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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
861 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 861 reviews

January 25, 2024

Everyone there is awesome. The salesman was great! Very friendly and personable. Sten was great! More

by HEANEY.EILEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sten Joseph
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Jan 25, 2024 -

Subaru of Utica responded

Hello, Eileen! Thank you for taking the time to share your experience here at Subaru of Utica. We are glad to hear that our team was friendly and helpful. Come back and see us should you need anything in the future. Safe Travels!

January 24, 2024

The service man and salesman were very helpful. I am happy with the service. Thank you More

by PANDAGROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get young man's name
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Jan 24, 2024 -

Subaru of Utica responded

We're very happy to have been of help! Thank you for your kind feedback and trust in us with your vehicle service needs. Travel safe and we'll see you again next time here at Subaru of Utica.

January 23, 2024

Bradley McPherson, the young man who assisted me with the lease of a 2024 Crosstrek, could not have been more professional, courteous, or knowledgeable. He made the experience as stress free as it is possibl More

by JPWHITE1327
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley McPherson
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Jan 23, 2024 -

Subaru of Utica responded

We are grateful to receive your kind feedback, JP, and Bradley will be thrilled to learn that his professionalism and commitment to customer care were so valued. A stress-free leasing experience is what we strive for at Subaru of Utica. Please be sure to reach out for any future assistance you may need. Safe travels, and enjoy your new Crosstrek!

January 23, 2024

Excellent service department visit today! Everything as very well explained and done in a timely manner. Thank you ! More

by TMCGIBBON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
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Jan 23, 2024 -

Subaru of Utica responded

Providing Subaru of Utica guests informative, timely service is always the goal, and it's great to hear we met it working with you recently. Thank you very much for the kind feedback and trust in us with caring for your vehicle. Stay safe and we'll see you again next service visit.

January 22, 2024

I appreciate the friendly service and comfortable waiting room. In my experience, the work always takes longer than predicted. The videos are a nice touch. One snag is that I left two messages with the servi More

by KERRYLINDEN68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 23, 2024 -

Subaru of Utica responded

Kerry, we're happy to hear that our friendly service and comfortable waiting room helped to create an enjoyable experience. The communication breakdown you described is regrettable, and we want to thank you for bringing this to light. We are always looking for ways to improve here at Subaru of Utica, and your feedback on this is valuable. The team looks forward to seeing you again for future service needs.

January 21, 2024

Subaru of Utica has the best staff. They are helpful and courtesy. I've never had a better experience from any other dealership. More

by SHERRY010769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Jan 22, 2024 -

Subaru of Utica responded

Sherry, it makes us proud to hear your experiences at Subaru of Utica are unmatched anywhere else. Thank you so much for your very kind feedback and trust in us with your automotive needs. Travel safe and we'll be ready with the same kind and helpful assistance whenever you next visit.

January 21, 2024

Great people! They know how to treat their customers. I will continue to have my car serviced there. More

by WDMURPHY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny in the service center
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Jan 22, 2024 -

Subaru of Utica responded

That's great to hear! We're grateful for the opportunity to help care for your vehicle, and it means a lot to us to know you enjoy excellent service every visit. Travel safe and we'll see you next time at Subaru of Utica!

January 21, 2024

Great experience. All things well explained. Great interaction with Mr glerup! Will stay in touch More

by JG850STER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad glerup
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Jan 22, 2024 -

Subaru of Utica responded

Nothing beats hearing a Subaru of Utica guest enjoyed a great experience working with the team. Thank you for the opportunity to earn your business. Brad will be proud to have earned your commendations regarding his informative guidance, and we look forward to hearing from you again down the road.

January 20, 2024

this service department went over and beyond what i ever exepected and more i would recomend them to every one thank you so much More

by SOUTHERNAUTOCOLLISION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Jan 22, 2024 -

Subaru of Utica responded

Going above and beyond our customers expectations is precisely what our team hopes to accomplish with each visit, and we are so pleased to learn we accomplished this for you. Thank you for trusting our team at Subaru of Utica with your service needs. Until nest time, safe travels!

January 20, 2024

The service was excellent and the wait time very reasonable. The video clip was extremely helpful for making a decision on what needs immediate repair. The customer service rep (Tyler) was very kno More

by DENISE.LONGO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 22, 2024 -

Subaru of Utica responded

We're so glad to know you had a positive experience with Tyler and the rest of our team at Subaru of Utica! It's great that you found the video clip helpful. We strive for excellent service, and your feedback confirms we are on track. Thank you again for choosing us!

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