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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
863 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 863 reviews

February 13, 2024

A very friendly, welcoming experience. The video of my car was a nice touch and a surprise. More

by LEMCCURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

As technology allows us ways to better serve our Subaru of Utica guests, we always welcome feedback regarding the value of amenities like our video service. Thank you very much for your kind words regarding the friendly, welcoming atmosphere you enjoyed while visiting as well. Safe travels and we'll be ready with a repeat performance when you next return.

February 13, 2024

quick service, friendly customer service very responsive to any questions i needed to ask and offered advice More

by JOEYANGELO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

Joey, we're glad to hear you found our service at Subaru of Utica quick and responsive. We always aim to provide friendly customer service and informative assistance, and your kind feedback is appreciated by the team. Travel safe and we'll see you again next visit.

February 12, 2024

Love working with my salesman. He is never in a hurry and takes his time to explain everything. More

by CWIATR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Subaru of Utica responded

Buying a vehicle is a big decision, and we want our Subaru of Utica customers to feel thoroughly informed and confident when making their choice. It's great to hear Mike helped us to reach that objective, and he'll be proud in learning you loved the experience of working together. Our team is here with the same level of support through the future, so please reach out for assistance whenever there is need. Adventure safe and have fun.

February 11, 2024

Upsell unnecessary repairs as evidenced by the video provided.. Friends have also witnessed the same More

by DMDEVITO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Subaru of Utica responded

We're sorry to read about your recent frustrating experience. We aim for transparency and honesty in all our dealings, so it's unfortunate to see this feedback. If you'd like us to look into the situation further or discuss any other concerns, please don't hesitate to reach out directly. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

February 11, 2024

This is my fifth experience with the dealership and all of them have been very professional and comfortable. More

by CAMGAYLETIEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
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Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that you've had consistently positive experiences with us at Subaru of Utica. We strive for professionalism and comfort in all our interactions. Thanks so much for your continued support! See you next time.

February 11, 2024

Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! More

by RJWITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that Vincent provided you with a top-notch experience at Subaru of Utica. Vincent will greatly appreciate your kind words. Thanks for sharing your positive feedback and come back to see us again soon!

February 10, 2024

Great communication and price, really love the videos the techs produce. Utica customer for life! More

by OutbackForever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Subaru of Utica responded

We're glad to have you as part of the Subaru of Utica family! It's our goal to provide clear communication and competitive pricing to all our guests, so we're happy to see that reflected in your review. Let us know if we can assist with anything else in the future!

February 09, 2024

Did my 55KK oil change whileI waited on my 2020 Ascent. . Large, clean reception are for waiting with beverages and snacks. I was on the road in no time More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Subaru of Utica responded

Fast service and an enjoyable wait is what we want for all our Subaru of Utica guests, and we're happy to have met the mark during your visit. Thank you for your commendations and trust in us with your automotive needs. Come see us again whenever we can next be of service.

February 09, 2024

Sales person was very knowledgeable. Very little sales force.and respected our request and decisions. More

by BRYMERH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Altamura
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Feb 09, 2024 -

Subaru of Utica responded

We want every Subaru of Utica guest to feel confident when making the big decision to purchase a vehicle. Dominick will be proud to hear the knowledgeable, hassle-free guidance he provided helped us to reach that goal with you and earned the kind feedback. Our Subaru of Utica team wishes you safe and exciting adventures ahead and we hope you'll stop back by and tell us about them down the road.

February 09, 2024

Great trust them completely do a good job pickup time is great no delays and that are great people More

by JSTAFFO673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Subaru of Utica responded

Knowing that we have the trust of a valued Subaru of Utica guest makes us proud, and receiving feedback like this means a lot to the team. It's our pleasure to have provided you timely assistance and great service. Travel safe and we'll be ready to help again whenever you next need.

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