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Subaru of Utica

Utica, NY

4.8
730 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 730 reviews

October 19, 2019

Excellent Our salesman Brian was very helpful thank you very much . Will buy another Subaru from Brian in about two years experience was easy to buy. More

by Melven53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
Oct 21, 2019 -

Subaru of Utica responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Melven. Thank you so much for choosing Carbone Subaru of Utica as your first choice for service!

Nov 13, 2019 -

Melven53 responded

Salesman was very helpful,will buy again.

October 05, 2019

It would be to your benefit to see Peter Kuchler at Carbone Subaru, he has been easy to work with and has my best interest at heart. This is my 4th Subaru and my 2nd purchase through Peter. More

by Black_Magic_18
Recommend Dealer
Yes
Employees Worked With
Peter Kuchler, Christopher Cardello
Oct 07, 2019 -

Subaru of Utica responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2019

This is my 3rd car from Carbone Brian took his time to price compare, answered my million questions and left me leaving very satisfied with our new Forester. Thanks again More

by Satisfied
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 07, 2019 -

Subaru of Utica responded

Thanks for the positive feedback and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2019

Had a great experience I had a pleasure working with Brian who was the salesman that sold me my new 2019 Subaru WRX Limited! Brian didn't make me feel like he was just tryin More

by Haris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
Oct 01, 2019 -

Subaru of Utica responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Haris. Thank you and we hope to see you again!

September 24, 2019

Got a lemon Traded a good vehicle for a lemon didnt even get 3000 miles on the trade in and it was in the shop 7 times.i thought sales would work with me but you More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike green you bought it you own it
Sep 25, 2019 -

Subaru of Utica responded

Me, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you.

Oct 04, 2019 -

Me responded

Who could I set down and talk to about getting into a different vehicle no b big deal just something of same value as my lemon I know you people can get me into something without any problems. I won't deal with Mike green he dont want know anything i won't deal with Rick vaccaro because he just passed my issue on to somebody else and jerry suydam pushed me onto a salesperson that had not been there that long so if i can talk to somebody more reasonable i hate to have to go any further up with this thank you

August 11, 2019

Great Experience I would recommend Carbone Subaru to anyone looking to buy or lease. Brian Poppelton & staff worked hard to get me into the car I wanted. More

by Bonnie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Jim, Brian
Aug 13, 2019 -

Subaru of Utica responded

Bonnie, we really appreciate your great feedback! Have a great day!

July 29, 2019

Excellent sales and service! Brian Poppleton in sales made our new 2019 Forester purchase a breeze! He was honest and very informative! We will definitely be back when we are read More

by SarahF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton, James Marino
Jul 30, 2019 -

Subaru of Utica responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

July 19, 2019

The Best! Everyone hates car shopping, but our recent experience changed our mind completely on that. We purchased our new Subaru just this week, and from star More

by Judy and Steve Glogowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany Trout
Jul 24, 2019 -

Subaru of Utica responded

Thank you, Judy! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 07, 2019

A No-Hassle Experience Every aspect of Carbone Subaru of Utica gets a 'thumbs-up.' I've purchased two Subarus from this dealership. The process of getting a fair deal wa More

by A & T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poppleton
Jul 09, 2019 -

Subaru of Utica responded

A & T, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.

May 30, 2019

Beyond Excellent! Carbone Subaru of Utica is the best car dealership on the Yorkville strip by far! There is no other dealership that provides such a welcoming environm More

by RLyon21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Kuchler, Jack Hyla, Allan Moss, Ricky Z
Jun 03, 2019 -

Subaru of Utica responded

Rlyon21, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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