he went over all of the features, but in a few days I had forgotten many. We called him for several questions and he has always been helpful. After we had the car a short time Joe Herrman contacted us to go over any questions. He is a great asset to your organization. Joe was easy to talk to, very knowledgeable and made sure we know how all the features of our Outback (it had all the options). It was a pleasure meeting these two gentlemen and the parts manager. Thanks for everyone’s help. More