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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
868 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 868 reviews

January 07, 2024

Great job. Sent me a video of the inspection. Good price. Friendly service employes. Clean shop. More

by PAMMY0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Jan 08, 2024 -

Subaru of Utica responded

Pammy, thank you so much for the kind feedback! We love to hear when amenities like our video service are valued, and it's our pleasure to provide you friendly service, fair pricing and clean facilities here at Subaru of Utica. Travel safe and we'll see you again next visit.

January 06, 2024

Obvious he was new a needed more direction. Staff I believe knew this and could have give constructive direction. He was trying but as a nurse and a leader of staff I felt he was thrown to the More

by CHAMBERSCONNIE139
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Jan 08, 2024 -

Subaru of Utica responded

Hello Connie, Thank you for bringing your concerns to our attention. Providing our team the best training possible so that they deliver guests quality guidance is a priority. We're constantly striving for improvement in all areas, and I'd like to speak with you personally to aid us in that endeavor. At your convenience, please email your preferred contact information and availability to me at ccardello@carbonecars.com. I'd like to reach out to you at the earliest opportunity to gain more details of your experience so that we can use them as a learning tool. I hope we are able to speak soon. Chris Cardello Sales Manager ccardello@carbonecars.com

January 06, 2024

Nothing but admiration for I believe for Vincent Gonzalez your service advisor. Everything was done in a timely fashion just as he said. Very polite employee. More

by CLIFFNEALE.53@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
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Jan 08, 2024 -

Subaru of Utica responded

Cliff, it will make Vincent proud to have earned such high praise. Thank you for working with us to care for your vehicle at Subaru of Utica. It was our pleasure to get you safely back on the road in a timely manner. Safe travels and we'll see you again next time.

January 03, 2024

I was overcharged for services. I came in for an inspection, brake pads, and a hood switch, that I previously paid for. The inspection was free, and I was charged for brake pads, ro More

by SHEANNALEENYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne
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Jan 05, 2024 -

Subaru of Utica responded

Hello, We value the trust customers place in us to be accurate and fair regarding service charges, and we want to ensure every issue is properly addressed to their satisfaction. Receiving this feedback is regrettable, and we'd like to work with you to resolve your concerns. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

January 03, 2024

Great employees. .knowable…professional…very friendly. Clean dealership sales snd service areas I hope to continue only leasing/ buying Subaru right here at this dea More

by DHFS3263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Chris.
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Jan 04, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, and we as well hope that you'll continue allowing us the opportunity to earn your business. Thank you very much for trusting us with your service needs. It's great to hear you enjoyed knowledgeable, friendly and professional assistance during your recent visit and that our clean facility was valued as well. Safe travels and we'll see you again down the road.

January 01, 2024

This dealership seemed to be fair and efficient, freindly employees, nice service area, and good location More

by RSCHUL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green, Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

We appreciate your kind words about our dealership! It's great to know that you found us fair, efficient and friendly. We're here at Subaru of Utica anytime you need us in the future. Safe travels!

January 01, 2024

The gentleman there were so friendly and helped me with all of my needs! Thank you again! More

by DREAOLNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

December 31, 2023

So professional… knowledgeable and listens to customer needs. My 3rd Subaru at this dealership. He was the reason I went back along with so many other employees.. Have all my service done there also. Lo More

by DHFS3263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad , Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

We're so glad to know you've had consistently positive experiences at Subaru of Utica, and that our team has been able to meet your needs! It's great hearing how much you love your Forester. Thanks for being a loyal customer - we appreciate it!

December 31, 2023

It’s been over 2 months and they still have not fixed the issues they said they were going to. I keep bring it back for them to tell me why have to wrong parts. More

by JACKIELYNN1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perkins
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Jan 02, 2024 -

Subaru of Utica responded

Jackielynn, We are so sorry to hear you had such a frustrating experience with our service department. We only hope your review will help us to improve, please contact me at your earliest convenience so we can work together on earning back your business. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 30, 2023

Bradley McPhearson was an excellent salesman and we would not have purchased a vehicle from Subaru of Utica had it not been for the kind and respectful way he treated us More

by LITEHOUSE22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley mcphearson
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Jan 02, 2024 -

Subaru of Utica responded

We're so glad to know that Bradley's excellent service made your experience at Subaru of Utica a positive one. We appreciate the kind words and look forward to serving you again in the future! Enjoy your new ride.

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