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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
754 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 754 reviews

January 13, 2024

Clean, friendly, efficient, excellent waiting area, easy to access from the street, good customer service More

by RSTRUGGY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Vincent Rodriguez
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Jan 15, 2024 -

Subaru of Utica responded

Thank you very much for the compliments. It makes us proud to hear you enjoy efficient, friendly service and the cleanliness of our facilities. We appreciate you working with us to care for your vehicle here at Subaru of Utica and look forward to seeing you again next visit.

January 13, 2024

Great customer service at Service Desk. Also, the mechanic videos are tremendously informative. I feel confident my car is in good hands. More

by BOOKWORM1844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 15, 2024 -

Subaru of Utica responded

It's important to us that our Subaru of Utica service guests are confident with trusting us to tend to their vehicle. Thank you for letting us know you enjoy the benefits of our video service along with great customer care from the team. Travel safe and please consider us again for your future automotive needs.

January 13, 2024

I had a great experience. Everything was easy and straight forward. I will be back! More

by MICHAELGRIMALDI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Jan 15, 2024 -

Subaru of Utica responded

We're always grateful to hear our valued Subaru of Utica guests will be returning for future service. Thank you for working with the team and letting us know your experience was smooth and straightforward. Safe travels and we'll see you again next visit.

January 12, 2024

In All honesty, it is the cleanest dealership I have been in. Service managers, and staff are very attentive. More

by DVITIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
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Jan 12, 2024 -

Subaru of Utica responded

It's wonderful to hear the cleanliness of our dealership along with the assistance you received from our team earned such high praise. Thank you very much for working with us to care for your vehicle here at Subaru of Utica. Travel safe and come back to see us again whenever we can next be of help.

January 12, 2024

Justin did a great job in making the buying process understandable and comfortable. We love our subaru More

by MIRITZ2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young lady who completed our transaction, Christopher Cardello
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Jan 13, 2024 -

Subaru of Utica responded

It's a big decision to purchase or lease a vehicle, and we want to do everything possible in helping our Subaru of Utica guests feel comfortable making the decision. Justin will be proud to hear the informative guidance you received allowed us to reach that goal while working with you. We want to keep you loving your new Subaru through the future and are here to support if ever you need it down the road. Adventure safe and have fun.

January 11, 2024

Jarred was very helpful and answered all my questions and kept in touch over several weeks. Heather was thorough and helpful also. More

by FCNIKE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
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Jan 11, 2024 -

Subaru of Utica responded

Thank you very much for providing us an opportunity to earn your business at Subaru of Utica. We're delighted to hear Jarred and Heather's informative and thorough assistance proved valuable, and both will appreciate the kind feedback. Our team is here with that same level of support whenever it is needed, so please reach out anytime. Drive safe and enjoy the road.

January 11, 2024

Nice, friendly, supportive! Great people to work with. Thank you for doing what you do!!!! More

by DONNA.SEMIT
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 11, 2024 -

Subaru of Utica responded

It's our sincerest pleasure to be of service, Donna, and thank you for being a wonderful Subaru of Utica guest. It means a lot to the team being complimented on our friendly and supportive assistance, and we truly appreciate the compliments. Safe travels and we'll see you again next visit.

January 11, 2024

As always, the service department at Subaru of Utica was very professional and friendly. I love my Subaru and feel I and my car is cared for. 100%. More

by DBAKER22859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Jan 11, 2024 -

Subaru of Utica responded

As always, we're very thankful for the opportunity to be your trusted vehicle service provider here at Subaru of Utica. Thank you very much for trusting us with your car's care and leaving the kind feedback. Travel safe and we'll be here with the same professional, friendly assistance you've come to expect whenever it's time to visit us again.

January 11, 2024

Vincent provided superb customer service support! He was knowledgeable, informed, and answered all of my questions to my satisfaction. I have been dealing with the Carbone Subaru dealership for ove More

by BILLH6369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzales
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Jan 12, 2024 -

Subaru of Utica responded

Bill, to know that we've maintained the trust of you and your wife through eight vehicle purchases and more than three decades means the world to us here at Subaru of Utica. Thank you so much for complimenting the assistance you have received from our team over that time, including your recent visit working with Vincent. He'll be proud to know his knowledgeable and informative service led to a superb experience. Safe travels to you both and we'll be ready with the same level of care you've come to expect when it is time for your next visit.

January 10, 2024

From start to finish, the process is fast and easy. Extremely thorough, reliable and very detailed. More

by MLAMANNA1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 10, 2024 -

Subaru of Utica responded

Thank you so much for your generous compliments. It's our pleasure to have delivered you a thoroughly reliable and detailed service experience here at Subaru of Utica. We always strive to provide our guests fast and easy visits while working to get them safely back on the road. Safe travels and we'll see you again next visit.

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