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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
754 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 754 reviews

January 10, 2024

It took a long time to get a part, but installing it was just fine. More

by DRACHONOUTDOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the names
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Jan 10, 2024 -

Subaru of Utica responded

Thank you very much for your patience as we waited for your necessary part to be delivered. We're happy to have provided a five-star install and we hope that you'll consider working with us again here at Subaru of Utica.

January 10, 2024

Needed new tires I was in same day and taken care of. Wipers were covered under the 3/36. More

by CHRISTOPHERDEBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
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Jan 10, 2024 -

Subaru of Utica responded

Thank you, Christopher, for trusting us with your tire and wiper replacement needs. We appreciate the positive feedback and will work to earn that final star when you next visit us here at Subaru of Utica.

January 10, 2024

Step up from first experience . People very informative .have a nice day……..much better this time More

by CHAMBERSCONNIE139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 10, 2024 -

Subaru of Utica responded

We're always happy to hear the team's efforts improved, Connie, and appreciate the feedback. Thank you for letting us know you enjoyed informative service while visiting. Our goal is to earn that fifth star when you next return to see us here at Subaru of Utica.

January 07, 2024

Great job. Sent me a video of the inspection. Good price. Friendly service employes. Clean shop. More

by PAMMY0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Jan 08, 2024 -

Subaru of Utica responded

Pammy, thank you so much for the kind feedback! We love to hear when amenities like our video service are valued, and it's our pleasure to provide you friendly service, fair pricing and clean facilities here at Subaru of Utica. Travel safe and we'll see you again next visit.

January 07, 2024

Everything went over easily, and the people were friendly. Our salesman was very nice and knowledgeable. More

by CHESSBUELL2003
Recommend Dealer
Yes
Employees Worked With
Brad McPhearson
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Jan 08, 2024 -

Subaru of Utica responded

Thank you very much for the opportunity to earn your business. It makes us proud to hear you enjoyed knowledgeable and friendly assistance from the team and that it led to an easy experience. We're dedicated to helping things remain easy for you, so reach out to us here at Subaru of Utica whenever our support is needed. Adventure safe and have fun!

January 07, 2024

The service today was very quick. They had a promotional 40$ off, I like the video provided and the comfortable waiting room with popcorn! More

by CHICKADEEKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who did the service.
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Jan 08, 2024 -

Subaru of Utica responded

It's always great to hear when amenities like our video service are valued, and we're happy to have been able to get you back on the road quickly after tending to your maintenance needs. Thank you very much for your business and kind feedback. Safe travels and we'll be ready with fresh popcorn when you next return.

January 07, 2024

We are very impressed with the professional and no pressure buying experience we had with Sales Representative Jonathan Guzman. He went the extra mile to make this sale happen, and we appreciate his p More

by jksub
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared K
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Jan 08, 2024 -

Subaru of Utica responded

It will make Jonathan's day to receive this feedback. We know he takes pride in providing our Subaru of Utica guests pressure-free guidance and will be thankful for the many commendations. Our team is here with the same patient, knowledgeable and informative assistance and ready to help with anything else you may need, so reach out to us at any time. Travel safe and enjoy the road!

January 06, 2024

Nothing but admiration for I believe for Vincent Gonzalez your service advisor. Everything was done in a timely fashion just as he said. Very polite employee. More

by CLIFFNEALE.53@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
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Jan 08, 2024 -

Subaru of Utica responded

Cliff, it will make Vincent proud to have earned such high praise. Thank you for working with us to care for your vehicle at Subaru of Utica. It was our pleasure to get you safely back on the road in a timely manner. Safe travels and we'll see you again next time.

January 06, 2024

Obvious he was new a needed more direction. Staff I believe knew this and could have give constructive direction. He was trying but as a nurse and a leader of staff I felt he was thrown to the More

by CHAMBERSCONNIE139
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Jan 08, 2024 -

Subaru of Utica responded

Hello Connie, Thank you for bringing your concerns to our attention. Providing our team the best training possible so that they deliver guests quality guidance is a priority. We're constantly striving for improvement in all areas, and I'd like to speak with you personally to aid us in that endeavor. At your convenience, please email your preferred contact information and availability to me at ccardello@carbonecars.com. I'd like to reach out to you at the earliest opportunity to gain more details of your experience so that we can use them as a learning tool. I hope we are able to speak soon. Chris Cardello Sales Manager ccardello@carbonecars.com

January 03, 2024

I was overcharged for services. I came in for an inspection, brake pads, and a hood switch, that I previously paid for. The inspection was free, and I was charged for brake pads, ro More

by SHEANNALEENYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne
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Jan 05, 2024 -

Subaru of Utica responded

Hello, We value the trust customers place in us to be accurate and fair regarding service charges, and we want to ensure every issue is properly addressed to their satisfaction. Receiving this feedback is regrettable, and we'd like to work with you to resolve your concerns. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

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