Subaru of Utica

The dealership facility is very nice, spacious, modern and clean, and everyone I met seemed friendly. Lots of inventory. I like that you can see what's going on in most of the service bay as a customer. N and clean, and everyone I met seemed friendly. Lots of inventory. I like that you can see what's going on in most of the service bay as a customer. Nice waiting area. Paul my salesman was very good to deal with, I liked him, and I rank him 5 stars. However I didn't like that the finance manager tacked a little more onto what was supposedly an out the door price. I also purchased a pair of crossbars from Subaru of Utica for my roof rails about a week after I took delivery, and when I got home and opened the box they appeared to have been previously opened (plastic straps around box were loose and falling off, no directions, entirely different plastic sleeves covering the crossbars, and the underside screws were loosened on one - Subaru's on-line directions were very specific not to loosen or adjust these screws else risk voiding the warranty). OEM accessories are expensive if not over priced, and I expect brand new & unopened if I buy them. Lose 1 star because of these issues. Overall I'm happy with the transaction and I love my new Crosstrek! Also like Subaru's little extras, like the free badge I found out about on Subaru forums. I didn't really work much with anyone except for Paul, so there will be no ratings for anyone else. Also, I did not finance so related questions remain unanswered. More

The service was very quick and thorough. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. More

My experience was phenomenal. Everything was easy, stress-free and everyone I spoke to was so helpful. Everything was easy, stress-free and everyone I spoke to was so helpful. More

Very attentive to my personal needs and took the time to listen and work out a deal that suited me. Just picked up my 4th car from them. Very pleased listen and work out a deal that suited me. Just picked up my 4th car from them. Very pleased More

My husband and I had a wonderful experience. We needed a vehicle quickly. Paul Snyder was amazing. We already new that we wanted the Cross trek. Paul was efficient and very patient. He answered We needed a vehicle quickly. Paul Snyder was amazing. We already new that we wanted the Cross trek. Paul was efficient and very patient. He answered all of our questions and explained the many features of the vehicle. I've back a few times with questions and everyone was amazing! More

You are people with a patience to explain the whole process well, Great service and very friendly. process well, Great service and very friendly. More

I have been nothing but thoroughly pleased with this dealership! From my purchase to service - it has been wonderful dealership! From my purchase to service - it has been wonderful More

This was a very pleasant experience. Everyone was friendly and helpful. Mike took his time to explain how everything works in my new car. He went above and beyond. Everyone was friendly and helpful. Mike took his time to explain how everything works in my new car. He went above and beyond. More

We were very happy with the service we received. The salesman and manager were excellent The salesman and manager were excellent More

VERY rapid response to internet inquiry, VERY attentive & personable sales team. Met ALL my driving & safety requirements with a quality vehicle and very easy buying process. personable sales team. Met ALL my driving & safety requirements with a quality vehicle and very easy buying process. More