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Subaru of Utica
Utica, NY
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 753 reviews
November 23, 2018
Very friendly and efficient...as usual. My car was diagnosed and serviced in a very friendly and efficient manner. Ike explained the problem with the car's rotors to me and summoned the shu My car was diagnosed and serviced in a very friendly and efficient manner. Ike explained the problem with the car's rotors to me and summoned the shuttle so that I would not have to wait another 2 hours. More
by Lin03
Employees Worked With
James Marino, Ira Sheldon
October 08, 2018
Used car warranty No Good went call back I bought a used car. Had to sign for it before the end of month to make deal for them not my problem that's a sales thing. Rush rush. Daughter drov I bought a used car. Had to sign for it before the end of month to make deal for them not my problem that's a sales thing. Rush rush. Daughter drove it home and said dash light on when we got home. Called and made complaint. Brought back for warranty service 3 times no fix. Service department told me the car had the issue when it was taken on trade thought they fixed it (not). Now they tell me it needs 300 more in repairs and have to deal with sales manager first. Week 3 no calls back to get it fixed I call weekly with no return calls time for attorney General and BBB. Done More
by No warranty
Employees Worked With
Sam ????
August 13, 2018
Sold me two broken cars! I bought a used car from carbone Subaru of Utica drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed I bought a used car from carbone Subaru of Utica drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed back and they would not let me get my money back and go somewhere else but they did give me a better car for the same price that is the only good thing they did. When I looked at this car it just left their service department and was approved to be sold but the engine mount was broken and there was cement or gravel or something all over the bottom of it. They did fix this for me before I got it. Going through the paper work to get the car the man I was working with talked so fast I did not understand anything he was telling me and when I asked him to go over it again it was no different and was explained just as fast. We never went over what warentiy I wanted at all and I was just given one. I did not even know there was more then one option for one until after I was home. I spent 12 plus hours at this place just trying to get a car. Also after I was home I got an email a few days later saying they even missed a paper that I needed to sign. After three weeks of having the car I had to bring it to my local dealership shop to get a LOT fixed that this dealership missed and they are not small things. The breaks are pretty much gone and I needed to get them replaced, the backup camera is messed up sometimes its upside down and sometimes it does not work at all, the tierods on the front driver's side wheel are all messed up. More
by sam
Employees Worked With
Brian
