Subaru of Utica

Our salesman was very knowledgeable and helpful. He carefully explained everything to us and answered all of our questions. He carefully explained everything to us and answered all of our questions. More

I got an oil change at 8:16. Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called once my car was set and I was extremely HAPPY More

From Sales to Service they are top notch! There’s a feeling of home as well. There’s a feeling of home as well. More

Nice place. Joanne was courteous and explained everything. Very happy with the service and accomodations Joanne was courteous and explained everything. Very happy with the service and accomodations More

Tyler was very helpful and kept us informed about the progress of our vehicle. The only concern was the coffee maker was not working, but there was water and popcorn. progress of our vehicle. The only concern was the coffee maker was not working, but there was water and popcorn. More

Excellent experience, Christopher and Mike are both outstanding in their jobs, professional, knowledgeable and friendly. outstanding in their jobs, professional, knowledgeable and friendly. More

I will first thank Leave No Trace and Subaru for offering the VIP discount program. Purchase of my 6th Subaru was a genuine pleasure to work with Chris and Mike Green. A Wilderness for me and a Limited Fores the VIP discount program. Purchase of my 6th Subaru was a genuine pleasure to work with Chris and Mike Green. A Wilderness for me and a Limited Forester for my wife! Their great and friendly after sale support is much appreciated as well. All supporters of outdoor activities should join and suppoort Leave No Trace, the best annual low cost membership program is well worth it in many ways. More

The interest rate that I am being charged is not disclosed. From the salesperson I get a printout of costs and my monthly payment, but not the interest rate I am being charged. I left with the feeli disclosed. From the salesperson I get a printout of costs and my monthly payment, but not the interest rate I am being charged. I left with the feeling they did not want me to see the interest rate in fear I may finance it through another bank at a lower rate. To be fair I did not ask. I may have gotten a great deal, I can't tell anyone about it because I don't know.... Everything should be disclosed before purchase. That happened to me again with the return in my last Subaru lease three years ago. The sales person said as I was signing the paperwork "you should be happy you're buying a new car". I told him "I don't know what you're going to charge me for return repairs until I buy the new car, how can I be happy?" I was not charged anything, but if they told me that before I purchased the new car I would have been very happy. That was three years ago, and now It's simply unnecessary to not know where you stand before signing the dotted line. When you are given a quote by the dealership before you place an order it should be honored when it arrives. What is covered by the return repair forgiveness should be clear, but it is very vague and I felt was left up to interpretation. I went back and forth several times with the sales person for clarity. I had to talk to the manager several times because they reduced the original quote given to me in September by $1000. Chris the manager then offered to increase the reduced quote by $500 after he saw I was getting very upset. I had made a couple payments on the car since the September quote and the buyback for the car was over $600 less. So the dealership would need to pay over $600 less for my car to buy it out. The new car came in November, 6 weeks later and they still tried to reduce the offer for my car by $1000. I am still left wondering why that $600 was just blown off or not considered to be applied as a credit towards the new car. I do love the car though. More

Had a recall done here. It was easy to bring the car. The waiting room was comfortable. They noticed that my inspection was up. I love that they video tape what they are doi It was easy to bring the car. The waiting room was comfortable. They noticed that my inspection was up. I love that they video tape what they are doing and that they keep in touch with you by text. Both repair and inspection were done at no charge. I was ecstatic More

The Subaru Service Advisors especially RICHARD and TYLER were courteous, friendly, professional and fun. I recommend them very highly!!! were courteous, friendly, professional and fun. I recommend them very highly!!! More