Subaru of Utica

Friendly, professional service from a great salesman, Jim Shamis. It was an incredibly busy day, we had my old Forrester in for recall service but decided to check-out a new ride. Found exactly what I wante Shamis. It was an incredibly busy day, we had my old Forrester in for recall service but decided to check-out a new ride. Found exactly what I wanted in a new Forrester and Jim made it happen! More

WORST SERVICE EXPERIENCE OF MY LIFE. I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS E I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS EXPERIENCE TAKES THE CAKE. Made appointment to have recall service for my vehicle. I was told this would take 4 hours to complete. Since my car would be tied up most of the day, I also requested oil change and removal of my snow tires to summer tires. Car appointment was for 9:15. I arrived by 8:45, gave them my car and had to have a rental vehicle so I could go to work. They have my car for 6 hours AND NEVER TOUCHED IT. Their excuse was short handed due to COVID virus restrictions. THERE IS NO EXCUSE FOR NOT SERVICING MY VEHICLE WHEN AN APPOINTMENT IS MADE!! THAT'S WHY WE MAKE APPOINTMENTS!!! SERVICE TECHS. SHOULD HAVE BEEN ASSIGNED TO THE CAR THAT HAD AN APPOINTMENT!!!!!!! ADDITIONALLY I HAD TO PAY FOR RENTAL @ $ 25.00 FOR THE FREAKING DAY - WHICH I PUT ON APPROX. 25 MILES TOTAL. SINCE CARBONE SOLD TO ANOTHER LARGER DEALER, THEIR SERVICE AND HAVING THE CUSTOMER BE FIRST IS A THING OF THE PAST. WILL CONTACT SUBARU HEADQUARTERS TO AIR MY COMPLAINT AND HOPEFULLY THEY WILL GIVE ANOTHER COMPANY THE SUBARU BRAND TO SELL LOCALLY. More

This was a quick, helpful experience and Justin did everything he could to get me the car I wanted when I wanted it. I could not recommend them more. everything he could to get me the car I wanted when I wanted it. I could not recommend them more. More

Thank you Jim Shamis From a recent total loss of my 15' xv crosstrek too reaching out to social media, to being in touch with Shamis through email, to everyday communicati From a recent total loss of my 15' xv crosstrek too reaching out to social media, to being in touch with Shamis through email, to everyday communication, to digging deep into finding exactly the same subaru xv crosstrek with the same features or even newer... Being stubborn on my search, he didn't give up and made me feel important. Finally meeting him face to face, along with the other people he had searching, they mentioned they had the same make, model, year and color in stock but was only limited on the sunroof, and the sunroof and the car being orange was a struggle. I took the car for a test drive, felt just like my old one and I was interested immed. There was a few things that needed some assistance and he made sure it went through the shop to be touched up and ready to rock and roll . His service and dedication to being a salesman goes above and beyond the position he's in because he wants you to be comfortable and he won't leave you hanging, and he has a great experience on knowing the vehicles and won't leave you clueness on a question and will have great feedback. He is loyal in the position he holds... The service is great, the people are great and I would give them more than 5 stars for their great community interactions and customer service!!! Thank you! More

Thank you Justin Justin was extremely helpful finding the vehicle we were looking for , very courteous and professional. Will go back again for our next vehicle. All Justin was extremely helpful finding the vehicle we were looking for , very courteous and professional. Will go back again for our next vehicle. All staff were friendly. More

Most enjoyable car buying experience ever! What a great experience! Jim Shamis was a great guy to work with! He is very knowledgeable about Subarus and cars in general. He made us feel extreme What a great experience! Jim Shamis was a great guy to work with! He is very knowledgeable about Subarus and cars in general. He made us feel extremely comfortable while we looked at and drove different models, and took the time to discuss all of our questions in detail. When it came time to buy, Jim Spencer was very professional and reviewed our options in detail, with no pressure to choose anything we didn't want. We finished the deal and got the great pleasure of meeting and listening to Ricky Z "tickle the ivories" on the showroom piano while we enjoyed meeting other customers! We felt like staying all afternoon! More

Very Pleasant Experience My experience in purchasing my new Outback was excellent from the first moment walking into the showroom through to delivery of the new vehicle. Betha My experience in purchasing my new Outback was excellent from the first moment walking into the showroom through to delivery of the new vehicle. Bethany was very knowledgeable and helpful. They went out of their way to help me when the delivery of the vehicle got delayed due to circumstances out of their control. I can honestly highly recommend this dealership. More

Quick, Easy and Pleasant Paul Snyder helped me through the process of getting my Subaru Crosstrek. He streamlined all the aspects of buying a car and in fact helped greatly Paul Snyder helped me through the process of getting my Subaru Crosstrek. He streamlined all the aspects of buying a car and in fact helped greatly to take care of the car which I was donating. The dealership is customer friendly and comfortable, More

Knowledgeable and Personable Sales People Bethany, my sales rep is very knowledgeable about Subaru cars, she was extremely helpful answering my questions, pointing out options and different fe Bethany, my sales rep is very knowledgeable about Subaru cars, she was extremely helpful answering my questions, pointing out options and different features. So, I felt confident when I made my decision. She guided me through the process along with her coworker Jeff paying close attention to details with everything, including the paperwork and warranties. Then Bethany took the time to carefully explain and show me all the new advanced tech features and other elements that make the car such a pleasure to drive. I was very pleased with the whole car buying experience at Carbone Subaru. More