Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
865 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership
View Awards

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 865 reviews

December 16, 2023

Wonderful experience! I've made some new friends and am very happy to become a member of the Subaru family! More

by MSTRONG820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Grelup, Nicholas Borelli
Report | Print
Dec 18, 2023 -

Subaru of Utica responded

We're delighted to have welcomed you into our dealership and Subaru family and sincerely appreciate the opportunity. Thank you very much for complimenting the wonderful experience you enjoyed while working with us here at Subaru of Utica. Our team is here and happy to help with all your automotive needs, so reach out to us again any time. Travel safe and have fun!

December 14, 2023

Fast service, friendly and helpful folks, fast service. Waiting room clean and well stocked with coffee etc More

by RPNOVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 16, 2023 -

Subaru of Utica responded

It's always great to hear our valued Subaru of Utica guests enjoyed a comfortable, friendly, fast and helpful service visit. Thank you for your kind feedback and the opportunity to care for your vehicle. Travel safe and please consider working with us again in the future.

December 14, 2023

When waiting for car the room is clean and welcoming! The Wait is too long! More

by CGEHRIG_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 15, 2023 -

Subaru of Utica responded

Thank you for your patience, compliments for our waiting area and critical feedback. While we strive to get guests back on the road quickly and safely, wait times can unfortunately be longer than expected on occasion due to unforeseeable delays. Particularly on certain days at peak times. We'll work hard to improve in this area and hope that you'll consider us again in the future.

December 14, 2023

Everyone at the dealership was professional and friendly and made the entire car buying process easy and straightforward. Micheal Greene was very helpful. More

by 1MASONSJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
Report | Print
Dec 14, 2023 -

Subaru of Utica responded

It's important to us that our Subaru of Utica guests feel comfortable and confident when making the big decision to buy a car, and it will mean a lot to Mike hearing his guidance was helpful. Thank you very much for the opportunity to work with you and taking the time to compliment our team's professionalism and friendliness. We're here to keep things operating smoothly for you through the future, so please don't hesitate to reach out for support whenever there is need. Adventure safe and have fun!

December 13, 2023

Always pleasant, nice waiting room, full explanations of any issues. I've bought my cars here as well. More

by LBSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had servic, not sure of the name.
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had consistently pleasant experiences at Subaru of Utica, LB! We appreciate your loyalty. Thanks for the positive feedback about our waiting room and effective communication during service visits. Let us know if we can assist with anything else in the future.

December 13, 2023

Great service and ion time Emailed me when it was completed. Definitely going back when needed More

by SKINEWYORK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing a job well done led to a guest of ours committing to returning in the future. Thank you very much for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll see you again next visit here at Subaru of Utica.

December 13, 2023

Had a great experience working with Mike Green on getting my Crosstrek. I felt he cared about getting me into the car I wanted at the price I wanted to be at. More

by CLOTARIO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Christopher Cardello
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

Mike takes a lot of pride in knowing his attentive guidance helps our guests find the best vehicle to meet their needs and interests, and your compliments will mean a lot to him. Thank you from all of us here at Subaru of Utica for your time, business and kind feedback. We wish you many fun and safe adventures ahead in your new Crosstrek and are here to help with anything you may need along the way.

December 13, 2023

Awesome Dealer ship great sales team the service department is the best great team every by everyone More

by HUTCHINGSFRED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

It's always wonderful to hear customers say they enjoy great experiences while working with our sales and service teams! Thank you very much for the compliments and trust in us with your time and business. Travel safe, enjoy the road and come back to see us again anytime here at Subaru of Utica.

December 12, 2023

Patient and excellent customer service! Jonathan was amazing to work with! So happy with my vehicle! More

by MLVOGT20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Dec 12, 2023 -

Subaru of Utica responded

Nothing brings us more joy than hearing a valued guest of ours is happy with their vehicle. Thank you very much for working with Jonathan and our Subaru of Utica team. He'll be thrilled in learning his guidance was excellent, and all of us wish you exciting and safe adventures ahead. Please don't hesitate to reach out to the team whenever we can be of support along the way.

December 12, 2023

Very attentive and thorough. Friendly and professional. Paul was very patient with this tech challenged lady. The popcorn was good too! More

by COOLMARJ1224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

It was our sincerest pleasure to help with everything here at Subaru of Utica. Thank you very much for the opportunity to work with you and then taking the time to leave the lovely feedback. We're proud to hear you enjoyed attentive, thorough, friendly and professional assistance - and the popcorn - and your compliments will bring a smile to Paul's face. Travel safe, enjoy the road and reach out to us again any time we can be of service.

1
...
75
76
77
...
87