Subaru of Utica

The people are always friendly and professional. The waiting area is always clean and beverages are offered. The waiting area is always clean and beverages are offered. More

On Saturday, February 3rd, I dropped my vehicle off for an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to b an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to break the unexpected news and also gave me an estimate for the services. She also informed me that they close at 3pm on Saturdays and they would not be able to get to the breaks that day. I volunteered to leave my vehicle there until Monday.. She was very kind and courteous and that couldn’t be an easy call to make no matter how long you work the job. As I was preparing for the financial hit, Dan, the service manager, calls me the following Monday to let me know that the brakes will be covered under “Good Will” which gave me a HUGE break in the cost. He saved me a lot of money without me even asking. Throughout the entire process Joanne and Dan were both very kind and great with communicating any status updates with me. I’m sure I left the dealership that day with a huge smile on my face. Thank you again to Dan and Joanne for making what could have been an extremely stressful and costly experience into a pleasant relatively painless one. I felt like they took care of me when they didn’t have to. I've enjoyed doing business there. I will go back there again because of the excellent customer service. Thank you again and the brakes feel great! More

I bought a new Crosstrek 2024 and found the sales person friendly, knowledgeable and helpful. friendly, knowledgeable and helpful. More

I stopped to inquire about parts for my car and received service I wasn’t expecting in a timely manner. service I wasn’t expecting in a timely manner. More

Unbelievable service. Sincere, efficient, caring, professional, knowledgeable. Made me feel so comfortable and that they are there for me. Highly recommend and will return Sincere, efficient, caring, professional, knowledgeable. Made me feel so comfortable and that they are there for me. Highly recommend and will return myself. Amazing car-buying experience. More

They got me in and out with efficiency. Everyone was very polite. I've always thought they do a great job! Everyone was very polite. I've always thought they do a great job! More

Always a great experience at Subaru. The service department is very professional , informative and friendly The service department is very professional , informative and friendly More

Very courteous and helpful service. The waiting area was very clean and offered some nice amenities. The waiting area was very clean and offered some nice amenities. More

I took my car to them with a problem while still under warranty and they refused to do anything for 4 years of complaining. They finally told me what they thought was possibly wrong but would not cover it warranty and they refused to do anything for 4 years of complaining. They finally told me what they thought was possibly wrong but would not cover it under warranty. What good is a warranty when the dealer ignores it? More

The friendly and knowledgeable staff here go above and beyond to make you feel like family. And also make the process of buying a car as painless and easy as it possibly can. beyond to make you feel like family. And also make the process of buying a car as painless and easy as it possibly can. More