Back

Subaru of Utica

Utica, NY

4.8
730 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 730 reviews

May 29, 2019

Excellent Brian Poppleton was GREAT and will defiantly be looking to deal with him on my next car. Thank you again for everything! I wish I could give him more More

by JCrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
May 31, 2019 -

Subaru of Utica responded

Jcrews, thank you for your kind words! We're happy we could help.

May 03, 2019

New Car Experience Being someone that dreads car shopping I have to say I was pleasantly surprised how stress free my experience was. Everyone in the dealership was bey More

by Donna & David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Snyder and Ricky Z.
May 06, 2019 -

Subaru of Utica responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with such a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Carbone Subaru of Utica

April 12, 2019

Excellent experience The salesman was great to work with and got back to us quickly and was very knowledgeable. It was a pleasure doing business with Brian Poppelton More

by DeVere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppelton
Apr 23, 2019 -

Subaru of Utica responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Carbone Subaru of Utica. We look forward to your next visit! Take care!

January 21, 2019

Great customer service The sales staff worked with me to get the vehicle we wanted and met the budget we had. Staff was very friendly and helpful working through the paperwo More

by Kwalters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton, Christopher Cardello
Jan 25, 2019 -

Subaru of Utica responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 04, 2018

The best customer service! I’ve known Chris Cardello for years, so I automatically went to see him when I was in the market for a new car. He had Brian Poppleton help me narrow More

by Sfranci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton, Christopher Cardello
Dec 06, 2018 -

Subaru of Utica responded

Sfranci, thank you for your kind review; we are happy to pass along your comments to the team here at Carbone Subaru of Utica!

December 03, 2018

Best service I worked with a sales rep Cody Danielski and he is by far the best sales rep I have ever worked with. He took the time to listen to what exactly I wan More

by Walkera867
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Danielski
Dec 04, 2018 -

Subaru of Utica responded

Walkera867, thank you for your kind review; we are happy to pass along your comments to the team here at Carbone Subaru of Utica!

December 01, 2018

ANOTHER Great Experience! Tom Ciccarelli, Sales and Leasing Consultant, treated us so well (back in February 2010 when we purchased our very first Subaru Outback) that we went More

by Andrew Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Suydam, Stephanie Brosemer, Lee Gold, Terry (in Service)
Dec 04, 2018 -

Subaru of Utica responded

Andrew Y., thank you for your kind review; we are happy to pass along your comments to the team here at Carbone Subaru of Utica!

November 23, 2018

Very friendly and efficient...as usual. My car was diagnosed and serviced in a very friendly and efficient manner. Ike explained the problem with the car's rotors to me and summoned the shu More

by Lin03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Marino, Ira Sheldon
Nov 24, 2018 -

Subaru of Utica responded

Lin03, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Carbone Subaru of Utica.

October 08, 2018

Used car warranty No Good went call back I bought a used car. Had to sign for it before the end of month to make deal for them not my problem that's a sales thing. Rush rush. Daughter drov More

by No warranty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam ????
Oct 17, 2018 -

Subaru of Utica responded

We would really like to help in any way that we can. Since there isn't a name on your post, please feel free to contact our Service Manager or our General Manager at 315-624-7774. I am certain they would want to assist you in enjoying your new vehicle.

Oct 18, 2018 -

No warranty responded

After Carbone saw this report I was contacted by Rick Z. He immediately jumped in and got things rolling. Our car was brought back in and the parts ordered and fixed. There was a communication issue at some point, but Rick was able to resolve this and get our vehicle repaired as soon as the parts arrived at no charge. Thank You Rick for getting this done. Tim Rogers

August 13, 2018

Sold me two broken cars! I bought a used car from carbone Subaru of Utica drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed More

by sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
Sep 10, 2018 -

Subaru of Utica responded

Samantha, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

...
73