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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 753 reviews

December 23, 2023

Vincent my service advisor was fantastic. Very knowledgeable and informative. He's very friendly and always willing to go the extra mile. More

by Cedrych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 26, 2023 -

Subaru of Utica responded

It's great to know that Vincent provided you with excellent service at Subaru of Utica, Cedrych. He will be thrilled to know that his knowledgeable and informative approach led you to a satisfying service experience. We're proud that he is always willing to go the extra mile! We appreciate your kind words and look forward to serving you again in the future!

December 23, 2023

Chris & Mike have dine everything & more to satisfy me & my wife in the purchase of our new 2024 Outback Touring More

by DJAPPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Dec 26, 2023 -

Subaru of Utica responded

We're delighted to know that Chris and Mike went above and beyond during your car-buying journey at Subaru of Utica! Thanks for taking the time to leave your feedback about your experience. We hope you enjoy every mile in your new 2024 Outback Touring!

December 22, 2023

Richard was terrific at organizing and managing my car details. Thanks for your prompt response! More

by DANB9668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 22, 2023 -

Subaru of Utica responded

Thank you, Dan, for taking the time to leave Richard and our Subaru of Utica team the thoughtful feedback. Hearing your compliments will make Richard's day, and we all wish you safe travels ahead. Please consider us again for your future automotive needs.

December 21, 2023

From the gentleman on the phone that promptly, efficiently, and professionally scheduled my appointment; to Vincent checking me in the day of, providing kindness, authenticity, and humor; to the l More

by JADE.KOOL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and I’m unsure of the names of the other two individuals.
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Dec 21, 2023 -

Subaru of Utica responded

Nothing beats the feeling of hearing a valued customer of ours enjoyed a great experience through teamwork. Thank you very much for the many commendations. Vincent and our team will sincerely appreciate your compliments and they will be smiling with warm hearts as well. Travel safe and please reach out to us again whenever we can be of service here at Subaru of Utica.

December 21, 2023

Stenio Joseph was very nice and helpful. I appreciate his service and he was very nice and respectful. More

by SNIRMALA7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
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Dec 21, 2023 -

Subaru of Utica responded

We'll make sure your compliments for the nice and respectful service you enjoyed are heard and know they will be appreciated. Thank you for trusting us with your time and business and leaving the kind feedback. We wish you many safe and happy travels ahead and hope you'll come see us again at Subaru of Utica.

December 21, 2023

Brought my car in for the second time to have recall work done and for the second time dealership made me an appointment and didn’t have the part. Nobody called me to tell me they didn’t have the part. So tw More

by GPARADIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Your unhappiness with having visited us a second time to address a recall and experiencing the same frustration due to parts unavailability is understandable. I can assure you this is not the level of service we expect to provide our valued guests and we sincerely regret the inconvenience you have been caused. Please email me at danielperkins@carbonecars.com and I will work to ensure this matter is resolved for you to the best of my abilities. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

December 21, 2023

I highly recommend this dealership to all my family and friends. They go out of their way to ensure you have the best experience when purchasing a vehicle. More

by KROWY3G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Christopher Cardello
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Dec 22, 2023 -

Subaru of Utica responded

Purchasing a vehicle should be fun, and it means a lot to us hearing our efforts to provide guests the best experience possible are hitting the mark. Thank you very much for your kind feedback and trust in us with your time, business and recommendation. We wish you many safe and exciting adventures ahead and hope to work with you again here at Subaru of Utica.

December 20, 2023

Everyone is always pleasant from first phone call till we drive away. We are kept informed of what is going on with our car and then we can watch the video of checking out our problem. More

by LInda
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 20, 2023 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider here at Subaru of Utica, Linda. Thank you very much for working with us to care for your vehicle and leaving the thoughtful review. It's our sincerest pleasure to provide you informative assistance and pleasant service. Travel safe and come see us again whenever we can next be of help.

December 20, 2023

I had an outstanding experience at Subaru of Utica. Justin, my sales representative, was incredibly knowledgeable and helpful. I bought my Subaru Forester on a Saturday, and the entire transaction was More

by ARTGEEK28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 20, 2023 -

Subaru of Utica responded

We're equally as thrilled to have welcomed you into our Subaru and dealership families as well! Thank you very much for sharing the kind feedback regarding the seamless experience you had working with Justin and the Subaru of Utica team. He'll be proud in hearing his product knowledge shined and his guidance was helpful. All of us wish you many exciting and safe adventures ahead in your new Forester, and we're here to help keep your experience wonderful throughout your vehicle ownership. Reach out to us for support at any time!

December 20, 2023

Polite and friendly greeter and staff. Good service and accommodations for waiting including coffee and snacks. More

by JEFDEB2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Dec 21, 2023 -

Subaru of Utica responded

We're delighted to know you enjoyed the friendly service and amenities here at Subaru of Utica. Thank you for the kind feedback. It is our pleasure to help with your vehicle's care and we look forward to working with you again next visit.

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