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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 753 reviews

December 20, 2023

If I got to pay 125 for and oil change. I will start doing my own. Have a good day More

by CANDACEREEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Thank you for your business and critical feedback. We understand the cost of maintenance can be frustrating, especially if your vehicle requires synthetic oil. It's important to remember our maintenance is being performed by certified technicians using OEM parts. Additionally, our service specials are a great way to save money on vehicle maintenance and can be found on our dealership website. Your business is important to us, and I'd be more than happy to speak about your concerns with you personally. Please email your availability and contact information to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

December 19, 2023

Always very prompt and friendly. Very knowledgeable. I feel safe as a women that I am not being taken advantage of at the car dealership! More

by HJM714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 19, 2023 -

Subaru of Utica responded

It means a lot to us knowing we've earned and maintained your trust here at Subaru of Utica. Thank you very much for the kind feedback. We appreciate you choosing to work with our team and it is our pleasure to always provide you fast, friendly and knowledgeable assistance. Travel safe and we'll see you again next visit.

December 18, 2023

Justin was courteous, helpful and attentive. Knowledgeable and enthusiastic about vehicles, Subarus in particular. When I picked up the car, he explained all features I was unfamiliar with. B More

by RASRN141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Bailee Haddad
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Dec 19, 2023 -

Subaru of Utica responded

We want purchasing a vehicle to be an exciting and pleasant experience, and it's wonderful to hear those marks were met when you worked with Justin and Bailee. Both will be thrilled to hear of your many commendations, as they take pride in delivering our Subaru of Utica guests knowledgeable, courteous, attentive and enthusiastic guidance. Our team is committed to providing your the same level of support through the future, so please reach out to us again if ever there is need. Adventure safe and enjoy the road!

December 17, 2023

Very efficient, polite, courteous Attentive. Checked in with me several times. Quick response and professional More

by JHF001230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike greene
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Dec 18, 2023 -

Subaru of Utica responded

We're always striving to help our Subaru of Utica service guests enjoy a stress-free visit by providing them the level of service you describe receiving. Thank you for complimenting the team's polite, courteous, professional, responsive and efficient assistance. It means a lot to us to hear it and we look forward to your next visit.

December 17, 2023

Bradley was attentive, personable, and understanding. My wife and I were extremely satisfied with our services. We would definitely be recommending Subaru of Utica to those seeking a vehicle. More

by VINCENZO.BRONGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Glerup
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Dec 18, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing we've earned the recommendation of one of our valued Subaru of Utica guests. Thank you and your wife very much, Vincenzo, for working with Bradley and our team. Your compliments regarding the attentive, personable and understanding guidance you received bring Bradley pride. All of us wish you safe and exciting adventures ahead and we hope to see you again to hear about them down the road.

December 17, 2023

The service department was excellent. The work was done in a timely fashion. I was very pleased with the experience which is always the case. More

by DFPOHORECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and it means a lot to be trusted with your vehicle's care. Thank you for the excellent compliment. It was our pleasure to provide you another timely and enjoyable experience and we look forward to your next return.

December 16, 2023

Wonderful experience! I've made some new friends and am very happy to become a member of the Subaru family! More

by MSTRONG820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Grelup, Nicholas Borelli
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Dec 18, 2023 -

Subaru of Utica responded

We're delighted to have welcomed you into our dealership and Subaru family and sincerely appreciate the opportunity. Thank you very much for complimenting the wonderful experience you enjoyed while working with us here at Subaru of Utica. Our team is here and happy to help with all your automotive needs, so reach out to us again any time. Travel safe and have fun!

December 16, 2023

Mike Green is great. My family has been dealing with him for many years now. He has sold us 5 Subarus & we love them. Thank you!!! Sandra & Anthony More

by SANDYC1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 18, 2023 -

Subaru of Utica responded

One of our core values at Subaru of Utica is earing customers for life, Sandra and Anthony, and it makes us proud to hear we're on the right path working together with you. It will mean a lot to Mike in learning his attention to guest care has played such a role in keeping you coming back though five purchases now. We wish you many safe and fun adventures ahead and can't wait to hear about them when it's time for Subaru six.

December 16, 2023

Muy rápido el servicio y a pesar que están ocupados con muchos clientes siempre tienen citas disponibles!! Muy amables todos los de servicio al cliente!! Son un equipo muy bonito !!! Un 10 para ellos 🩷� More

by ADRELISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicente González
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Dec 18, 2023 -

Subaru of Utica responded

¡Gracias por su amable reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente en Subaru of Utica. ¡Esperamos verle pronto para su próxima cita!

December 14, 2023

When waiting for car the room is clean and welcoming! The Wait is too long! More

by CGEHRIG_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Dec 15, 2023 -

Subaru of Utica responded

Thank you for your patience, compliments for our waiting area and critical feedback. While we strive to get guests back on the road quickly and safely, wait times can unfortunately be longer than expected on occasion due to unforeseeable delays. Particularly on certain days at peak times. We'll work hard to improve in this area and hope that you'll consider us again in the future.

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