Subaru of Utica

First time at this dealership. The salesman Jay was pleasant, polite and professional. Answered questions, No one was pushy . The manager also was very professional and pleasant. The salesman Jay was pleasant, polite and professional. Answered questions, No one was pushy . The manager also was very professional and pleasant. The sale was completed quickly, my Crosstrk was ready for pickup the following day. I will recommend this dealership to family and friends. More

The dealership facility is very nice, spacious, modern and clean, and everyone I met seemed friendly. Lots of inventory. I like that you can see what's going on in most of the service bay as a customer. N and clean, and everyone I met seemed friendly. Lots of inventory. I like that you can see what's going on in most of the service bay as a customer. Nice waiting area. Paul my salesman was very good to deal with, I liked him, and I rank him 5 stars. However I didn't like that the finance manager tacked a little more onto what was supposedly an out the door price. I also purchased a pair of crossbars from Subaru of Utica for my roof rails about a week after I took delivery, and when I got home and opened the box they appeared to have been previously opened (plastic straps around box were loose and falling off, no directions, entirely different plastic sleeves covering the crossbars, and the underside screws were loosened on one - Subaru's on-line directions were very specific not to loosen or adjust these screws else risk voiding the warranty). OEM accessories are expensive if not over priced, and I expect brand new & unopened if I buy them. Lose 1 star because of these issues. Overall I'm happy with the transaction and I love my new Crosstrek! Also like Subaru's little extras, like the free badge I found out about on Subaru forums. I didn't really work much with anyone except for Paul, so there will be no ratings for anyone else. Also, I did not finance so related questions remain unanswered. More

I own my fourth Subaru. Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken care of and any problem will be solved in a timely manner. The entire staff at Utica Subaru is friendly and you are treated politely and during your visit they inform you along the way of the progress being made. Thank you for all your fine work and expertise and the great care you give to my vehicle and to me. More

The service was very quick and thorough. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. More

My experience was phenomenal. Everything was easy, stress-free and everyone I spoke to was so helpful. Everything was easy, stress-free and everyone I spoke to was so helpful. More

Very attentive to my personal needs and took the time to listen and work out a deal that suited me. Just picked up my 4th car from them. Very pleased listen and work out a deal that suited me. Just picked up my 4th car from them. Very pleased More

My husband and I had a wonderful experience. We needed a vehicle quickly. Paul Snyder was amazing. We already new that we wanted the Cross trek. Paul was efficient and very patient. He answered We needed a vehicle quickly. Paul Snyder was amazing. We already new that we wanted the Cross trek. Paul was efficient and very patient. He answered all of our questions and explained the many features of the vehicle. I've back a few times with questions and everyone was amazing! More

I have been nothing but thoroughly pleased with this dealership! From my purchase to service - it has been wonderful dealership! From my purchase to service - it has been wonderful More

This was a very pleasant experience. Everyone was friendly and helpful. Mike took his time to explain how everything works in my new car. He went above and beyond. Everyone was friendly and helpful. Mike took his time to explain how everything works in my new car. He went above and beyond. More

We were very happy with the service we received. The salesman and manager were excellent The salesman and manager were excellent More