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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
865 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 865 reviews

December 10, 2023

I had my ‘19 WRX in for 120K service and the crew did a great job with all the work that was needed. The car is back in my hands and running smoothly. I will be back for my next check up for sure. More

by JJENKINS110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 10, 2023 -

Subaru of Utica responded

It's our pleasure to help care for your Subaru WRX, and we sincerely appreciate you trusting the team with the task. Thank you very much for the kind feedback. Hearing you'll be back for future service means a lot to us and we look forward to your next visit here at Subaru of Utica.

December 10, 2023

My husband and I had a very pleasant and professional experience with the entire team Subaru Utica team. I felt very well taken care of and would recommend without hestitation Subaru Utica. More

by ELINDEMUTH57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Nick Borelli, Christopher Cardello
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Dec 11, 2023 -

Subaru of Utica responded

Thank you very much for the opportunity to work with you and your husband. Learning we earned the recommendation of an amazing Subaru of Utica guest means the world to our team, and we sincerely appreciate your kind compliments. Please don't hesitate to reach out if we can be of help with anything else moving forward. Enjoy the road and travel safe!

December 10, 2023

Our salesman was very knowledgeable and helpful. He carefully explained everything to us and answered all of our questions. More

by MARYORB21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Dec 10, 2023 -

Subaru of Utica responded

It's a big decision buying or leasing a vehicle, Mary, and we want our Subaru of Utica guests to feel comfortable with their choice. Hearing you enjoyed informative and knowledgeable guidance while working with our team makes us proud. We're here to help with anything else you may need moving forward, so reach out for support any time. Adventure safe and have fun!

December 10, 2023

I got an oil change at 8:16. Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called More

by PAOLA_DIAZ55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Dec 10, 2023 -

Subaru of Utica responded

We're happy to accommodate our Subaru of Utica guests early whenever possible, Paola. Thank you for the very kind feedback and trust in us with your maintenance needs. It was our pleasure to get you quickly and safely back on the road in a freshly cleaned car. Travel safe and please visit us again whenever we can next be of service.

December 09, 2023

From Sales to Service they are top notch! There’s a feeling of home as well. More

by TIFFYHEINTZ5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 10, 2023 -

Subaru of Utica responded

Helping our Subaru of Utica guests feel comfortable every visit is a high priority, and it's wonderful to hear you feel at home here. Thank you very much for the compliment and the commendations regarding the top notch assistance you receive from the team. Safe travels and we'll see you again next time.

December 09, 2023

Nice place. Joanne was courteous and explained everything. Very happy with the service and accomodations More

by RGIAR10198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
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Dec 10, 2023 -

Subaru of Utica responded

It was our pleasure to be of service, and we'll make sure Joanne hears of your kind feedback. She'll be thrilled to learn her courteous and informative assistance was valued and led to a happy experience for you here at Subaru of Utica. We hope you'll consider us again for future automotive needs.

December 09, 2023

Tyler was very helpful and kept us informed about the progress of our vehicle. The only concern was the coffee maker was not working, but there was water and popcorn. More

by LEONVANWIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 10, 2023 -

Subaru of Utica responded

Thank you, Leon, for trusting us with your vehicle's care here at Subaru of Utica. Tyler will enjoy hearing the informative assistance you were provided was valued. Travel safe and we'll work to have a fresh pot of coffee ready when you next visit.

December 09, 2023

Excellent experience, Christopher and Mike are both outstanding in their jobs, professional, knowledgeable and friendly. More

by DIRECTOROFSTUFF
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Green, Christopher Cardello
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Dec 10, 2023 -

Subaru of Utica responded

Christopher and Mike will truly love to hear of your commendations! Both take pride in providing our Subaru of Utica guests professional, knowledgeable and friendly guidance. It was our pleasure to help with everything and we wish you safe and enjoyable adventures ahead. Stop in again and tell us about them sometime.

December 09, 2023

I will first thank Leave No Trace and Subaru for offering the VIP discount program. Purchase of my 6th Subaru was a genuine pleasure to work with Chris and Mike Green. A Wilderness for me and a Limited Fores More

by Wldrns
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Green, also Bailey, Christopher Cardello
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Dec 10, 2023 -

Subaru of Utica responded

Knowing we've maintained the confidence and patronage of an amazing Subaru of Utica guest means the world to us! Thank you so much for working with the team and leaving us the very kind feedback. Chris and Mike will be proud to have earned your commendations for their guidance and post-sale support. We're here with that same level of dedication should you need anything else on the way to Subaru number seven. Adventure safe and have fun!

December 08, 2023

Had a recall done here. It was easy to bring the car. The waiting room was comfortable. They noticed that my inspection was up. I love that they video tape what they are doi More

by HRELYEA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny?
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Dec 10, 2023 -

Subaru of Utica responded

Thank you for complimenting the ease of service here at Subaru of Utica. It's always nice to hear our guests commend our video service and communication as well, as it lets us know those efforts are valued. We appreciate you trusting us with your recall and vehicle care needs and hope you'll consider us again down the road.

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