Subaru of Utica

I received excellent service in a timely manner. They kept me updated along the way. They kept me updated along the way. More

I have always been treated very well with Subaru. However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocke However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocket which turned out to be over $500 without my consent or knowledge until I picked it up. It was very upsetting to me to see that I owed five times what I told was going to be out-of-pocket. I did not prepare for this so I had to finance as much as I could because I could not afford the large unexpected bill. It is very important to let the customer know what to expect in terms of out of pocket, especially when the customer has a premium warranty. If the expectation goes higher than that, then the customer should be contacted about that prior to doing the work. alignment had to be done as a result of the work, I think it is also doing an injustice to the customer to charge for a required alignment when it is a result of the covered warranty work. My steering column had to be replaced, which from what I was told caused the severe misalignment. I understand the necessity of the work that was done, however, I believe that it is misleading to get warranty work done, and then have a hidden cost of something that needs to be done as result of that. Then again, if that is the case, the customer should be made aware of that additional cost prior to the work being done. More

My first Subaru experience was stellar! I had worked with a great group of staff. Brand Jones and Jeff Hocking helped made the process so easy. My salesman Jason Jackson answered my questio I had worked with a great group of staff. Brand Jones and Jeff Hocking helped made the process so easy. My salesman Jason Jackson answered my questions and answered them efficiently. He was very friendly and knowledgeable. Nicholas Borelli one of the F&I managers assisted me as well. He was pleasant and helpful during the process. All and all I highly recommend! It was a 10/10 experience! More

5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More

We love dealing with Subaru; especially because of the excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. excellence in every way of Mike Green. Everyone else was very efficient also and always has been. Great place! Thank you. More

Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to service your car until hrs later. More

S of U completely exceeded expectations. Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of Every employee I interacted with was a consummate professional. The details arranged via email and phone were exactly as was presented at the time of sale. Absolute steal of a deal and a customer service experience second to none. If there had been fresh baked cookies in the lounge I would have considered moving closer to Utica solely to visit this dealership more often. More

Mike Green is a true pro. He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mi He really knows his product as well as all the ins and outs of delivery, and he is dedicated to customer service. It was a pleasure working with Mike. More

Great people to do business with. They fully explain the issues and are considerate of our needs. They fully explain the issues and are considerate of our needs. More

Everyone was informative, helpful, friendly and answered all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! all of my questions. Brad was so fun and easy to work with!! The cars sell themselves, great vehicles! More