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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 754 reviews

January 03, 2024

Great employees. .knowable…professional…very friendly. Clean dealership sales snd service areas I hope to continue only leasing/ buying Subaru right here at this dea More

by DHFS3263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Chris.
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Jan 04, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, and we as well hope that you'll continue allowing us the opportunity to earn your business. Thank you very much for trusting us with your service needs. It's great to hear you enjoyed knowledgeable, friendly and professional assistance during your recent visit and that our clean facility was valued as well. Safe travels and we'll see you again down the road.

January 01, 2024

This dealership seemed to be fair and efficient, freindly employees, nice service area, and good location More

by RSCHUL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green, Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

We appreciate your kind words about our dealership! It's great to know that you found us fair, efficient and friendly. We're here at Subaru of Utica anytime you need us in the future. Safe travels!

January 01, 2024

The gentleman there were so friendly and helped me with all of my needs! Thank you again! More

by DREAOLNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

December 31, 2023

It’s been over 2 months and they still have not fixed the issues they said they were going to. I keep bring it back for them to tell me why have to wrong parts. More

by JACKIELYNN1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perkins
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Jan 02, 2024 -

Subaru of Utica responded

Jackielynn, We are so sorry to hear you had such a frustrating experience with our service department. We only hope your review will help us to improve, please contact me at your earliest convenience so we can work together on earning back your business. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 31, 2023

So professional… knowledgeable and listens to customer needs. My 3rd Subaru at this dealership. He was the reason I went back along with so many other employees.. Have all my service done there also. Lo More

by DHFS3263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad , Christopher Cardello
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Jan 02, 2024 -

Subaru of Utica responded

We're so glad to know you've had consistently positive experiences at Subaru of Utica, and that our team has been able to meet your needs! It's great hearing how much you love your Forester. Thanks for being a loyal customer - we appreciate it!

December 30, 2023

Bradley McPhearson was an excellent salesman and we would not have purchased a vehicle from Subaru of Utica had it not been for the kind and respectful way he treated us More

by LITEHOUSE22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley mcphearson
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Jan 02, 2024 -

Subaru of Utica responded

We're so glad to know that Bradley's excellent service made your experience at Subaru of Utica a positive one. We appreciate the kind words and look forward to serving you again in the future! Enjoy your new ride.

December 30, 2023

Everything with the service department has been a pain-free experience. The two issues I had were addressed on warranty on a used car. More

by WFONDANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kline La
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Jan 02, 2024 -

Subaru of Utica responded

We're glad to know that our service department at Subaru of Utica was able to address your issues smoothly and efficiently. Thanks for sharing this positive experience!

December 30, 2023

Really appreciated receiving the text with the link to a video showing the part of my car (the rear brakes) on which I wanted them to examine. More

by AVERSAMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and RIcard
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Jan 02, 2024 -

Subaru of Utica responded

We're glad to know you found the video link helpful! Our team at Subaru of Utica always aims to keep our customers informed. Thanks for your feedback! We will see you again next time.

December 30, 2023

No pressure sales! Very accommodating when considering appointment. Very knowledgeable when explaining all features of the vehicles we were considering. More

by MIKEANDKELLY1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Jan 02, 2024 -

Subaru of Utica responded

Mike and Kelly, we're glad to know you had a no-pressure sales experience at Subaru of Utica. Our team always aims to be accommodating and knowledgeable for our customers. Thanks for the review!

December 29, 2023

Great people to deal with. They are very professional. They made me a great deal More

by benjamin.becker93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred kraszewshi
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Jan 02, 2024 -

Subaru of Utica responded

Hi Benjamin, Subaru of Utica strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs. Congrats on the new car! We look forward to seeing you again soon.

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