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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
862 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 862 reviews

February 04, 2024

My wife started the car, to bring our son to school, and the dashboard had all the lights flashing. She called Subaru and was given an appointment that morning. I was working out of town, and they took car More

by CARVIDSANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

We know experiences like this can be stressful, and we're happy to have been able to help with everything. Thank you for the kind feedback and your wife for trusting us with tending to her vehicle's service needs. Our Subaru of Utica team is always here and happy to be of service, so please reach out again if ever there is need.

February 04, 2024

Fast friendly service and it was great to have the video and be able to see what the mechanic is seeing. More

by KIMSTOFFLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Thank you very much, Kim, for trusting us with your vehicle's care at Subaru of Utica. It was our pleasure to provide you friendly, fast service and it's always nice to hear when amenities like our video service are valued. Please travel safe and come back to see us again whenever we can next be of help.

February 03, 2024

Brought car in for a problem with the emergency brake. Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected More

by LTUCCIARONE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Hello, Thank you for bringing this to our attention. It's important that our customers receive transparent and honest service. Customer trust is of the highest priority, and to receive this feedback is concerning. I'd like to discuss your experience further to address any possible misunderstandings or miscommunications. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

February 03, 2024

From the initial greeting we received when we entered the dealership my husband and I were impressed with the facility. Can't say enough great things about Brad, so friendly and personable. Nick made the s More

by MARKTW1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Subaru of Utica responded

Mark, nothing brings us more pride than to hear that the assistance our Subaru of Utica team provided earned a customer's recommendation and future business. Thank you very much for your thoughtful feedback. Your compliments will mean a lot to both Brad and Nick. We'll be ready with the same friendly, personable and efficient guidance when it's time for your next new vehicle and are here to help with anything else you may need along the way. Have fun and travel safe.

February 03, 2024

Fully explained services to be performed and pricing! Quick turn around. Comfortable and accommodating waiting area. More

by JoeG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Feb 05, 2024 -

Subaru of Utica responded

Thank you, Joe, for the wonderful feedback. It's always great to hear our Subaru of Utica guests enjoyed our waiting area, and it's our pleasure to have provided you informative, fast service. Safe travels and we'll see you again next visit!

February 03, 2024

Very good service. Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely. More

by DLINCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Feb 05, 2024 -

Subaru of Utica responded

We value your confidence and it's our pleasure at Subaru of Utica to have provided you honest, friendly and timely service. Thank you for trusting us with your automotive needs and leaving the kind feedback. Travel safe and we'll see you again next visit.

February 03, 2024

I'm happy with my new car and the awesome friendly staff I will recommend Utica Subaru More

by PRINCESS15935
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mcphearson was awsome
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Feb 05, 2024 -

Subaru of Utica responded

It was our pleasure to help you enjoy your experience with Bradley here at Subaru of Utica and we're delighted to hear you are happy with everything. Thank you very much for your business, kind feedback and recommendation. Please travel safe, enjoy the road and be sure to let us know if we can help with anything else along the way.

February 03, 2024

Go see Mike Green and Chris Cardello for a good deal and great experience! I love Subaru! More

by LSCRANTON129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Feb 05, 2024 -

Subaru of Utica responded

We love having you as part of our Subaru family! Thank you for trusting us with your time and business, and for leaving Mike and Chris the kind feedback. Both will be proud to have earned your recommendation. Enjoy the road, travel safe and come back to see us again sometime at Subaru of Utica.

February 02, 2024

Love my Subaru and everyone at Carbone is very professional and speedy. I never have to wait long. More

by DNAGELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Subaru of Utica responded

We appreciate your kind words. We're glad to know your service was quick and seamless. Alan and our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.

February 02, 2024

Good fast service with a clean comfortable place to wait and have a coffee or tea! More

by SCAGPROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Subaru of Utica responded

We appreciate your support and feedback about the efficient service and clean waiting area here at Subaru of Utica. Let us know if we can assist with anything in the future!

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