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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
677 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 677 reviews

August 01, 2024

I purchased my last Subaru from Justin. I sought him out and he once again was very professional answering all my questions and making my new lease simple and seamless. I will seek he and More

by PATMEROLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Malagese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Subaru of Utica responded

Thank you for your continued trust in Justin and Subaru of Utica! We're happy to hear that your leasing experience was smooth and professional. Enjoy the new ride, and we look forward to assisting with your next lease!

July 30, 2024

I have always been treated very well by sales and service. It has been a pleasure to work with them . More

by L_ZAMMIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience! We're delighted to hear that both our sales and service teams at Subaru of Utica have consistently met your expectations. We look forward to continuing to serve you!

July 30, 2024

Friendly and welcoming. Very knowledgeable of Subarus. Buying was easy and fast. Hassle free financing. More

by KLITO1223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
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Jul 30, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're delighted to hear that our team at Subaru of Utica made the buying process smooth and hassle-free. Enjoy your new Subaru!

July 25, 2024

I arrived at my appointment and they took me in right away. Liked the video of the issue with my vehicle. More

by majormm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Young Lady
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Jul 26, 2024 -

Subaru of Utica responded

Thank you for taking the time to leave us a review. We're glad to hear that your appointment at Subaru of Utica went smoothly and that you appreciated the video update on your vehicle. We look forward to seeing you again soon!

July 25, 2024

Tyler is the best! Always friendly and attentive to all my needs. He is customer service at its best. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Subaru of Utica responded

We're glad to hear that Tyler provided such excellent service at Subaru of Utica! He is a wonderful member of our team, and it makes us proud when he receives glowing reviews like yours. If you ever need assistance down the road, please don't hesitate to reach out. We're here to help!

July 24, 2024

Dealing with Brad was exceptional. He's a people guy and I would bet he gets many repeat customers asking for him when they decide to purchase another Subaru. I loved my 1st Crosstr More

by MAHARONIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Subaru of Utica responded

"Brad was exceptional" brings smiles to our faces and makes us proud to have him on our team. We appreciate your recommendation, and Brad will be pleased to hear your kind words. If you ever need further assistance down the road, the Subaru of Utica team will be here to help. Enjoy your new Crosstrek and happy travels!

July 23, 2024

Great customer service and repair. Finished in a timely manner. Was informed of all services. Highly recommend! More

by EC_13431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Subaru of Utica responded

Thank you for the high recommendation! We're glad to hear that our team at Subaru of Utica provided great customer service and timely repairs. We appreciate your support and look forward to serving you again!

July 21, 2024

Very friendly staff with a nice area to sit and relax while you wait for your vehicle to be serviced. Nice little snack and beverage bar a nice bonus. More

by BFBEANER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Subaru of Utica responded

Thank you for the kind words! We're glad to hear that our friendly staff and comfortable waiting area made your visit enjoyable at Subaru of Utica. We appreciate your feedback and look forward to your next visit with us.

July 19, 2024

Parts and service are very expensive, especially for senior citizens. At times i have used local mechanic to cut back costs. More

by CAROLPEREZ75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Subaru of Utica responded

Hi Carol. We understand your concerns about costs and appreciate you sharing this feedback with Subaru of Utica. We'll take it into consideration as we strive to improve our services for all customers. We wish you safe travels on the road and hope you will visit us again soon!

July 13, 2024

Salesman Paul Snyder was very helpful with the process of buying a used car. I can’t thank him enough More

by beverlybeamer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Jul 15, 2024 -

Subaru of Utica responded

We appreciate the five stars and recommendation, Beverly. Paul and the Subaru of Utica team look forward to providing you with excellence in the future. Safe travels!

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