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Subaru of Utica

Utica, NY

4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 753 reviews

November 15, 2023

Needed routine check done efficiently and throughly including oil change and tire rotation and multipoint inspection More

by DJSTEWART0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 15, 2023 -

Subaru of Utica responded

Thank you very much for working with us to care for your vehicle. We love hearing our Subaru of Utica guests enjoyed thorough and efficient service and your compliments will mean a lot to the team. Safe travels and we'll see you again next visit.

November 15, 2023

Your courtesy was admirable! with this diagnostic your service provided I am not wondering anymore what was the problem.God Blessing!Forester&Jasmine More

by NARINCO1950
Recommend Dealer
Yes
Employees Worked With
All staff that worked for Forester and talked with me.
Nov 16, 2023 -

Subaru of Utica responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Utica, we look forward to having you as a valued customer for many years to come! Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

November 06, 2023

Salesman Paul is fantastic. He does all the leg work. I walk in ..sign and drive away with my beautiful Subaru. Keep up the good work Paul. Its appreciated!! More

by Wendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 07, 2023 -

Subaru of Utica responded

Hello Wendy, It means a lot to us to receive feedback like this from an amazing Subaru of Utica guest. Paul takes a lot of pride in his guidance leading to a smooth customer experience and will love hearing his assistance led to a fantastic experience. We're here to help you keep your Subaru beautiful through the years to come as well and are happy to provide any additional support you may need down the road. Travel safe, have fun and reach out to us again any time.

November 02, 2023

Subaru of Utica is expert at satisfying its customers. Michael Green is expert is all areas of his work, especially is satisfying us in every aspect of our car buying experience. He delivered our car to More

by Dana C Putman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green, Allen Moss
Nov 02, 2023 -

Dana C Putman responded

We are so pleased with the Forester and equally pleased with your work. I talked with some of your employees on October 31 and they are very happy to be working at Subaru of Utica.. One of them, who didn't know anything about me or why I was there, volunteered that Subaru of Utica is the best place he ever worked. I am an awful complainer and fault finder but I can not find anything to complain about concerning the car or your work. The popcorn was excellent too. Thank you for everything.

Nov 02, 2023 -

Subaru of Utica responded

Dana, feedback like this makes the day brighter here at Subaru of Utica and will mean a lot to our team. Thank you very much for the opportunity to earn your business. Michael does take pride in being an expert in his field along with delivering our customers an exceptional experience on every occasion. He and Allen will both be very appreciative of your commendations. The team is here to help with anything else you may need, so please never hesitate to reach out for assistance. Travel safe and enjoy the road!

October 09, 2023

Michael Green was amazing to work with. Everyone made you feel at home. Ery impressive waiting room and pet friendly More

by robin.gay52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
Oct 09, 2023 -

robin.gay52 responded

A great experience due to a great sakeman Michael Green

Oct 10, 2023 -

Subaru of Utica responded

We're so glad to know you had an amazing experience with Michael and our team at Subaru of Utica, Robin. We strive to make everyone (including pets) feel welcome. Thanks for the positive feedback on our waiting room too. We appreciate it! See you next time.

Oct 10, 2023 -

robin.gay52 responded

Amazing Man Mike Green .

July 28, 2023

purchased a $12000 car, less than 3 wks later brakes were grinding terribly, was out of state, brought it to a garage, needed all 4 brake pads and 2 rotors replaced. Contacted subaru of utica w/no response, More

by stephanie_dantzler
Recommend Dealer
No
Employees Worked With
roberto ortiz
Aug 07, 2023 -

Subaru of Utica responded

Stephanie, I regret learning that your vehicle needs new brakes and rotors after you recently purchased it. Please contact me so I can address this with you directly, thank you. Chris Cardello ccardello@carbonecars.com Sales Manager

April 22, 2023

Professional, easy, friendly, fast, kind, and accommodating. Best experience that I’ve ever had buying a car. Love the Subaru. More

by Silver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Christopher Cardello
Apr 25, 2023 -

Subaru of Utica responded

We are pleased to see you had the best car buying experience with our team! Let us know if we can help with anything in the future, have a great day!

February 21, 2023

I had a smooth worry free experience with Justin. He walked me through every step of the process and made sure I was well informed on all aspects of the transaction as well as my new car. It was a pl More

by krenm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
Feb 22, 2023 -

Subaru of Utica responded

Hello, it's wonderful to see you had a smooth car buying experience with Justin. Come see us again in the future!

February 15, 2023

I am a single momma of two kids and needed something reliable. I went in and sat down with josh and let me tell you he had me approved in an hour. 90 dollars less than the last dealership i went to for More

by Gabbienoble16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawrence
Feb 20, 2023 -

Subaru of Utica responded

Hi Gabbie, congrats on your new car! It's great to see Josh and Jenny made the experience easy and smooth. Come see us again if you need anything in the future!

June 23, 2022

90 year old father got raked over by the service department Nearly $500 to diagnose an engine light issue Not good business More

by Jpgrimmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn
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