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Subaru of Utica
Utica, NY
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 753 reviews
September 28, 2024
5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More
by NURSE10NURSE
Verified CustomerEmployees Worked With
September 25, 2024
We love dealing with Subaru; especially because of the excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. More
by PEGMAC46
September 25, 2024
Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to service your car until hrs later. More
by CHICKY0116
September 23, 2024
S of U completely exceeded expectations. Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of sale. Absolute steal of a deal and a customer service experience second to none. If there had been fresh baked cookies in the lounge I would have considered moving closer to Utica solely to visit this dealership more often. More
by LUKE
Employees Worked With
Stephen D., Mohamed E.
September 20, 2024
Mike Green is a true pro. He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mi He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mike. More
by JAMESMOTT
Employees Worked With
September 17, 2024
Great people to do business with. They fully explain the issues and are considerate of our needs. They fully explain the issues and are considerate of our needs. More
by PDWAGS
Employees Worked With
September 16, 2024
EXCELLENT DEALERSHIP WOULD RECOMMEND IT TO FAMILY AND FRIENDS FOR SERVICE AS WELL AS PURCHASING A VEHICLE FRIENDS FOR SERVICE AS WELL AS PURCHASING A VEHICLE More
by NCONLEY1
Employees Worked With
September 16, 2024
Everyone was informative, helpful, friendly and answered all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! More
by WEILER2000
Employees Worked With
September 15, 2024
Excellent service Vincent was exceptional he told me what I needed how much it would cost and time to do it he made the whole experience exceptional I needed how much it would cost and time to do it he made the whole experience exceptional More
by MPYTKO
September 15, 2024
Jason Jackson at Subaru of Utica helped so much! ! I was driving him nuts going from car to car and on such a huge deadline crunch to get a vehicle but also wanting the right one for our family. He w ! I was driving him nuts going from car to car and on such a huge deadline crunch to get a vehicle but also wanting the right one for our family. He was patient and kind and pleasant! 10/10 recommendation More
by SHEVANS20
Employees Worked With
Jason, Jackson
