Subaru of Utica

The interest rate that I am being charged is not disclosed. From the salesperson I get a printout of costs and my monthly payment, but not the interest rate I am being charged. I left with the feeli disclosed. From the salesperson I get a printout of costs and my monthly payment, but not the interest rate I am being charged. I left with the feeling they did not want me to see the interest rate in fear I may finance it through another bank at a lower rate. To be fair I did not ask. I may have gotten a great deal, I can't tell anyone about it because I don't know.... Everything should be disclosed before purchase. That happened to me again with the return in my last Subaru lease three years ago. The sales person said as I was signing the paperwork "you should be happy you're buying a new car". I told him "I don't know what you're going to charge me for return repairs until I buy the new car, how can I be happy?" I was not charged anything, but if they told me that before I purchased the new car I would have been very happy. That was three years ago, and now It's simply unnecessary to not know where you stand before signing the dotted line. When you are given a quote by the dealership before you place an order it should be honored when it arrives. What is covered by the return repair forgiveness should be clear, but it is very vague and I felt was left up to interpretation. I went back and forth several times with the sales person for clarity. I had to talk to the manager several times because they reduced the original quote given to me in September by $1000. Chris the manager then offered to increase the reduced quote by $500 after he saw I was getting very upset. I had made a couple payments on the car since the September quote and the buyback for the car was over $600 less. So the dealership would need to pay over $600 less for my car to buy it out. The new car came in November, 6 weeks later and they still tried to reduce the offer for my car by $1000. I am still left wondering why that $600 was just blown off or not considered to be applied as a credit towards the new car. I do love the car though. More

The Subaru Service Advisors especially RICHARD and TYLER were courteous, friendly, professional and fun. I recommend them very highly!!! were courteous, friendly, professional and fun. I recommend them very highly!!! More

The Subaru Service Team was thorough and efficient in their work. It is a pleasure doing business with them. Thanks! their work. It is a pleasure doing business with them. Thanks! More

Had an issue with return of leased vehicles at this dealership in the past for 2 vehicles consecutively. Late payment notices. Collection calls for paperwork that should have been handled. So far since dealership in the past for 2 vehicles consecutively. Late payment notices. Collection calls for paperwork that should have been handled. So far since I picked. Up my new vehicle no repetition of this yet. This item will carry a lot of weight on my review. More

Professional and efficient with friendly people. Would highly recommend. I love the service they have Would highly recommend. I love the service they have More

Subaru of Utica exemplifies superior service and the best made car for upstate New York. made car for upstate New York. More

We have been a Honda family for over 25 years and I have to say you guys are absolutely great. We recently bought a Subaru and it’s been a really good vehicle. I may always own one. The service center reps to say you guys are absolutely great. We recently bought a Subaru and it’s been a really good vehicle. I may always own one. The service center reps have been so helpful and especially friendly, which is very important to us. Vinny was top notch. More

Tyler Davis helped in the service department. He explained everything to me and was very pleasant. Thank you Tyler. I spoke with Michael Green about the new 2024 Crosstrek. I bought my last C He explained everything to me and was very pleasant. Thank you Tyler. I spoke with Michael Green about the new 2024 Crosstrek. I bought my last Crosstrek from him and he is a good salesman. Very Pleasant. I hope we can make a good deal. More

Everyone at Commercial Drive Subaru was very friendly and helpful. Service was quick and everything was explained clearly. helpful. Service was quick and everything was explained clearly. More

The salesman was very generous and knowledgeable. He was also friendly and courteous. In addition he was patient with us as we had lots of questions, some that were addressed sometimes more than on He was also friendly and courteous. In addition he was patient with us as we had lots of questions, some that were addressed sometimes more than once. I believe it was the best experience buying a vehicle in all my adult life. By the way I am 66. More