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Subaru of Wichita

Wichita, KS

3.9
1,074 Reviews

11610 E Kellogg

Wichita, KS

67207

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1,074 Reviews of Subaru of Wichita

October 11, 2024

Absolute worst in the USA for service. Website doesn't work. Have to call multiple times to get a brain engaged . Even after that the unnamed 'Service Manager' (Amanda) got involved and s More

by harms7420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Hodges
March 31, 2024

They advertise vehicles they don't even have on the lot. We called before driving on over an hour to confirm they had 2 certain yukons. We show up and they tell us they don't have it. Worst car dealship I h More

by ab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arcangel hernandez
Apr 01, 2024 -

Subaru of Wichita responded

Hi Ab, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-272-5440? Customer satisfaction is very important to us and we look forward to speaking with you soon. Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

March 09, 2024

I live in Wichita but would encourage local people to buy out of town. The local dealerships have an admin fee around $750. The Subaru dealership in Salina only charges $215 for admin fee. In March 2024, I t More

by Michelle U
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Archangel Soto
Mar 11, 2024 -

Subaru of Wichita responded

Hi Michelle, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-272-5440? Customer satisfaction is very important to us and we look forward to speaking with you soon. Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

February 05, 2024

They are the worst! They lie about coverage and the repairs they do. Fixed a piece on my car twice and now months after purchase it is broken again. Same part, same piec More

by Lisa H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Soto, AJ Owens
Feb 06, 2024 -

Subaru of Wichita responded

Hello Lisa, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Would you mind reaching out to our Customer Relations Manager, Ashely at 316-272-5440 with any further comments, concerns, or suggestions you wish to share? We look forward to speaking with you. Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

July 09, 2023

Cody Stuber was our salesman, great great guy. A true pleasure to work with. Great communication. He went above and beyond getting everything we ask for. We look forward to running into him in th More

by MTSMWIRE
Recommend Dealer
Yes
Employees Worked With
Cody Stuber
Jul 17, 2023 -

Subaru of Wichita responded

MTSMWIRE, Cody will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again! Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

April 29, 2023

Transparency was a bit questionable. However I did receive the vehicle of my choice eventually. I was lead to believe that it was coming off a ship from Japan. The expected date of arriv More

by Michelle.erby
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kayla, John, Price and GM.
May 02, 2023 -

Subaru of Wichita responded

Hi Michelle, Thank you so much for taking the time to write to us. We wanted to let you know how sorry we are that you went through that difficult experience. We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened. Would you mind reaching out to Ashley, our Customer Relations Manager, at 316-272-5440? Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

April 24, 2023

I should have gotten my 2017 fiat 500 but to find out that the used car manager doesn’t know when their cars are ready to be picked up by their customers that bought their used cars and the service depar More

by michaeltalley47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Apr 25, 2023 -

Subaru of Wichita responded

Hi Michael, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-272-5440? Customer satisfaction is very important to us and we look forward to speaking with you soon. Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

January 08, 2023

Both sales associates I dealt with were very polite and easy to work with. I enjoyed the experience. More

by Jaysonemiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Gideon
Jan 10, 2023 -

Subaru of Wichita responded

We always enjoy hearing what our customers have to say, Jayson! We're glad we could be of service and appreciate the kind words! We hope to see you again soon! Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

January 07, 2023

Friendly, knowledgeable, efficient and informative. Jonathon did an excellent job of keeping us in the loop regarding our Crosstrek. order. If I ever reached out to him, he got back with me immediatel More

by Diane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Marshall, Jonathan Gideon
Jan 10, 2023 -

Subaru of Wichita responded

Thank you for the fantastic review, Diane! We loved being of service to you and hope we can assist you again soon! Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

December 04, 2022

The 2 biggest liars there are Bryce Barber and Austin Marshall.David Caranza has a personality that sparkles as bright as toe jam.He thinks his staff using an obvious excuse is cool....as in "I don't More

by BroadwayBev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The only honest person there who is a shining star is Jill Beard who overnighted my funds that were stolen., AJ Owens, David Carranza
Dec 05, 2022 -

Subaru of Wichita responded

Hello BroadwayBev, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Would you mind reaching out to our Customer Relations Manager, Ashely at 316-272-5440 with any further comments, concerns, or suggestions you wish to share. We look forward to speaking with you. Subaru of Wichita | (316) 264-7777 | 11610 East Kellogg Dr. Wichita, KS 67207

Dec 05, 2022 -

BroadwayBev responded

It IS a common instance that people are disgusted with your crappy company.READ YOUR REVIEWS.

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