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Subaru of Utica

Utica, NY

4.8
677 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 677 reviews

June 20, 2024

My car was serviced in a very timely matter, The staff was friendly and helpful. More

by RCD1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Subaru of Utica responded

Thank you for the positive review! Our team at Subaru of Utica appreciates your support and welcomes you to visit again. Drive safe!

June 20, 2024

Staff is always very busy but still manage to be cheerfully friendly, give their full attention, and keep me updated. More

by EATOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Subaru of Utica responded

Thank you for recognizing our hardworking team at Subaru of Utica! We're glad to hear that their friendly and attentive service made a positive impression. We appreciate your support and look forward to providing you with five-star service again!

June 19, 2024

Remington is a fantastic human. He is new at his sales position and did everything in his power to help out myself and my son as we purchased our vehicles. He was patient and hones More

by Chele1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Remington S and Brandon - Both 5 star employees!
Jun 19, 2024 -

Subaru of Utica responded

Thank you for the kind words about Remington and Brandon! We're glad to hear that your experience at Subaru of Utica was positive and that our team could assist with your vehicle purchases. We appreciate the recommendation and look forward to earning that fifth star!

Jun 20, 2024 -

Chele1 responded

I believe that today, you did earn the 5th star. I purchased the undercoating package, I dropped off my car this morning, Tyler helped get my loaner car. When Remington came in he took the keys, pulled my loaner up for me. On my way out, Brandon was coming in for his shift, he made sure to say hello and then when my car was done, Remington made sure I had it as soon as possible. Definitely 5 ⭐️ Rated!! Thank you all for the pleasant experiences!!

Jun 20, 2024 -

Subaru of Utica responded

It brings us joy that you feel we've earned the 5th star! Your satisfaction means a lot to us, and we truly appreciate your recognition of our team's efforts. If there's anything more we can do to enhance your experience next time, please feel free to let us know. We look forward to serving you again!

Jun 20, 2024 -

Chele1 responded

Thank you!!!

June 19, 2024

Good company to do business with. Knowledgeable and all has a positive level of doing business. More

by BRAPP45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe (my salesperson). Fine individual, outgoing, knows the product, helpful and shows consideration during the sales process. A very warm individual and is a credit to the company.
Jun 19, 2024 -

Subaru of Utica responded

Thank you for taking the time to leave us a review. We appreciate your kind words, too. If you ever need assistance in the future, don't hesitate to reach out to our team at Subaru of Utica. We would appreciate the opportunity to earn that fifth star!

June 19, 2024

Knowledgeable, friendly, attentive staff. pleasure doing business with. Looking forward to coming back to service my non Subaru vehicle. Thanks Vinny keep up the excellent work. More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

Jun 19, 2024 -

Subaru of Utica responded

It's wonderful to hear that you had a great experience with Vinny and our team at Subaru of Utica! We look forward to assisting you again in the future. Thank you for choosing us!

June 19, 2024

Very polite and accommodating Assisted me with question regarding my hatch and showing me how to do it More

by ELAINE122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Subaru of Utica responded

Elaine, we're happy to hear that our team at Subaru of Utica could assist you with your hatch and provide a polite and accommodating experience. If you need further assistance down the road, you know where to find us. Safe travels!

June 16, 2024

great service from salesman Mike Green,, he was so very helpful to us as we have not purchased a new vehicle in many years. More

by COLGCHER49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Jun 17, 2024 -

Subaru of Utica responded

We think it's wonderful that Mike Green provided such helpful service during your visit to Subaru of Utica. We look forward to providing you with five-star service again! Enjoy your new vehicle, and thank you for choosing us!

June 15, 2024

They did not get back to me about the DCM box for 3weeks when they said it would be in in 3 working days. My first two calls were not returned More

by NCHUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Subaru of Utica responded

Thank you for your feedback. It is disappointing to hear about the delay and lack of communication regarding the DCM box. Your comments will help us improve our service moving forward. If you need any assistance in the future, please don't hesitate to reach out to us. We would appreciate the opportunity to earn that fifth star!

June 15, 2024

Polite-good service and knowledgeable. Good communication and helpful when it came to working through the buying process. More

by DOUGSTER_DIG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve DeGrace
Jun 17, 2024 -

Subaru of Utica responded

Thank you for the feedback, Doug! We're glad to hear you had a positive experience with our team at Subaru of Utica. We are here to assist you anytime there is a need. Enjoy your new vehicle and drive safely!

June 15, 2024

My visit here was a first. There was an issue with the length of time taken for the service provided and it was compensated for, which was completely unexpected. I was actually More

by TROOPWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t recognize anyone here. It was 2 women. One younger and one middle aged
Jun 17, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're glad to hear our team made up for the wait time and that you found our waiting area clean and staff-friendly. We appreciate your feedback and look forward to serving you again in the future!

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